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Cancel Videoleap: Easy Method
What is Videoleap
Overview
Videoleap is a video-editing app by Lightricks providing tools for cutting, effects, and creative edits on mobile devices and the web.
The app offers free and paid tiers, with subscriptions that unlock additional features and remove limits or watermarks.
Key uses
Users typically use Videoleap for short-form social videos, basic and advanced edits, and creative effects on Android, iOS, or via a Lightricks web account.
Subscriptions may be purchased through the App Store, Google Play, or directly via Lightricks' web platform.
How to cancel Videoleap
Cancel on iPhone (App Store)
- Open iPhone Settings.
- Tap your name at the top, then tap Subscriptions.
- Find Videoleap in the list and tap Cancel Subscription.
- Note: Simply deleting the app does not cancel the subscription.
- Reference: Lightricks support.
Cancel on Android (Google Play) and Web
- Google Play: Open the Play Store app → Menu → Subscriptions → find Videoleap → tap Cancel Subscription.
- Web/Lightricks: Visit account.lightricks.com, log in with the subscribing account, and click the "Cancel Subscription" button above payment info in "My Account".
- Keep a screenshot or confirmation after canceling for your records.
What happens when you cancel
Access after cancellation
Access typically continues until the end of the current billing period; you will not be billed again after successful cancellation.
Features tied to the subscription (premium tools, no watermark) may revert once the paid period ends.
Data and account status
Your Videoleap account and created projects usually remain available, but premium-only assets may become inaccessible after expiry.
If you want to remove your account entirely, contact Lightricks support via their help center linked below.
Will I get a refund?
Videoleap refund policy (general)
Videoleap does not advertise a guaranteed 14-day refund or statutory cooling-off right in its policy.
Refunds appear discretionary and are not guaranteed even when cancelling immediately after a free trial or renewal.
Platform purchases and exceptions
- Purchases via the App Store or Google Play are handled under Apple’s or Google’s refund policies and are considered case-by-case.
- Some users report receiving refunds after contacting support, but other users report being refused; results vary.
- Reference reviews and refund notes: review summary.
Videoleap plans and pricing
Price overview
The following prices are listed in euros as found in available listings; exact billing periods are not always specified.
Conversion notes: prices were converted from Nigerian naira via mid-2025 exchange rates in the source listing.
| Plan | Price (EUR) | Period | Key features |
|---|---|---|---|
| Videoleap subscription | €0.78 | Unknown | Basic access (editing tools) |
| Videoleap unlimited access | €2.52 | Unknown | Unlimited access tier |
| Unlimited access (other tier) | €4.64 | Unknown | Alternate unlimited tier |
| Edit, Crop & Reverse Videos | €7.57 | Unknown | Unlocks edit/crop/reverse features |
| Videoleap Pro | €58.72 | Unknown | Pro version with all features |
Your consumer rights in Nigeria
Cooling-off and local protections
Nigeria has consumer protection frameworks that can include short cooling-off periods for digital goods in some contexts.
However, applicability depends on jurisdiction and whether the provider operates under Nigerian law.
How to confirm and escalate
- Check with the Federal Competition and Consumer Protection Commission (FCCPC) for guidance on digital subscription disputes in Nigeria.
- If you paid via App Store or Google Play, consider contacting Apple or Google support for platform-specific refund processes.
Customer experiences
Positive reports
Some users report successful refunds and good customer service in isolated cases, for example a Trustpilot report praising customer service and refund handling.
Positive outcomes are possible but appear inconsistent across users.
Negative reports
Multiple reviewers on Trustpilot and other sites report being charged after cancellation, difficulty cancelling, or lack of response from support.
One reviewer from Nigeria stated they unsubscribed the same day but received no refund and experienced app issues.
See user reports: Trustpilot.
Documentation checklist
What to gather before contacting support
- Subscription receipt or invoice showing the charge and date.
- Screenshots of your active subscription in App Store/Google Play or Lightricks account page.
- Confirmation screenshots after you cancel (if available).
Additional items that help disputes
- Record of attempted cancellations and any error messages.
- Correspondence with Lightricks or platform support (emails, ticket IDs).
- Payment method details (last 4 digits of card) to help identify the charge.
Common mistakes
Assuming deleting the app cancels subscription
Many users delete the app but forget to cancel the subscription in App Store, Google Play, or the Lightricks web account.
Always cancel in the subscription management area of the store or your Lightricks account, not by removing the app.
Waiting to check for confirmation
Some users do not save cancellation confirmations and later cannot prove they canceled before renewal.
Always save a screenshot or confirmation email and check billing statements after cancellation to verify no further charges.
Comparative recap
Quick comparison
The table below compares common subscription channels for cancellation steps and refund likelihood based on reported experiences.
| How you subscribed | How to cancel | Refund likely? |
|---|---|---|
| App Store (iOS) | iPhone Settings → Your name → Subscriptions → Videoleap → Cancel | Handled by Apple; case-by-case (not guaranteed) |
| Google Play (Android) | Play Store app → Menu → Subscriptions → Videoleap → Cancel | Handled by Google; case-by-case (not guaranteed) |
| Web / Lightricks account | Log in at account.lightricks.com → My Account → Cancel Subscription | Discretionary; refunds not guaranteed, contact Lightricks support |
After cancelling
What to check immediately
- Save any cancellation confirmation or screenshot.
- Monitor your bank or card statement for any unexpected charges for one or two billing cycles.
Helpful links and next steps
- Lightricks cancellation/help article: Lightricks support.
- Account login for web cancellation: account.lightricks.com.
- Trustpilot user reports for context: Trustpilot reviews.
Address
Corporate address
Provided international address for Lightricks (not Nigeria-specific): Yesha’yahu Leibowitz 30, Jerusalem, Israel, 9190401.
No official postal address specific to Nigeria for Videoleap cancellations was found; use the web support links above to contact Lightricks first.
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Written by Amara Obi
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Videoleap subscription on iPhone, open Settings, tap your name, go to Subscriptions, find Videoleap, and tap Cancel Subscription. Remember, simply deleting the app won't cancel your subscription.
After canceling your Videoleap subscription, you will retain access to your account and created projects until the end of the current billing period, but premium features may become inaccessible.
Videoleap does not guarantee refunds upon cancellation, as their policy is discretionary. If you purchased through the App Store or Google Play, refunds are handled according to their policies.
To cancel your Videoleap subscription via the web, log in at account.lightricks.com, go to My Account, and click the Cancel Subscription button above your payment information.
After canceling your Videoleap subscription, you will lose access to premium features and tools once the billing period ends, and your account will revert to basic access.