Cancellation Lifemiles: Easy Method

What is Lifemiles

Overview

LifeMiles is Avianca’s loyalty program that lets members earn and redeem miles for flights, hotels and car rentals.

Membership includes paid subscription tiers (LifeMiles+) that add monthly bonus miles and redemption benefits.

Typical uses

Members use miles to book award flights across Star Alliance partners and to buy seat upgrades or travel add-ons.

Subscriptions aim to accelerate earning and reduce redemption costs but often carry a minimum commitment period.

How to cancel Lifemiles

Cancel account (mobile app)

• Open the LifeMiles mobile app and sign in to your account.
• Go to My Account → Help Center → Delete Lifemiles account.
• Follow prompts to confirm deletion; note this removes miles, privileges and account data and is irreversible.

Cancel LifeMiles+ subscription

• Sign in and go to Manage your plan in your account settings.
• Cancel after the mandatory six-month commitment ends; cancellation stops future billing.
• Service remains active until the current paid period finishes.

Cancel award bookings online

• Use the web interface: Use miles → Travel with miles → Refund with miles to request award cancellations.
• Recent reports (Oct 2025) show online award refunds can process in minutes; check your miles balance after cancellation.

Cancel by phone

• Call LifeMiles/Avianca customer service to request cancellation if you cannot use the online tools.
• Expect variable fees by fare type, longer wait times, and occasional call drop or slow handling.

What happens when you cancel

Account deletion effects

Deleting your LifeMiles account removes your miles balance, status, and stored personal data.

Account deletion is irreversible; you will lose any unredeemed miles and benefits.

Subscription cancellation effects

Cancelling LifeMiles+ stops future charges but the subscription benefits continue until the current billing period ends.

There is typically a six-month minimum commitment before you may cancel without breaching terms.

Award ticket cancellation effects

If an award ticket is unused, miles are usually returned to your account subject to fare-type refund rules and fees.

Taxes and surcharges may be refunded separately and timing can vary depending on the process used (online vs phone).

Will I get a refund?

Award ticket refunds and fees

Refund fees depend on fare type. Typical reported fees (USD) include: Basic US$100; Light US$75; Classic US$50; Flex US$30; Business US$100.

Miles for unused award tickets are returned if the ticket qualifies (ticket unused, within allowed timeframe, and miles not expired).

Miles+Money and timing

Miles+Money portions are generally refunded as miles, not as cash, according to reported practice.

An improved system launched in Dec 2024 reports miles can be reinstated within 24 hours of flight cancellation in many cases.

Subscription refunds and exceptions

There is no clear official public policy guaranteeing subscription refunds; independent reports show users cancel after the six-month commitment and contact support for billing issues.

If you believe you were mischarged, keep records and contact support; escalate to consumer authorities in Singapore if unresolved.

Lifemiles plans and pricing

Available plans

Below are the reported LifeMiles+ monthly plans with approximate Singapore-dollar prices (converted from USD).

Prices are approximate conversions and subject to change; they were derived using mid-February 2026 exchange assumptions.

Your consumer rights in Singapore

Cooling-off and digital services

Singapore law generally does not mandate a 14-day cooling-off period for digital services or loyalty programs unless specifically regulated.

LifeMiles subscriptions and digital memberships typically do not carry a statutory right to refund unless the company promises one.

Regulated contracts and exceptions

Certain regulated contracts (e.g., long-term holiday packages) may grant short cancellation rights after a Consumer Information Notice; such rules usually do not apply to LifeMiles.

Check contract terms carefully for any specific cancellation or refund clauses that LifeMiles may include.

Recourse and complaint routes

If you believe LifeMiles has breached its promises or misled you, first attempt direct negotiation with support and retain records.

Further steps include filing a complaint with CASE (Consumers Association of Singapore) or bringing a claim to the Small Claims Tribunals for amounts within its monetary limit.

Customer experiences

Positive reports

• Some users report fast online award cancellations with miles reinstated within minutes (reports from Oct 2025).
• Other members report satisfactory redemptions with predictable pricing for specific routes and classes.

Negative reports

• Many reviews cite system glitches, website/app reliability problems, and difficulty reaching helpful customer service.
• Complaints include unexpected mile expiration, higher-than-expected fees, and delays or failures in refunding taxes and fees.

Practical takeaway

Expect variable experiences: online self-service can be fast, but phone support and complex refunds may be slow or inconsistent.

Keep documentation and check your balance after any cancellation or refund request to confirm completion.

Documentation checklist

Essential booking documents

• LifeMiles account number and registered email address.
• Booking reference (PNR) and ticket number for award/redemption bookings.

Proofs for refund claims

• Payment receipts, subscription billing statements, and credit-card proof of payment.
• Confirmation emails from LifeMiles or Avianca showing bookings, cancellations, or support responses.

Common mistakes

Assuming automatic refunds

Many members assume cancelled awards will automatically refund taxes and miles quickly; in practice timing varies and fees may apply.

Always check the refund policy for your fare class and confirm the expected refund timeline with support.

Not saving communications

Failing to keep emails, screenshots or reference numbers makes disputes harder to prove if refunds are delayed or denied.

Save confirmation messages and note the names/time of any agent interactions when dealing with phone support.

Users sometimes cancel subscriptions before fulfilling the mandatory six-month commitment and then face continued charges or disputes.

Verify commitment periods in plan terms before cancelling to avoid unexpected billing issues.

Comparative recap

What to compare

The table below summarizes monthly plans, typical refund behavior, and cancellation notes to help Singapore users decide.

Use this as a quick reference alongside the detailed plan table above.

After cancelling

Confirm completion

After any cancellation, check your LifeMiles balance and account status to confirm miles, subscription state, or deletion.

Allow time for processing and check back if a promised miles reinstatement does not appear within the stated window.

Helpful links and further reading

For subscription details and context on LifeMiles+ features see a detailed guide by a mileage-focused site: One Mile at a Time - LifeMiles+ guide.

For exchange-rate context used in converted plan prices see: USD to SGD exchange rates.

Address

Local office (reference)

Avianca / LifeMiles-related services in Singapore can be handled at:

10 Ubi Crescent #05-08 Ubi Techpark Lobby A Singapore 408564

Contact tips

Use the address for local service enquiries or when asked for a regional office in correspondence, but primary account actions are usually handled online or via official LifeMiles/Avianca customer service channels.