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Cancellation Wps Office: Easy Method
What is Wps Office
Overview
WPS Office is an all‑in‑one office productivity suite that provides word processing, spreadsheets, and presentation tools for desktop and mobile devices.
It supports common file formats and offers paid Premium/Pro/AI subscription tiers and one‑time licenses for extra features and cloud services.
Where it is used
The software is available across platforms including iOS, Android and direct web/desktop purchases via the WPS website.
Billing and support paths vary by how the subscription or license was purchased (store vs direct).
How to cancel Wps Office
Cancel via App Store (iOS)
- Open iPhone/iPad Settings → tap your Apple ID → Subscriptions.
- Locate the WPS Office subscription and turn off auto‑renewal at least 24 hours before the billing period ends.
- Note: Apple handles billing and refunds for App Store purchases; WPS cannot cancel App Store subscriptions for you.
Cancel via Google Play (Android)
- Open the Google Play app → tap your profile → Payments & Subscriptions → Subscriptions.
- Find WPS and cancel via Google Play’s cancellation process.
- Note: Google Play handles billing and refunds for Play purchases; WPS cannot cancel or refund these directly.
Cancel via Web (direct via WPS)
- Sign in to the WPS Office Subscription Management Center on the official site.
- Locate your active Premium/Pro/AI plan, disable auto‑renewal and confirm cancellation.
- Subscription remains active until the end of the paid period.
Written cancellation (formal notice)
- Send a registered‑mail cancellation or dispute notice to WPS SOFTWARE PTE. LTD., including your account email, order number, purchase date, and a clear cancellation request.
- Use written notice for formal legal requirements or where requested by local regulations.
What happens when you cancel
Access and renewals
After cancelling auto‑renewal, your subscription typically stays active until the paid period ends.
No immediate service termination usually occurs unless specified otherwise by the purchase channel.
Data and account
Your account and cloud files generally remain intact after cancellation, but continued access to premium features is removed at the period end.
Export or back up any files you need before access to paid features expires.
Will I get a refund?
Subscription refunds (general rule)
Subscriptions (Premium/Pro/AI) are generally non‑refundable for used or unused parts of the period.
Exceptions are limited to service faults, duplicate charges, or where required by law and are handled at WPS’s discretion.
One‑time licenses and platform purchases
- One‑time license/activation codes: full refund accepted within 30 days of purchase; no refund after 30 days.
- App Store/Google Play purchases: refunds must be requested via Apple or Google according to their policies; WPS cannot directly issue these refunds.
Wps Office plans and pricing
Where to check prices
Pricing and plan details can change; always verify current plan names, benefits and prices on the official site.
For the latest information, see the WPS pricing page: WPS pricing.
Notes about offers
Promotions, trials, and regional pricing may vary; read the plan terms carefully before purchase.
Platform store prices may differ from direct web pricing and are subject to store billing policies.
Your consumer rights in Singapore
Legal protections
Under Singapore consumer protection laws, digital subscription services should honour cancellations and avoid unfair or non‑transparent practices.
If terms are misleading or unfair, consumers may seek recourse under the Consumer Protection (Fair Trading) Act.
Practical advice for disputes
- Document cancellation attempts, emails, billing statements and screenshots.
- For App Store or Google Play purchases, use the respective store dispute/refund mechanisms.
- Consider formal written notice (registered mail) if informal routes fail.
Customer experiences
Positive feedback
Some users report WPS Office is lightweight, compatible with Microsoft Office formats, and good value for everyday tasks.
GetApp reviews note useful basic functionality and ease of use for documents and spreadsheets.
Negative feedback
Many reviews on public platforms report issues with unexpected charges, difficulty unsubscribing, and poor refund support.
Trustpilot contains multiple user reports describing aggressive installation behaviour and billing problems: Trustpilot - WPS.
Documentation checklist
Essential items to keep
- Account email and user ID used for the WPS purchase.
- Order number, purchase date, and payment receipts or billing statements.
- Screenshots of subscription pages, auto‑renewal settings, trial offers and any communication with support.
Use these when disputing
- Registered‑mail slips or confirmation when using written cancellation.
- Case or ticket numbers from store or WPS support interactions.
Common mistakes
Not checking the purchase channel
Many users try to cancel on the WPS site even though the subscription was bought through Apple or Google.
Remember that platform purchases must be managed through the respective store account.
Missing timing and documentation
Failing to turn off auto‑renewal at least 24 hours before renewal may result in another charge.
Not keeping receipts, screenshots or communication history weakens refund or dispute claims.
Comparative recap
Quick comparison
| Channel | How to cancel | Refund handling | Notes | Details |
|---|---|---|---|---|
| App Store (iOS) | Cancel via iPhone/iPad Settings → Apple ID → Subscriptions. | Apple handles refunds; WPS cannot issue them directly. | Turn off auto‑renewal ≥24 hours before renewal. | Auto‑renewal applies until period end |
| Google Play (Android) | Cancel via Google Play app → Profile → Payments & Subscriptions → Subscriptions. | Google handles refunds; contact Google Play for disputes. | Use the same Google account used to subscribe. | Auto‑renewal applies until period end |
| Web (direct via WPS) | Sign in to WPS Subscription Management Center on wps.com and disable auto‑renewal. | Refunds generally not provided; exceptions for faults/duplicates or as required by law. | Subscription active until paid period ends. | Auto‑renewal applies until period end |
| Written cancellation | Send registered‑mail to WPS SOFTWARE PTE. LTD. with order details and request. | Used for formal legal notice; refund policy follows purchase terms and law. | Useful for formal disputes or where required by regulation. | Notice sent date matters for legal records |
How to use this table
Match your purchase channel before following cancellation steps to avoid delays or failed requests.
Keep documentation regardless of channel to support any refund or dispute.
After cancelling
What to do immediately
- Confirm cancellation via email or account page and save any confirmation.
- Back up important files and export any data you will need after paid features end.
Helpful links and next steps
Check current plan options and contact WPS through the official pricing/support pages: WPS pricing.
For community and review perspectives refer to user feedback: Trustpilot - WPS.
Address
Mailing address for written notices
WPS SOFTWARE PTE. LTD.
6 Raffles Quay #14-106, Singapore 048580
When to use this address
Send registered‑mail cancellation or dispute notices here when a formal written notice is required or as a next escalation step.
Include account email, order number, purchase date, and a clear cancellation request in the letter.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Karthik Ho
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.
FAQ
To cancel your Wps Office subscription via the App Store, go to your iPhone/iPad Settings, tap your Apple ID, then select Subscriptions. Find Wps Office and turn off auto-renewal at least 24 hours before your billing period ends. If you need a formal cancellation, consider sending a registered mail to WPS SOFTWARE PTE. LTD.
Yes, you can cancel your Wps Office subscription through Google Play. Open the Google Play app, tap your profile, then go to Payments & Subscriptions and select Subscriptions. Locate Wps Office and follow the cancellation process. For formal disputes, you may send a registered mail to WPS SOFTWARE PTE. LTD.
To cancel your Wps Office subscription via the website, sign in to the WPS Subscription Management Center on wps.com. Disable auto-renewal for your active plan and confirm the cancellation. If you prefer written notice, send a registered mail to WPS SOFTWARE PTE. LTD.
After canceling your Wps Office subscription, your account and cloud files will generally remain intact, but access to premium features will end at the conclusion of the paid period. If you need to retain any files, ensure you back them up before access expires. For formal cancellation, you can send a registered mail to WPS SOFTWARE PTE. LTD.
Generally, Wps Office subscriptions are non-refundable for any part of the period used or unused. Refunds are only considered for service faults or duplicate charges, and must be handled at WPS's discretion. For formal cancellation requests, you may send a registered mail to WPS SOFTWARE PTE. LTD.