Cancellation Easypay: Easy Method

What is Easypay

Overview

Easypay refers to several services and brands that use the Easypay name for payments, subscriptions, and prepaid recharges. Services covered here include EasyPay (.trading), EasyPay (lightcast), and EASEPAY (.com prepaid recharge).

Scope in Singapore

There is a registered Singapore entity EASYPAY PTE. LTD., but public consumer-service documentation specific to Singapore is limited. The guidance below is based on the verified service policies available online.

How to cancel Easypay

EasyPay (.trading) - account cancellation

• Sign in to your EasyPay (.trading) account.
• Go to Account Settings or Subscriptions section.
• Choose the subscription and select Cancel; cancellation takes effect at the end of the current billing period.
• Note that there are no refunds for partial periods unless otherwise required by law or billing correction.

EasyPay (lightcast) - publisher-managed subscriptions

• Login to your Lightcast / EasyPay account.
• Navigate to Subscriptions & Invoices.
• Select the subscription you want to end and click Cancel subscription.
• For pay-per-view events, contact the content provider/publisher for any event-only refunds prior to event start.

EASEPAY (.com prepaid recharge) - final sale and support

• Prepaid recharges are generally final sale with no cancellation or refund.
• If a recharge is not delivered within 24 hours, contact support as instructed on the provider’s site to request redelivery or refund.
• Keep transaction details and timestamps to expedite any support request.

What happens when you cancel

Access after cancellation

Most subscriptions remain active until the end of the paid billing period. You will typically retain access to paid features until that date.

For pay-per-view or consumed content, access and rights depend on the content provider's rules and the timing of consumption.

Billing and renewal

Auto-renewal is usually stopped after cancellation and you should not be billed again beyond the current paid period.

Check your account billing history and cancellation confirmation to ensure auto-renewal has been disabled.

Data retention

Account data retention policies vary by service; check the provider’s terms or legal pages for details on data removal or export.

If you need data exported or deleted, request this via the provider’s support or account settings where available.

Will I get a refund?

EasyPay (.trading) refund policy

Subscription fees are non-refundable except where required by law, billing errors, or agreed service-level outage credits.

Partial-period refunds are generally not provided.

EasyPay (lightcast) refund policy

No refunds are given for processed payments for consumed content. Pay-per-view events may be refundable only if the event has not started and via the publisher.

Contact the content provider or check the Subscriptions & Invoices area for event refund options.

EASEPAY (.com prepaid recharge) refund policy

Prepaid recharges are final sale unless the recharge fails to deliver within 24 hours.

If delivery fails, a refund can be issued; the provider states refunds are processed within 7 - 21 working days after verification.

Easypay plans and pricing

Summary of known plans

The table below lists pricing items pulled from verified public sources and intended as illustrative examples.

Notes on currency and scope

No exact Singapore-specific SGD pricing for EasyPay software or app in 2025/2026 was found. Some items below are USD-based plans converted approximately to SGD where noted.

Your consumer rights in Singapore

General protections

Consumers in Singapore are protected by general contract principles and consumer protection laws that apply to goods and services purchased locally.

If you believe a service has breached contract terms or committed unfair practices, you can gather evidence and seek redress through the provider or small claims tribunal where applicable.

Limitations for Easypay information

Verified public information specific to Easypay’s Singapore consumer protections is limited. The registered EASYPAY PTE. LTD. appears primarily an administrative entity.

For specific legal advice or formal disputes, consider contacting local consumer authorities or legal counsel.

Customer experiences

Verified public reviews

There are few verified public consumer reviews tied directly to the Easypay brand variants in the sources reviewed.

Because verified review data is sparse, rely on provider policies and personal transaction records when evaluating outcomes.

Typical positives and negatives

Positives reported for similar services include convenient instalment options and simple prepaid top-ups where delivery works as intended.

Common issues relate to failed deliveries for prepaid recharges, unclear refund expectations, and confusion between different Easypay-branded services.

Documentation checklist

What to gather before contacting support

• Account email and username used for the Easypay service.
• Subscription ID, invoice number, or transaction reference.
• Payment method details (last four digits of card) and transaction date/time.
• Screenshots of the transaction, error messages, or failed delivery notices.

Supporting documents for refunds or disputes

• Evidence of non-delivery (for prepaid recharge) with timestamps beyond 24 hours.
• Proof of cancellation requests and confirmation screens or emails.
• Correspondence with the provider or publisher if you requested a refund or redelivery.

Common mistakes

Expecting immediate refunds

Many users assume cancellation yields instant refunds; for Easypay variants refunds are generally not given for partial periods or consumed content.

Only specific exceptions such as failed delivery or billing errors trigger refunds per the provider’s policy.

Mixing up service brands

“Easypay” refers to multiple, distinct products and providers (trading, lightcast, and prepaid). Cancelling or seeking refunds on the wrong platform causes delays.

Always confirm the exact service name and account domain before contacting support.

Comparative recap

Quick feature comparison

The table below compares cancellation, refund stance, and typical support outcome across the verified Easypay variants.

How to use this table

Use this as a quick reference to determine which provider to contact and what outcome to expect.

After cancelling

Actions to take

Save cancellation confirmations, subscription and billing records, and any support ticket numbers for future reference.

Monitor your payment method for unexpected charges for one billing cycle after cancellation.

Useful official links

EasyPay (.trading) terms and conditions: https://easypay.trading/legal_tc.html

EasyPay (lightcast) help / FAQ: https://easypay-faq.lightcast.com/

EASEPAY (.com) refund information: https://www.ease-pay.com/refund.html

Address

Registered address (based on public records)

EASYPAY PTE. LTD. (registered corporate address): 16 SHAW ROAD #04-10, KIN BUILDING, Singapore 367954.

Contact pointers

No dedicated Singapore customer-service address was found in the verified sources. Use the official web pages above to locate support forms or publisher contact details.