Cancellation Eleven Sports: Easy Method

What is Eleven Sports

Service overview

Eleven Sports is a subscription-based sports streaming service offering live and on-demand coverage of various sports, including football, rugby, and basketball.

It provides channel access through apps and web players and is commonly offered as time-based passes that auto-renew until cancelled.

Availability in Singapore

The service is available in Singapore through app stores and directly via Eleven's apps on supported devices.

Subscription terms, pricing, and the exact channel lineup may vary by platform and over time.

How to cancel Eleven Sports

Cancelling via the Eleven Sports app (if available)

• Open the Eleven Sports app and sign in with the account used to subscribe.
• Go to Account or Settings, then Subscriptions or Manage Subscription.
• Choose the active pass and select Cancel or Turn Off Auto-Renewal, then follow the prompts.

Cancelling via the app store or payment provider

• If you subscribed through the Apple App Store, open your Apple ID subscriptions and cancel Eleven Sports there.
• If you subscribed through Google Play, open Play Store > Subscriptions and cancel the Eleven Sports subscription.
• If billed by a third party (telecom or card), contact that provider or use their subscription management tools to cancel.

What happens when you cancel

Access after cancellation

When you cancel, you typically retain access until the end of the paid billing period.

Auto-renewal will be turned off, and you will not be billed at the next renewal date.

Data and account status

Your account profile and viewing history may remain active after cancellation, depending on Eleven's retention policy.

Saved preferences or downloads might be removed after account closure or extended inactivity.

Will I get a refund?

General refund guidance

Refunds depend on the platform and where you purchased the subscription (App Store, Google Play, direct card, or third-party billing).

Platform providers often control refunds for in-app purchases and have their own review processes.

Exceptions and how to request a refund

• If the service failed to deliver as advertised (technical faults or billing errors), gather receipts and contact Eleven Sports support for review.
• If purchased via Apple or Google, use the store’s refund request process in your purchase history; stores handle the final decision.
• If you believe you are entitled to a refund and do not get a satisfactory response, consider contacting your payment provider about a charge dispute.

Eleven Sports plans and pricing

Current plan list

The table below shows the subscription plans and prices as listed in the verified pricing data.

Prices and availability may change; always check your purchase platform for the latest details.

Your consumer rights in Singapore

Overview of consumer protections

Singapore consumers are protected by laws and organisations that handle unfair practices and service disputes.

Rights can include the ability to seek redress for misleading claims, non-delivery of services, or unfair contract terms.

Where to get help

You can contact the Consumers Association of Singapore (CASE) for advice and mediation on consumer disputes in Singapore.

If payment issues arise, consider contacting your card issuer or payment provider for a dispute or chargeback option after trying to resolve with the merchant.

Customer experiences

Common positive points

Subscribers often praise access to niche sports content and the convenience of on-demand replays where available.

Some users value the channel-specific passes for short-term events and tournaments.

Typical issues reported

Common complaints relate to auto-renewal surprises, difficulty locating cancellation controls, and occasional streaming quality problems.

Support responsiveness and refund outcomes can vary by purchase channel, according to accounts from users.

Documentation checklist

What to prepare before contacting support

• Account email and username used to subscribe.
• Receipt or order reference (from the App Store, Google Play, email, or card statement).
• Subscription start date and last billed date.

Additional helpful items

• Screenshots of subscription settings and billing entries.
• Device model, app version, and timestamps of the issue if technical problems are involved.
• Any correspondence with support or transaction IDs from your payment provider.

Common mistakes

Cancelling the app but not the subscription

Users sometimes delete the Eleven Sports app but forget to cancel the subscription in the App Store or Google Play. Deleting the app does not stop billing.

Waiting until renewal date

Another common error is attempting to cancel on the renewal date and discovering the billing already processed. Cancel at least a day before renewal to be safe.

Comparative recap

Plan comparison summary

The table below compares the main features of the current plans to help you decide which fits your needs.

Use this as a quick reference when choosing between short-term and long-term access.

After cancelling

What to check immediately

Confirm the cancellation message or email and verify that auto-renewal is off in your subscription settings.

Keep a copy of any confirmation or cancellation reference for future reference.

Next steps and additional actions

If you expected a refund or a billing correction, follow up with Eleven Sports support and your purchase platform (App Store/Google Play) with your documentation.

If unresolved, consider contacting your payment provider or the Consumers Association of Singapore for guidance on escalation.

Address

Company address for notices

Eleven Pte. Ltd.

7 Temasek Blvd, Level 32, Suntec Tower One, Singapore 038987

How to use the address

Use this address for formal written notices or postal correspondence if required by your dispute or cancellation process.

For quickest resolution of account or billing issues, also use in-app support channels and store refund flows where applicable.