Cancellation Lime: Easy Method

What is Lime

Service overview

Lime is a dockless electric scooter and bike-sharing service for short urban trips. Users locate, unlock and pay for vehicles through a mobile app.

How it works

Rides are charged per trip or via paid subscription plans where available. Vehicles are rented on demand and returned to public parking spots per local rules.

How to cancel Lime

Cancel inside the Lime app (LimePass subscription)

• Open the Lime app and go to the LimePass or Subscriptions section.
• Choose the subscription and select cancel. Cancel at least 24 hours before the next billing cycle to avoid renewal.
• After cancelling, you retain access until the end of the current paid period.

Cancel via App Store, Google Play, or web/support

• iOS: Cancel subscriptions through your Apple ID subscription settings; Apple manages billing and refunds for App Store purchases. See guidance in general cancellation summaries: Postclic - cancel Lime (iOS).
• Android: Cancel via Google Play subscription settings; Google handles refunds per its policy. For Google Play refund rules see: M1 - Google Play FAQ.
• Web/Direct: If needed, contact Lime support through the app to request cancellation or help; cancellation stops future renewals but does not guarantee a refund for unused time.

What happens when you cancel

Access after cancellation

Your subscription access typically continues until the end of the current paid billing period. You can keep using the benefits already paid for.

Renewal and data

Cancellation prevents future automatic renewals but does not necessarily delete account data. Account and ride history are usually retained per Lime's policies.

Will I get a refund?

General refund policy

Refunds for unused membership time are generally not provided, except where required by law or at Lime’s discretion.

Exceptions and special cases

• If a reservation or charge is rejected after payment, Lime may refund that specific charge.
• Refunds for App Store or Google Play purchases are processed by Apple or Google under their policies.
• EEA/UK 14‑day withdrawal rights do not apply in Singapore unless local law provides similar protection.

Lime plans and pricing

Pricing snapshot

The following table shows the available pricing information for Lime in Singapore from the verified dataset.

Notes on currency and date

The pricing row reflects a 2019-era example for Singapore and may not represent current rates. Always check the app for up-to-date pricing.

Your consumer rights in Singapore

Statutory cancellation rights

Singapore generally does not provide a 14‑day automatic right to cancel digital subscriptions with full refund like the EEA/UK. Local consumer protection differs from European rules.

Refund and platform governance

• Refunds may be granted in specific cases (errors, rejected charges) or at Lime’s discretion.
• If you subscribed via the App Store or Google Play, Apple or Google govern refund requests for those purchases; see Google Play FAQ: M1 - Google Play FAQ.

Customer experiences

Positive feedback

Many users appreciate Lime for short, convenient trips and frequent vehicle availability in busy areas. The service is often praised for easy app-based rentals.

Common complaints

Frequent negative reports include vehicle maintenance issues, app glitches when ending rides, billing problems, and slow customer support responses.

Documentation checklist

What to have before you cancel

• Account email and phone number used for the Lime account.
• Subscription receipt or in‑app purchase confirmation (screenshot or email).
• Payment method details and recent billing transaction ID if available.

What to prepare for refund appeals or disputes

• Screenshots showing the subscription page, attempted cancellation, or unexpected charges.
• Dates and times of the charges and any ride receipts related to the issue.

Common mistakes

Cancelling too close to renewal

Waiting until the last minute may result in the system renewing your subscription before cancellation takes effect. Cancel at least 24 hours before the next billing cycle when possible.

Assuming automatic refunds

Many users assume cancelling automatically triggers a refund for unused time. In Singapore, refunds for unused subscription periods are not typically provided unless required by law or at the company’s discretion.

Comparative recap

Quick comparison overview

The table below summarizes cancellation and refund responsibilities for in‑app and store purchases so you can choose the right path.

How to read this table

Use the table to see who to contact for refunds and what happens to service access after cancellation.

After cancelling

Practical next steps

• Check your subscription status in the app and save confirmation screenshots.
• Verify your payment method or card statements for any unexpected charges after cancellation.

Where to get more help

• General cancellation guidance and articles: Postclic - cancel Lime.
• Google Play refund and subscription help: M1 - Google Play FAQ.

Address

Registered office (local contact)

Lime Singapore Pte. Ltd., 605A MacPherson Road, #04‑07, Singapore 368240.

Support reminder

If you need account‑specific help, use the Lime app support channels or the method you originally used to subscribe (App Store / Google Play) to request assistance.