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Cancel VIDEOLEAP
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Videoleap service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Videoleap: Easy Method
What is Videoleap
Overview
Videoleap is a mobile video-editing app that provides multi-layer editing, keyframe animations and effects for creators and amateurs.
The app is developed by Lightricks and is offered as a freemium product with premium subscription tiers that unlock additional features and remove watermarks.
Main features
Videoleap includes tools for trimming, masking, blending, effects and audio editing aimed at social and creative video work.
It supports single purchases (lifetime) and recurring subscriptions (monthly or annual) for full-feature access.
How to cancel Videoleap
Cancel on iPhone / App Store
- Open iPhone Settings → tap your name → Subscriptions → find Videoleap → Cancel Subscription.
- Note: deleting the app does not cancel the subscription; you must cancel in Apple Settings.
- Reference: step summary available at Postclic: Cancel Videoleap (iOS).
Cancel on Android / Google Play
- Open the Google Play Store app → Menu → Subscriptions → find Videoleap → Cancel Subscription.
- Ensure you use the Google account that was used to subscribe.
- Reference: step summary available at Postclic: Cancel Videoleap (Play Store).
Cancel on the web (Lightricks account)
- Sign in to the account used to subscribe and go to My Account or billing settings, then click "Cancel Subscription" above payment information.
- Use the web account where you purchased (direct Lightricks purchase), not the app platforms.
- If you need step-by-step help, refer to available online guides such as the Postclic cancellation overview at Postclic: Cancel Videoleap (web guidance).
What happens when you cancel
Access and features
After cancellation you typically retain access to premium features until the current paid period ends.
Once the subscription period ends, the app reverts to the free tier and premium features are disabled.
Renewal and charges
Cancellations prevent future automatic renewals but do not automatically issue refunds for past charges.
Make sure to verify the cancellation confirmation and the final billing date to avoid unexpected charges.
Account and data
Your account and locally saved projects usually remain available under the free tier, but premium-only assets may be inaccessible.
Export important projects before your subscription expires if they rely on premium features.
Will I get a refund?
App Store (Apple) purchases
Refunds for App Store purchases must be requested via Apple’s refund process; Videoleap/Lightricks cannot directly issue App Store refunds.
See the general guidance at Postclic: App Store refunds.
Google Play purchases
Google Play refunds are handled through Google Play’s refund process; Videoleap/Lightricks does not directly refund Play Store purchases.
Use Google Play’s refund request flow within the Play Store app or web interface.
Web (direct) purchases via Lightricks
Lightricks offers a voluntary 14-day cooling-off period for direct web purchases. Refunds must be requested from Lightricks support within 14 days.
Web refunds are processed by Lightricks and can take about 14 business days to appear after approval.
Videoleap plans and pricing
Standard price estimates (SGD)
Below are rough Singapore-dollar estimates converted from USD list prices. Exact App Store or Play prices may vary.
For precise amounts, check the Videoleap listing in the Singapore app store you used to subscribe.
Plan details
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly | ~S$13.49/month (estimated from US$9.99) | Monthly | Full premium features, no watermark |
| Annual | ~S$94.49/year (estimated from US$69.99) | Annual | Same premium features, averaged $5.83/month |
| Lifetime | ~S$135 one-time (estimated from US$99.99) | One-time | One-time unlock of all premium features |
Your consumer rights in Singapore
Key legal protections
In Singapore, the Consumer Protection (Fair Trading) Act (CPFTA) protects consumers from unfair trade practices, including unclear or misleading contract terms.
Unsolicited or unauthorized charges can fall under unfair practices warranting a complaint under CPFTA.
Cooling-off and subscriptions
Cooling-off rights for distance contracts may apply in some circumstances, but digital content and subscriptions are not always covered by a statutory cooling-off period.
Lightricks’ 14-day voluntary cooling-off for web purchases is not a statutory right; retain documentation if you claim a refund.
Where to get help
Contact the Consumers Association of Singapore (CASE) for advice and mediation if you believe a charge is unfair or unauthorized.
Also consider contacting your payment provider or card issuer to dispute unauthorized charges if needed.
Customer experiences
Positive feedback
Some users praise Videoleap for ease of use, useful features and good outcomes for amateur creators.
Aggregated positive reviews note a user-friendly interface and creative flexibility (see summaries on review sites).
Negative feedback
Many complaints relate to unexpected charges, charges after cancellation or poor customer support responsiveness.
Users also report billing inconsistencies (e.g., unexpected billing frequency) and difficulties obtaining invoices or receipts.
Sources
Review summaries and user comments are available on independent review pages such as SourceForge, JustUseApp and Trustpilot.
Documentation checklist
Must-have items
- Subscription receipt or order confirmation showing date and amount charged.
- Screenshots of subscription settings showing active/cancelled status.
- Any email confirmations or support ticket numbers related to cancellation or refund requests.
Optional supporting items
- Bank or card statements highlighting the charge(s) in question.
- Correspondence with Videoleap/Lightricks or app-store support.
Common mistakes
Deleting the app instead of cancelling
Many users assume removing the app stops billing; it does not. You must cancel the subscription through Apple, Google Play or the web account.
Always verify cancellation in the platform’s subscription settings and keep a screenshot.
Assuming cancellation equals refund
Cancelling prevents future renewals but does not automatically refund past charges; refunds follow platform or vendor policies.
Request refunds promptly via the correct channel - Apple, Google Play, or Lightricks - depending on where you purchased.
Not keeping proof
Failure to save receipts, screenshots or cancellation confirmations makes disputes slower and harder to resolve.
Keep a clear record to support any chargeback or consumer-protection complaint.
Comparative recap
Cancellation channels compared
| Channel | How to cancel | Refund handled by |
|---|---|---|
| App Store (iOS) | Cancel via iPhone Settings → Subscriptions → Videoleap | Apple (request via Apple refund process) |
| Google Play (Android) | Cancel via Play Store → Subscriptions → Videoleap | Google Play (request via Google refund process) |
| Web (Lightricks) | Sign in to your Lightricks account → My Account → Cancel Subscription | Lightricks (voluntary 14-day cooling-off; request support) |
Key takeaways
Cancel on the same platform you used to subscribe. Platform purchases follow platform refund rules; web purchases follow Lightricks’ policy.
Keep documentation and raise disputes promptly with the platform, vendor or your payment provider if needed.
After cancelling
Immediate checks
Confirm the cancellation status in your subscription settings and save a screenshot of the confirmation.
Monitor your card or bank statement for any unexpected charges in the following billing cycle.
Where to get help
If you need step-by-step cancellation guidance or refund information, useful online summaries include Postclic’s Videoleap cancellation guides: Postclic (cancel guide).
For user reviews and reports on common issues, see community pages like SourceForge, JustUseApp and Trustpilot.
Address
Company address
Lightricks (Videoleap) associated address: 500 Yale Ave N, Seattle, Washington, 98109 US.
Use for correspondence
Use this address for formal correspondence if required, and always include account details and supporting documentation in any mailed query.