Cancellation Sg Bike: Easy Method

What is Sg Bike

Overview

Sg Bike is a bicycle‑sharing service in Singapore that provides short‑term access to dockless bicycles via a mobile app. Users can pay per ride or subscribe to pass plans that cover rides on Standard Series bicycles.

Service area and operations

The service operated throughout Singapore and offered both Standard and Premium Series bikes. Recent media reports note an operational change where Sg Bike users and accounts are being transferred to Anywheel.

How to cancel Sg Bike

In‑app cancellation (recommended)

• Open the Sg Bike mobile app and sign in with the account you want to cancel.
• Go to your profile or subscription section and locate the active plan or Ride Pass.
• Find the auto‑renew or subscription settings and select “Cancel” or “Manage subscription”.
• Follow on‑screen prompts to confirm cancellation; keep screenshots of each confirmation screen.

Contacting support to cancel

• If you cannot cancel in‑app, contact Sg Bike support via the app’s help/chat feature or the support email listed in the app.
• Provide your account email, subscription ID, and a clear request to cancel auto‑renewal; request a written confirmation.
• If you do not receive a response, document your attempts and escalate (see "Your consumer rights in Singapore").

What happens when you cancel

Access and ride limits

After cancellation, you should retain access to any paid days remaining in the current billing cycle unless the terms state otherwise.

Unused top‑up credit for Pay Per Use typically remains in your account unless specified by Terms of Service.

Auto‑renewal and account transfer

Cancelling stops future automatic renewals for subscription passes when processed correctly. Keep confirmation of cancellation.

Recent reports indicate Sg Bike user accounts are being transferred to Anywheel; follow official notices for how transfers affect access and billing (see links in "After cancelling").

Will I get a refund?

Refund policy overview

Sg Bike’s published Terms of Service govern refunds; specific refund rules for subscriptions and unused time may vary and are controlled by those terms.

There is no universally published, guaranteed refund policy in the verified data - expect that some subscriptions may be non‑refundable or prorated depending on the plan.

Exceptions and how to request a refund

• If you believe you qualify for a refund (e.g., double charge, billing error), gather receipts, screenshots, and timestamps before contacting support.
• Request a refund in writing from Sg Bike support and allow reasonable time for a reply; keep records of all correspondence.
• If your account is transferred to Anywheel, confirm with the receiving operator whether any credits or refunds will be honoured.

Sg Bike plans and pricing

Plan summary

The following table uses Sg Bike’s published pricing and verified notes. Check the app for exact, up‑to‑date rates before purchasing or subscribing.

Pricing table

Your consumer rights in Singapore

Key protections

Consumers in Singapore are protected by general consumer law and can seek redress for unfair practices, misrepresentation, or unexplained charges.

Keep documentation of transactions and correspondence; records strengthen any consumer complaint or dispute.

How to escalate a dispute

• Contact the merchant first and request written confirmation of the cancellation and any refund decision.
• If unresolved, consider lodging a complaint with the Consumers Association of Singapore (CASE) or using the Small Claims Tribunal for small monetary disputes.
• For credit/debit card charges, you can also contact your bank to enquire about chargeback processes if appropriate.

Customer experiences

Positive feedback

Many users appreciated the convenience and low per‑ride pricing of Sg Bike’s Standard Series and the option to subscribe to ride passes for regular use.

Subscription and Family Plan features were highlighted as useful by frequent riders and families needing multiple simultaneous rentals.

Common complaints

User reviews collected on public review platforms show occasional issues with customer support response times and app‑related problems.

Recent media coverage focuses on the company’s exit from the market and the transfer of user accounts to Anywheel, which caused questions about continuity and refunds.

Documentation checklist

Essential items to prepare

• Account email and username used with Sg Bike.
• Subscription or transaction IDs, in‑app receipts, and payment timestamps.
• Screenshots of subscription status, cancellation screens, and any error messages.

Supporting evidence for disputes

• Bank or card statements showing charges and charge IDs.
• All written correspondence with Sg Bike support (dates and message copies).
• Notes of phone calls (time, staff name if available) and escalation attempts.

Common mistakes

Before cancelling

Users sometimes forget to turn off auto‑renew inside the app and assume deleting the app will cancel the subscription. Always cancel via the subscription settings and save confirmation.

Another frequent error is not checking whether a pass is set to auto‑renew; check and confirm cancellation at least 24 hours before renewal.

After cancelling

Failing to monitor bank statements after cancellation can allow unnoticed post‑cancellation charges to occur. Verify your last billed amount and check for unexpected charges.

Not keeping proof of cancellation can make disputes harder to resolve - retain screenshots or emails as evidence.

Comparative recap

Quick comparison

The table below summarizes key differences and transitional details publicly reported about Sg Bike and the receiving operator, Anywheel.

Comparison table

After cancelling

Practical next steps

• Save cancellation confirmations and check your payment method for any further charges.
• If your account is being transferred, await official instructions from Sg Bike or Anywheel about how credits, passes, and billing will be handled.

Helpful links

• Channel NewsAsia - Sg Bike exit and account transfer to Anywheel
• The Straits Times - End of road for Sg Bike; users to be transferred
• Trustpilot - Sg Bike user reviews

Address

Mailing address

202 Bedok South Avenue 1, Block B, #03‑11, Singapore 469332

Notes about contacting

If you need to send physical documents, include copies of ID only when absolutely necessary and follow data‑privacy best practices.

For fastest resolution, use the in‑app support channel first and keep the mailing option as a last resort.