Cancellation Viu: Easy Method

What is Viu

Service overview

Viu is a subscription-based streaming service offering Asian dramas, movies and variety shows, with free and premium tiers. The service in Singapore is operated by PCCW Vuclip Singapore.

Where it is used

Viu is available on web, iOS and Android apps, and via partners such as Singtel CAST and SAFRA promotions. Payment and access can vary by purchase channel.

How to cancel Viu

Cancel direct (Viu web or app)

• Sign in to Viu and go to My Account or My Subscription.
• Select the active subscription and choose Cancel.
• Note: cancelling here stops direct Viu billing but does NOT stop billing through Apple App Store or Google Play.
• Source summary: see cancellation guidance referenced at Postclic.

Cancel via Apple App Store (iOS)

• Open iOS Settings → tap your name → Subscriptions → select Viu → Cancel Subscription.
• If you bought Viu through Apple, cancellation must be done in your Apple account to stop renewals.
• Reference: steps summarised at Postclic.

Cancel via Google Play (Android)

• Open Google Play Store → Profile → Payments & Subscriptions → Subscriptions → select Viu → Cancel Subscription.
• If billed by Google Play, cancellation in the Play Store is required to stop future charges.
• Reference: steps summarised at Postclic.

What happens when you cancel

Access after cancellation

After you cancel, you typically retain access to premium features for the remainder of the prepaid period.

No pro‑rata access reductions are normally applied; service continues until the subscription expiry date.

Billing and renewals

Cancelling stops auto‑renewal from the channel where you cancelled (Viu, Apple or Google Play).

Ensure you cancel in the correct billing channel to prevent further charges.

Account and data

Your Viu account and viewing history remain unless you request account deletion per Viu policies.

Deletion requests and data handling follow Viu’s Terms & Conditions; retain receipts if needed for disputes.

Will I get a refund?

Viu refund rule

Viu allows refund claims only within 12 hours of purchase and only if no paid content has been watched after purchase.

Refund approval is at Viu’s sole discretion; see Viu terms for details at Viu Terms & Conditions.

No statutory 14‑day cooling‑off

• There is no mandatory 14‑day digital cooling‑off right for streaming services under Singapore law for Viu subscriptions.
• Refunds beyond the 12‑hour window or for unused portions are generally not provided.

Platform purchases

If you purchased via Apple App Store or Google Play, the platform’s refund policies may also apply.

Contact Apple or Google support for platform refund requests, in addition to Viu’s own rules.

Viu plans and pricing

Table of available plans

Pricing notes

Prices vary by purchase channel (Viu site, App Store, Singtel CAST, SAFRA). The direct 30‑day rate is S$10.98.

SAFRA discounts and some Singtel bundles can reduce the effective monthly cost; check eligibility and dates for promotions.

Your consumer rights in Singapore

Legal framework

Singapore’s Consumer Protection (Fair Trading) Act does not mandate a 14‑day cooling‑off right for streaming subscriptions.

Viu’s published policy grants only a 12‑hour refundable window under specific conditions.

Access and refunds

• You normally keep premium access until your prepaid period ends after cancelling.
• No statutory right to pro‑rata refunds for unused subscription days under typical Viu terms.

Governing law and terms

Viu (PCCW Vuclip Singapore) is governed under Singapore law and its Terms & Conditions state no refunds or credits for partial‑month usage in most cases.

Refer to Viu’s official terms for precise contractual obligations at Viu Terms & Conditions.

Customer experiences

Positive feedback

• Users praise the variety of Asian content, subtitle availability and a usable free tier.
• Some reviewers note helpful customer service in unrelated Viu‑Viu casino contexts; these are not Singapore‑specific.

Negative feedback

• Common complaints: confusion over cancellation channel, app crashes, long load times, ads and playback issues.
• Users report premium access issues with Singtel bundles and region/VPN-related content restrictions.

Fraud warnings and tips

There are reports of scam attempts impersonating Viu; Viu will not call requesting payment collection. Be cautious with unsolicited messages.

Community discussion and reviews summarise these experiences; see public forums for examples.

Documentation checklist

What to gather before you cancel

• Subscription receipt or order confirmation showing purchase date and channel.
• Account email and username used for the Viu account or the platform account (Apple ID/Google account).
• Payment method details (last 4 digits), and any partner billing reference if via Singtel or SAFRA.

Evidence for refunds or disputes

• Screenshots of the subscription page, billing history and any error messages.
• Time‑stamped proof that no paid content was watched if claiming a 12‑hour refund.

Common mistakes

Cancelling in the wrong place

Many subscribers cancel in the Viu app but forget to cancel on Apple or Google if billed through those stores.

Always verify which party is charging you before relying on a single cancellation step.

Expecting automatic refunds

Assuming you will get a pro‑rata refund for unused days is a frequent error; Viu’s policy generally does not provide such refunds.

If you need a refund, act quickly - Viu’s window is very short (12 hours) and conditional on no viewing.

Using VPNs and region changes

Switching VPN regions can affect access and membership carry‑over; premium membership may not transfer across regions.

Verify region settings and platform billing locale before making changes that could impact your subscription.

Comparative recap

Quick channel comparison

Key takeaway

Cancel where you were billed. Refunds are rare and time‑limited; retain receipts and act quickly if you believe you qualify.

After cancelling

Verify cancellation

• Check your Viu account or app for confirmation and the subscription end date.
• Confirm no future charge appears on your bank or card statement after the billing cycle ends.

Useful links

• Viu Terms & Conditions: Viu T&C
• Cancellation guidance summary: Postclic cancellation guide
• Check provider bundle details (example Singtel FAQ): M1 Viu FAQ

If you need help

Contact Viu support via the app or account help centre and provide your receipt and account details.

If the subscription was billed via Apple, Google or a telco partner, contact that platform for billing disputes.

Address

Registered office

PCCW Vuclip (Singapore) Pte. Ltd.

Mailing address

5 Temasek Boulevard #11-07 Suntec Tower Five Singapore 038985