Cancellation Cartrack: Easy Method

What is Cartrack

Overview

Cartrack is a subscription-based vehicle tracking and fleet management service offering real-time monitoring, theft recovery and driver behaviour analysis.

The service is delivered via installed tracking hardware and a subscription for access to monitoring and fleet features.

Main services

Core features typically include vehicle location, alerts, security functions and fleet reporting for businesses.

Access is provided while the subscription is active and tied to installed equipment in the vehicle.

How to cancel Cartrack

Required method

Cancellation must be submitted in writing; Cartrack does not support self-serve cancellation through app stores or a public website form.

Acceptable written methods are email or a signed letter to Cartrack Client Services.

Step-by-step cancellation

• Write a clear cancellation request including your name, account number, vehicle registration and desired end date.
• Send the request to Cartrack Client Services by email or by recorded/registered post so you have proof of delivery.
• Keep a copy of your written request and any delivery confirmation until the cancellation is confirmed in writing.
• If you received the contract through direct marketing, mention your 5 business-day cooling-off right (see rights section).

What happens when you cancel

Access and service

Service access typically continues until the end of the notice period or until the agreed termination date in your contract.

If you are on a month-to-month basis after an initial term, one month's written notice is usually required.

Equipment return and deinstallation

If a unit was installed, Cartrack may require return or deinstallation as part of finalising the cancellation.

Refunds related to installations are processed after the unit is returned (see refund section).

Will I get a refund?

Cooling-off refunds

If the contract was concluded by direct marketing, consumers have a 5 business-day cooling-off right.

Under that right, if no installation took place a full refund must be paid within 15 business days.

Installed units and refunds

If installation has already occurred, any refund must be paid within 15 business days after the customer returns the unit.

There is no verified 14-day flat refund rule; refunds are tied to the cooling-off provisions and the status of installation.

Cartrack plans and pricing

Pricing summary

Below are the pricing items verified from available documents and invoices. Exact Singapore pricing is limited to the invoice example shown.

Prices may vary by plan, region and any applicable grants for enterprise packages.

Notes on the table

The table shows only verified items: a Singapore invoice example and PSU/enterprise package ranges.

Currency and applicability vary by item; the "from R99" claim is South African Rand and not Singapore-specific.

Your consumer rights in Singapore

Cooling-off right

Consumers who entered contracts via direct marketing have a 5 business-day cooling-off period during which they may cancel and seek a refund.

State this right explicitly in your cancellation letter if it applies to your situation.

Refund timing and notice

Refunds under the cooling-off right must be processed within 15 business days either after cancellation (if not installed) or after the return of the unit (if installed).

After the initial fixed contract term ends, cancellation normally requires one month's written notice; early termination may incur a reasonable fee related to acquisition cost.

Customer experiences

Positive feedback

Some users report reliable vehicle tracking and strong security features from the product itself.

These positive points appear in user reviews and product descriptions.

Negative feedback

Public reviews cite issues including poor customer service, billing errors, difficulties cancelling and unresponsive support.

Complaints also mention unauthorized or repeated debits and delays in deinstallation or ownership transfer processes.

Documentation checklist

Essential documents

• Copy of your contract or invoice showing account details and start date.
• Vehicle registration number and account or customer ID.
• Proof of identity for the account holder (if required).

Cancellation proof and evidence

• Signed written cancellation request with clear cancellation date.
• Delivery receipt, proof of email sent/received or postal tracking for your cancellation.
• Documentation of unit return or deinstallation (photos, receipt, handover note).

Common mistakes

Not submitting written notice

Many customers try to cancel via app stores, phone calls or social messages; Cartrack requires written notice to Client Services.

Failing to send written notice often delays cancellation and may lead to continued billing.

Ignoring installation status

Customers sometimes assume a refund applies even after installation; refunds when installed depend on return of the unit and are processed within 15 business days thereafter.

Also, giving verbal cancellation instructions without follow-up written confirmation can cause unresolved billing or service continuation.

Comparative recap

Quick comparison

The table below summarises core points on cancellation, refunds and pricing using verified data.

Use it to check which steps are relevant before you contact Cartrack Client Services.

After cancelling

Follow-up steps

Retain written confirmation of cancellation and any refund timing provided by Cartrack.

If you returned a unit, keep evidence of return and any receipt from the technician or depot.

Where to report issues

• If your refund or cancellation is delayed, raise the issue with Cartrack Client Services in writing and reference your earlier cancellation notice.
• For broader public feedback or to view other customer experiences, see user review pages such as Trustpilot Cartrack reviews.
• For sample cancellation wording and templates refer to an example letter page: Postclic Cartrack cancellation template.
• For reported cooling-off and refund timelines, see a consumer form summary: JotForm cooling-off/refund notes.

Address

Main office

Cartrack Singapore main office address (from company listings):

17 Kallang Junction, Trion, #06-05/06, Singapore 339274

Notes on locations

Other listings may show alternate regional addresses for operations or support. Always confirm the correct contact details with Cartrack Client Services before sending documents.

Keep proof of delivery when posting cancellation letters to any office address.