Cancellation Easypay: Easy Method

What is Easypay

Overview

Easypay is a payment and subscription service used to manage public-transport and related account payments in South Africa. It lets users subscribe, add funds, and pay for services through an account-based system.

Main functions

Typical functions include a small monthly account fee, prepaid purchases (airtime, electricity, DSTV) and cash withdrawal fees at tills or ATMs. Pricing for these services is published by EasyPay Everywhere.

How to cancel Easypay

Cancel from your account (recommended)

• Sign in to your Easypay account on the website or app.
• Go to Account Settings → Subscriptions or Billing.
• Select the active subscription and choose "Cancel" or "End subscription".
• Confirm the cancellation and save any confirmation message or screenshot.

If you subscribed via a third-party store

• If you used Apple App Store or Google Play, manage the subscription through that store’s subscription settings.
• Easypay Terms do not specify a different store process, so follow the store’s cancellation flow if applicable.
• Record confirmation from the store and keep proof of the cancellation date.

What happens when you cancel

Access and billing

Cancellation takes effect at the end of your current billing period. You keep access until that date and no further recurring charges should occur after the period ends.

Data and account

Your account and transaction records typically remain accessible unless the provider’s policy indicates otherwise. Keep copies of receipts and cancellation confirmations for your records.

Will I get a refund?

Refund policy (general)

Subscription fees are non-refundable for partial months under EasyPay Terms. Cancelling stops future billing but does not trigger a pro rata refund for the current period.

Exceptions and limited cases

• Refunds or credits may be issued in limited circumstances such as verified service outages or billing errors.
• Refunds required by law (for example, jurisdictional consumer-rights) will be honoured where applicable.
• The Terms do not mention a 14-day automatic cooling-off refund right; do not assume one is available.

Easypay plans and pricing

Current plans

The table below shows published EasyPay Everywhere pricing items (updated mid‑2025).

Notes

The monthly account fee has been stable at R7.50 for multiple years. Transaction fees apply per withdrawal or purchase.

Your consumer rights in South Africa

Statutory rights remain

EasyPay Terms state that nothing in the contract affects statutory consumer rights that cannot be waived. This preserves protections under South African consumer law.

If you need to escalate

If you believe your rights have been breached, contact the National Consumer Commission or a local consumer-protection body for guidance.

Customer experiences

Positive and neutral feedback

There are limited South Africa - specific public reviews located for Easypay. General user feedback exists for related EasyPay services in other contexts.

Negative reports and cautions

• Some online reports mention scams using fake "EasyPay" references in phishing messages - do not share account details in unsolicited messages.
• Other forum reports describe sketchy behaviour linked to unrelated EasyPay-branded services; treat unsolicited offers or repair/leasing deals with caution.
• See general public reviews here: Trustpilot - EasyPay.

Documentation checklist

Before you cancel

• Account email and username.
• Subscription ID or reference number (if shown in account).
• Payment method and last billing date.

If you claim a refund or report an error

• Copies/screenshots of billing transactions and cancellation confirmation.
• Any correspondence with support and dates/times of calls.
• Proof of bank or card statements showing disputed charges.

Common mistakes

Cancelling in the wrong place

Users often cancel payments in their bank or card settings instead of in the Easypay subscription area, leaving the subscription active. Always cancel from the subscription source (Easypay account or the store used).

Missing evidence or timing

Not saving a cancellation confirmation or misunderstanding the "end of billing period" rule leads to unexpected charges. Keep screenshots and check statements through the end of the period.

Comparative recap

Quick comparison

The table below summarises key differences between an Easypay-managed subscription and subscriptions billed via app stores.

How to use this table

Use it to check where to cancel and what refund expectations to have. For store-subscribed plans, follow the store’s procedures.

After cancelling

Confirmation and monitoring

Keep the cancellation confirmation and monitor your bank/card statement through the end of the billing period to ensure no further charges occur.

Contacts and complaints

• If charges continue after cancellation, contact Easypay support with your cancellation proof and request a billing investigation.
• If unresolved, escalate to your card issuer or a consumer-protection authority in South Africa.
• For public feedback, see general reviews: Trustpilot - EasyPay.

Address

Main office

Siemens House, Tygerberg Office Park, Uys Krige Drive, Plattekloof, 7500, South Africa.

Other business addresses

Onboarding/business office: Drakenzicht Building, Uys Krige Drive, Plattekloof. Business listings also show a registered address on Belmont Road, Rondebosch.