Cancellation Mobike: Easy Method

What is Mobike

Service overview

Mobike is a dockless bike-sharing service that lets users locate, unlock and pay for bicycles through a mobile app.

The service has historically offered pay-per-use rides and time-limited passes for unlimited rides in specific periods.

Local context (Singapore)

Mobike operates in Singapore with app-based rentals and historically required a deposit for new users, which was later removed for local numbers.

Operational details (pricing, availability, deposits) have varied over time; check the app for the latest status.

How to cancel Mobike

Cancel subscription through your device

• Check whether you purchased a pass or subscription inside the Mobike app or via an app store (App Store or Google Play).
• If the subscription was through Apple or Google, follow the platform’s subscription cancellation steps in your device settings (Mobike-specific store instructions are not publicly documented).

Cancel within the Mobike app

• Open the Mobike app and go to your account or subscription section (look for "My Wallet" or "Subscriptions").
• Follow any on-screen prompts to stop auto-renewal or cancel a pass; if unclear, use the app’s Help/Support to request cancellation.

Contacting customer support

• If you cannot cancel in-app or via store settings, contact Mobike support via the app’s help feature or available contact channels.
• Document dates and confirmations when you request cancellation for your records.

What happens when you cancel

Access and usage

When you cancel a subscription or pass, access typically continues until the end of the paid period unless the app states otherwise.

Pay-per-use rides are charged per ride and are unaffected by subscription cancellation except for stopping future auto-renewals.

Auto-renewal and future billing

Cancelling prevents future auto-renewal where applicable; it does not usually retroactively refund past charges.

If the subscription was via App Store or Google Play, cancellation should stop platform-managed renewals per platform rules.

Data and account status

Your account and ride history normally remain available after cancellation unless you request account deletion.

Requesting refunds or deposit returns may require you to remain logged in or keep the account active for a short processing period.

Will I get a refund?

Deposit refunds (Singapore)

Mobike removed the S$49 deposit requirement for Singapore users registered with +65 numbers as reported in June 2025.

Users who previously paid a deposit can request a refund via the mobile app ("My Wallet"); refunds are processed within 10 working days. Source

Refunds for passes or unused rides

• No public Mobike policy was found that guarantees a 14-day statutory cooling-off or an automatic refund for unused credit or passes.
• If you seek a refund for a pass, request it through the app support; outcome may depend on Mobike’s internal policy and how the purchase was made (app vs platform store).

Platform store purchases

Subscriptions bought through Apple or Google follow those platforms’ refund and cancellation rules; Mobike-specific store instructions are not publicly documented.

Keep copies of receipt emails and any in-app confirmation when requesting refunds through platform channels.

Mobike plans and pricing

Historical pricing table

Notes on pricing

These prices are the most recent publicly available figures (from 2018) and are presented as historical reference only.

As of 29 June (reported 2025), Mobike dropped the S$49 deposit for Singapore users; no updated 2025/2026 fare or pass pricing was found in public sources. Source

Your consumer rights in Singapore

General rights

Singapore consumer protections apply to unfair contract terms and misrepresentations, but specific refund rules depend on the provider’s stated policy and how the purchase was made.

There is no publicly documented Mobike-specific 14-day cooling-off right disclosed by the company.

Practical steps if you have a dispute

• Gather receipts, screenshots of transactions, and any in-app correspondence before contacting support.
• If unresolved, you can seek further advice from consumer advisory bodies in Singapore or consider escalating through small-claims procedures if appropriate.

Customer experiences

Reported positives

No specific positive Trustpilot reviews were identified for Mobike Singapore in the verified sources; global feedback has been largely negative on some review platforms.

Historical pricing and pass options were appreciated by some users when service levels were consistent.

Reported negatives

• Global Trustpilot reviews show a high proportion of 1-star complaints about cancellations, app issues, and refunds. Trustpilot
• User reports include problems cancelling subscriptions, app reliability, disappearing bike availability and auto-renewal or charging issues on related platforms (anecdotally reported in forums).

Documentation checklist

Before you cancel

• Screenshot or save subscription details (start date, price, renewal date).
• Save receipts and in-app purchase confirmations.

When requesting refunds or support

• Record the date and method of your cancellation request and any confirmation IDs.
• Keep correspondence with Mobike support and screenshots of wallet/refund screens.

Common mistakes

Assuming automatic refunds

Users often assume cancelling a subscription will automatically trigger a refund for unused time; this is not generally guaranteed by Mobike’s public information.

Always confirm refund entitlement before cancelling if you expect a return of funds.

Not checking purchase channel

Failing to identify whether a pass was bought via the Mobike app or through App Store/Google Play can delay cancellation and refund steps.

Check receipts and platform billing history to determine the correct cancellation route.

Comparative recap

Quick plan comparison

After cancelling

What to monitor

Check your bank or card statements for any final charges and confirm that auto-renewal has stopped.

If you’re due a deposit refund, monitor the app’s "My Wallet" section and your payment method for the refund within the stated processing window.

Useful links

• Channel NewsAsia - Mobike drops deposit for Singapore users
• Trustpilot - Mobike reviews
• The Straits Times - Mobike pricing coverage

Address

Operational head office (local)

8 Robinson Road, #13-00 ASO Building, Singapore 048544

Use this address for formal correspondence if required; for account issues use the in-app help/support first.