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Cancel MOBIKE
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Mobike service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mobike: Easy Method
What is Mobike
Service overview
Mobike is a dockless bike-sharing service that lets users locate, unlock and pay for bicycles through a mobile app.
The service has historically offered pay-per-use rides and time-limited passes for unlimited rides in specific periods.
Local context (Singapore)
Mobike operates in Singapore with app-based rentals and historically required a deposit for new users, which was later removed for local numbers.
Operational details (pricing, availability, deposits) have varied over time; check the app for the latest status.
How to cancel Mobike
Cancel subscription through your device
- Check whether you purchased a pass or subscription inside the Mobike app or via an app store (App Store or Google Play).
- If the subscription was through Apple or Google, follow the platform’s subscription cancellation steps in your device settings (Mobike-specific store instructions are not publicly documented).
Cancel within the Mobike app
- Open the Mobike app and go to your account or subscription section (look for "My Wallet" or "Subscriptions").
- Follow any on-screen prompts to stop auto-renewal or cancel a pass; if unclear, use the app’s Help/Support to request cancellation.
Contacting customer support
- If you cannot cancel in-app or via store settings, contact Mobike support via the app’s help feature or available contact channels.
- Document dates and confirmations when you request cancellation for your records.
What happens when you cancel
Access and usage
When you cancel a subscription or pass, access typically continues until the end of the paid period unless the app states otherwise.
Pay-per-use rides are charged per ride and are unaffected by subscription cancellation except for stopping future auto-renewals.
Auto-renewal and future billing
Cancelling prevents future auto-renewal where applicable; it does not usually retroactively refund past charges.
If the subscription was via App Store or Google Play, cancellation should stop platform-managed renewals per platform rules.
Data and account status
Your account and ride history normally remain available after cancellation unless you request account deletion.
Requesting refunds or deposit returns may require you to remain logged in or keep the account active for a short processing period.
Will I get a refund?
Deposit refunds (Singapore)
Mobike removed the S$49 deposit requirement for Singapore users registered with +65 numbers as reported in June 2025.
Users who previously paid a deposit can request a refund via the mobile app ("My Wallet"); refunds are processed within 10 working days. Source
Refunds for passes or unused rides
- No public Mobike policy was found that guarantees a 14-day statutory cooling-off or an automatic refund for unused credit or passes.
- If you seek a refund for a pass, request it through the app support; outcome may depend on Mobike’s internal policy and how the purchase was made (app vs platform store).
Platform store purchases
Subscriptions bought through Apple or Google follow those platforms’ refund and cancellation rules; Mobike-specific store instructions are not publicly documented.
Keep copies of receipt emails and any in-app confirmation when requesting refunds through platform channels.
Mobike plans and pricing
Historical pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Pay-per-use (2018) | S$0.99 | Per ride | Standard usage rate (historical) |
| 30-day pass (2018) | S$7.99 | 30 days | Unlimited rides (historical) |
| 90-day pass (2018) | S$19.99 | 90 days | Unlimited rides (historical) |
| 180-day pass (2018) | S$36.66 | 180 days | Unlimited rides (historical) |
Notes on pricing
These prices are the most recent publicly available figures (from 2018) and are presented as historical reference only.
As of 29 June (reported 2025), Mobike dropped the S$49 deposit for Singapore users; no updated 2025/2026 fare or pass pricing was found in public sources. Source
Your consumer rights in Singapore
General rights
Singapore consumer protections apply to unfair contract terms and misrepresentations, but specific refund rules depend on the provider’s stated policy and how the purchase was made.
There is no publicly documented Mobike-specific 14-day cooling-off right disclosed by the company.
Practical steps if you have a dispute
- Gather receipts, screenshots of transactions, and any in-app correspondence before contacting support.
- If unresolved, you can seek further advice from consumer advisory bodies in Singapore or consider escalating through small-claims procedures if appropriate.
Customer experiences
Reported positives
No specific positive Trustpilot reviews were identified for Mobike Singapore in the verified sources; global feedback has been largely negative on some review platforms.
Historical pricing and pass options were appreciated by some users when service levels were consistent.
Reported negatives
- Global Trustpilot reviews show a high proportion of 1-star complaints about cancellations, app issues, and refunds. Trustpilot
- User reports include problems cancelling subscriptions, app reliability, disappearing bike availability and auto-renewal or charging issues on related platforms (anecdotally reported in forums).
Documentation checklist
Before you cancel
- Screenshot or save subscription details (start date, price, renewal date).
- Save receipts and in-app purchase confirmations.
When requesting refunds or support
- Record the date and method of your cancellation request and any confirmation IDs.
- Keep correspondence with Mobike support and screenshots of wallet/refund screens.
Common mistakes
Assuming automatic refunds
Users often assume cancelling a subscription will automatically trigger a refund for unused time; this is not generally guaranteed by Mobike’s public information.
Always confirm refund entitlement before cancelling if you expect a return of funds.
Not checking purchase channel
Failing to identify whether a pass was bought via the Mobike app or through App Store/Google Play can delay cancellation and refund steps.
Check receipts and platform billing history to determine the correct cancellation route.
Comparative recap
Quick plan comparison
| Plan | Price | Period | Main point |
|---|---|---|---|
| Pay-per-use (2018) | S$0.99 | Per ride | Best for occasional riders (historical) |
| 30-day pass (2018) | S$7.99 | 30 days | Cost-effective for frequent short-term use (historical) |
| 90-day pass (2018) | S$19.99 | 90 days | Mid-term unlimited rides (historical) |
| 180-day pass (2018) | S$36.66 | 180 days | Longest value pass from 2018 (historical) |
After cancelling
What to monitor
Check your bank or card statements for any final charges and confirm that auto-renewal has stopped.
If you’re due a deposit refund, monitor the app’s "My Wallet" section and your payment method for the refund within the stated processing window.
Useful links
- Channel NewsAsia - Mobike drops deposit for Singapore users
- Trustpilot - Mobike reviews
- The Straits Times - Mobike pricing coverage
Address
Operational head office (local)
8 Robinson Road, #13-00 ASO Building, Singapore 048544
Use this address for formal correspondence if required; for account issues use the in-app help/support first.