Cancellation Cartrack: Easy Method

What is Cartrack

Overview

Cartrack is a vehicle tracking and fleet management service offering GPS tracking, driver behaviour monitoring and theft-recovery features in India.

The service typically requires hardware (a tracking device) plus a subscription for telematics and platform access.

Primary services

Services include real-time location, alerts and reporting for individual vehicles and fleets through a subscription model.

Hardware (the tracking device) is sold or supplied alongside service agreements; refund and cancellation rules differ between device sales and service contracts.

How to cancel Cartrack

Online and account steps

• Check your Service Order, invoice or the account/app for any cancellation instructions or notice periods.
• Request cancellation in writing (email or message through the app), keep the sent message and any confirmation you receive.

Hardware return steps

• If cancelling a hardware purchase within 15 days of delivery: prepare the device in original packaging and include proof of purchase.
• Ship the device back with tracking and retain the courier receipt. A full hardware refund is available if returned in original condition (shipping deducted).
• For service/subscription contracts, confirm contract terms - returns and refunds for services are treated separately and often exempt.

What happens when you cancel

Service access and billing

Access to the Cartrack platform and live tracking will typically stop after cancellation, depending on contract terms and any paid period remaining.

Billing may continue if you are inside a minimum term or if recurring payments are contractually committed; check your agreement.

Data and device handling

Cartrack’s public information addresses hardware returns but does not clearly state data-retention or account-deletion timelines for cancelled services.

Request written confirmation about data deletion and final billing when you cancel to reduce future disputes.

Will I get a refund?

Hardware refund policy

• Cartrack India offers a 15‑day money‑back guarantee for hardware purchases when returned in original condition and packaging.
• A full refund for the device is available within 15 days, minus shipping costs; no hardware refunds are given after 15 days.

Service and subscription exceptions

• The hardware return/cancellation policy does NOT apply to service/subscription contracts (Client Service Agreements or long‑term plans).
• There is no clear public statement about refunds for digital subscriptions, auto‑renewals or a statutory cooling‑off for services.

Cartrack plans and pricing

Pricing transparency

Cartrack does not publish exact INR pricing publicly for India on its website or app store.

Subscription terms suggest customised quotes; contact the company for a Service Order Form or quote.

How to get a quote

Request a written quote via the contact details on your contract, invoice or the account portal.

Keep a copy of any Service Order Form or quote that specifies currency, period and renewal terms.

Your consumer rights in India

Statutory rights

Indian consumer protection law gives rights against unfair trade practices and defective goods; refunds for goods are typically governed by seller policy and law.

There is no explicit public statement by Cartrack of a statutory cooling‑off period for online service subscriptions in India.

Practical implications

• Hardware: Cartrack’s 15‑day return policy gives a limited window for device refunds if returned in original condition.
• Services: Service contracts are expressly exempt from the hardware return policy, so cancellation/refund rights for services are limited by the contract.

Customer experiences

Public review summary

Trustpilot reviews show a low overall TrustScore (around 1.5/5) with many reviewers reporting negative experiences.

These public reviews indicate recurring issues with customer service and billing disputes.

Common themes in complaints

• Reports of unresponsiveness, difficulty cancelling services and problems with de‑registration or fitment delays.
• Complaints about incorrect or repeated debits, billing disputes and aggressive or hard‑to‑exit contracts have been shared online.

Read user experiences: Trustpilot - Cartrack reviews.

Community discussions (examples): Reddit discussion.

Documentation checklist

Proof and receipts

• Original purchase invoice or receipt showing device and purchase date.
• Service Order Form or subscription agreement showing terms and renewal details.

Return and communication records

• Photos of device and original packaging, serial/IMEI numbers clearly visible.
• Tracking number and courier receipt for returned hardware, and copies of written cancellation requests and responses.

Common mistakes

Mistakes when returning hardware

Returning the device without original packaging, missing serial numbers or omitting proof of purchase can void a refund claim.

Sending returns without tracked postage or failing to keep courier receipts removes proof of delivery and is risky.

Mistakes with subscription cancellation

Assuming the hardware return policy applies to service contracts is a common error; services are often contractually exempt.

Failing to get written confirmation of cancellation or to stop automatic payments leads to billing disputes later.

Comparative recap

At-a-glance comparison

After cancelling

Follow-up steps

• Keep written confirmation of cancellation and any final invoices showing zero balance or final charges.
• If you returned hardware, keep the courier tracking and proof of delivery until refund is processed.

If problems continue

If charges continue after cancellation, contact your bank or card issuer to dispute unauthorized debits and preserve evidence.

You may escalate unresolved disputes to your local consumer forum or seek legal advice; keep all records and correspondence.

See public reviews and community reports for others’ experiences: Trustpilot and Reddit.

Address

Postal address

U C Ghoshal Lane, Konnagar, Hooghly, West Bengal 712235, India.

Notes about returns and notices

This is the only publicly available physical address; Cartrack does not publish a separate cancellation‑specific postal address.

Use the address on your invoice or Service Order Form when returning hardware or sending formal cancellation notices, and retain proof of posting.