Cancellation Iqiyi: Easy Method

What is Iqiyi

Service overview

iQIYI is a subscription-based streaming service offering movies, TV dramas, variety shows and originals. It provides tiered VIP plans that change playback quality, device limits and ad experience.

Availability in Singapore

iQIYI operates in Singapore through iQIYI International Singapore Pte. Ltd. and offers local pricing and app store SKUs. Subscriptions are managed through the platform where you signed up.

How to cancel Iqiyi

Cancel on iOS (App Store)

Cancel via your Apple ID subscriptions section. Locate iQIYI and tap "Cancel Subscription" to stop auto-renewal.

• Open Settings → Apple ID → Subscriptions → find iQIYI → tap "Cancel Subscription".
• Cancel at least 24 hours before renewal to avoid being billed again.
• See a step-by-step guide: iQIYI cancel (App Store).

Cancel on Android (Google Play)

Use the Google Play Store subscription area to cancel. The platform handles billing and refunds for Play purchases.

• Open Play Store → Payments & subscriptions → Subscriptions → find iQIYI → select "Cancel subscription".
• Cancel at least 24 hours before the billing date (some guidance says ≥24 hours).
• More details: iQIYI cancel (Google Play).

Cancel via iQIYI website (direct/web)

If you subscribed directly with iQIYI on the website, cancel in your account settings. This stops auto-renewal but keeps access until the end of your paid period.

• Log in → My Account / VIP Membership → Manage Subscription or Cancel Auto-renewal → confirm cancel.
• Access typically remains until the paid period expires.
• See the web cancellation notes: iQIYI cancel (web).

Cancel third-party or carrier subscriptions

Subscriptions purchased via carriers, bundles or other third parties must be cancelled through that provider. iQIYI cannot cancel these directly.

• Contact the carrier or third-party platform where you bought the bundle.
• Check your billing statement to identify the billing party before contacting support.

What happens when you cancel

Access after cancellation

Cancelling stops auto-renewal but does not usually remove existing access immediately. You normally retain VIP benefits until the end of your current paid period.

Billing and future charges

After a successful cancellation, you should not be billed for the next cycle. Keep evidence (confirmation email or screenshot) in case of post-cancellation charges.

Account and data

Your account remains active as a free user after the paid period ends. Watchlists, viewing history and account settings are usually retained unless you request account deletion.

Will I get a refund?

Standard refund policy

iQIYI membership payments are generally non-refundable once paid. Cancelling prevents future charges but does not trigger an automatic refund for the current period.

Exceptions and limited circumstances

Refunds may be considered for billing errors, unintended charges, or specific payment-channel rules. These are exceptions, not the default.

• For billing disputes, contact iQIYI support or the platform used (Apple/Google) to request investigation.
• Alipay-like channels: cancellation within 30 days of activation and unused may qualify for a refund, subject to approval and processing time.
• Approved refunds (where allowed) can take several business days to appear on your statement.

Iqiyi plans and pricing

Pricing table (Singapore)

Notes on pricing

App Store and Play Store may show multiple SKUs or legacy prices for similar plans. Verify the exact SKU before purchasing.

Your consumer rights in Singapore

Cooling-off and refund rights

Singapore does not provide an automatic statutory cooling-off period for digital streaming subscriptions. There is no guaranteed 14-day refund right for digital content like there is for some goods.

Dispute options and authorities

If you encounter unfair practices or refusal of a reasonable refund, you may file a complaint with CASE. Small monetary disputes can be pursued through the Small Claims Tribunal (SCT).

Customer experiences

Positive feedback

Some users report helpful and responsive customer support with quick issue resolution. Others praise usability and overall value for certain plans.

• Reported average ratings around 3.8 - 4/5 for value and service in some reviews.

Negative feedback

Complaints include being charged after cancelling, forced VIP prompts, ad issues and technical glitches like subtitle sync or playback restarts.

• Some customers describe slow or unhelpful customer service and frustrating billing experiences.
• See user reviews for more context: iQIYI reviews (Trustpilot).

Documentation checklist

What to keep before contacting support

• Subscription confirmation email or receipt showing plan, price and date.
• Screenshots of subscription status in App Store / Play Store / iQIYI account.
• Billing statement entries showing the charge to your card or account.

What to send to resolve disputes

• Cancellation confirmation screenshot or email from the platform.
• Timeline of events (date subscribed, date cancelled, charges observed).
• Any communication with iQIYI or the platform support team.

Common mistakes

Canceling but not confirming on the right platform

Users sometimes cancel inside the iQIYI app when they originally subscribed via Apple or Google. The platform that billed you must be where you cancel.

Waiting until too close to renewal

Cancelling within hours of renewal may not prevent the next charge. Follow the ≥24-hour guidance for App Store/Play Store to avoid being billed again.

Assuming cancellation equals refund

Cancellation stops future billing but usually does not refund the current period. Expect access to continue until the period ends unless a special refund is approved.

Comparative recap

At-a-glance comparison

Key takeaways

Always cancel with the platform that billed you, keep proof, and expect access to remain until the paid period ends. Refunds are uncommon and handled case-by-case.

After cancelling

Follow-up actions

Save cancellation confirmation and monitor your next billing date and bank statement for unexpected charges. Contact the billing platform if you see an unwanted charge.

Useful links

• iQIYI cancellation guidance (App Store / Android steps): Postclic - cancel iQIYI
• User reviews and experiences: Trustpilot - iQIYI reviews

Address

Registered Singapore address

iQIYI International Singapore Pte. Ltd.

71 Robinson Road, #06-01/04, Singapore 068895

Support note

There is no separate public cancellation-specific postal address; cancellations are handled via the subscription platform used to purchase the plan.