Cancellation Max: Easy Method

What is Max

Service overview

Max is a subscription streaming service offering movies, TV series and exclusive content from HBO, Warner Bros. and related studios. It operates in Singapore via WarnerMedia Direct Asia Pacific / HBO Singapore.

Billing and access

Subscriptions may be billed directly by Max (WarnerMedia Direct Asia Pacific / HBO Singapore) or through third-party platforms such as Apple, Google Play, Samsung, or a TV/internet/mobile provider.

How to cancel Max

Cancel via App Store (Apple)

• Open your iOS device and go to your profile.
• Select Subscriptions, choose Max and tap Cancel Subscription.
• Note: Cancellation is handled by Apple; Max cannot cancel Apple-billed subscriptions for you.

Cancel via Google Play

• Open the Play Store app and tap your profile.
• Go to Payments & subscriptions → Subscriptions, select Max and Cancel subscription.
• Note: Google manages billing and cancellations for Play-billed subscriptions.

Cancel via Samsung

• Visit samsungcheckout.com and sign in to view Purchase History.
• Go to Subscriptions, find Max and choose Unsubscribe.
• Note: Samsung’s platform handles the cancellation and any refunds.

Cancel via Web (direct with Max)

• Sign in at max.com/subscription and select "Cancel Your Subscription".
• This applies when billed directly through WarnerMedia Direct Asia Pacific (HBO Singapore).

Cancel via TV / Internet / Mobile provider

• Cancel using that provider’s website or by contacting their customer support.
• Your subscription is managed by the provider, not by Max directly in many cases.

What happens when you cancel

Access after cancellation

If you cancel before the current billing period ends, you typically retain access until the end of that paid period. Access end dates depend on how you were billed.

Auto-renew and account data

Cancelling stops future auto-renewals but does not necessarily delete your account or viewing data. You may need to sign in and request account deletion separately if desired.

Will I get a refund?

Refunds for third-party billing

• Apple App Store: refund requests must go through Apple's refund system; Max does not process Apple refunds.
• Google Play: refund requests handled through Google Play's refund process; Max cannot issue these refunds.
• Samsung: contact Samsung support directly for any refund requests under Samsung's policy.

Refunds for direct web billing

For subscriptions billed directly by WarnerMedia Direct Asia Pacific (HBO Singapore), Max generally follows a no-refund policy unless required by law.

Exceptions or partial refunds may be possible in specific cases, but these depend on the billing channel and applicable law.

Max plans and pricing

Available plans

Prices below are shown in Singapore dollars and inclusive of GST. Use these figures to check your billed amount and select the correct cancellation path.

Pricing table

Your consumer rights in Singapore

General protections

Singapore’s Consumer Protection (Fair Trading) Act protects consumers against unfair practices such as misrepresentation or failure to deliver promised services.

How it applies to Max

Max’s published policy states there is no standard 14‑day cooling-off refund and a general no-refund position for direct web billing unless required by law.

If you believe you were misled or not provided the service paid for, you may have legal options, but remedies depend on the specific facts and channel of sale.

For Max's published refund stance, see the official help article: Max help: Refunds & cancellations.

Customer experiences

Common complaints

• Trustpilot reviews for Max International report many 1‑star complaints, including unexpected ads and streaming issues. See example feedback: Trustpilot - max.com.
• Reddit threads note difficulties obtaining refunds when billed via Apple or Google Play and customers being bounced between Max and the billing provider.

Reported positives and context

Some users keep Max for its content library and quality streams when the service works as expected.

Refund and cancellation outcomes vary strongly by billing channel; user reports suggest persistence and contacting the correct billing provider improves chances of resolution.

Related user discussions: Reddit thread 1, Reddit thread 2.

Documentation checklist

What to collect before cancelling

• Account email and username used to sign in to Max.
• Proof of payment: receipt, card statement entry, or billing confirmation.
• Subscription details: plan name, renewal date and billing channel (Apple, Google, Samsung, direct, or provider).

What to have when contacting support

• Order ID or transaction reference if available.
• Screenshots of billing entries or error messages if relevant.
• Dates and steps you have already tried to cancel.

Common mistakes

Cancelling through the wrong channel

Many users try to cancel via the Max website when their subscription is billed through Apple, Google Play or a provider. This does not stop future charges; you must cancel with the actual billing platform.

Not keeping proof of cancellation

Failing to save confirmation or receipts can make disputes harder. Always save the cancellation confirmation or screenshot the cancellation flow from the billing platform.

Assuming an automatic refund

Assuming you will automatically receive a refund after cancelling is risky. Refunds depend on the billing channel and policy; always check the provider’s refund rules before cancelling.

Comparative recap

At-a-glance comparison

After cancelling

Check access and confirmations

Save any cancellation confirmation and check your account to confirm the subscription end date. Keep proof if you need to dispute further charges.

Useful links and next steps

• Official Max refunds & cancellation help: Max help article.
• Community feedback and common issues: Trustpilot - max.com.
• User discussions on refunds and cancellations: Reddit discussion, Reddit thread on yearly auto‑renewal.
• Additional cancellation guidance from a third‑party guide: Postclic - How to cancel Max.

Address

Local office

WarnerMedia Direct Asia Pacific / HBO Singapore local address (for reference):

2 Shenton Way, #18-01, SGX Centre I, Singapore 068804

Notes about contacting offices

Contacting the local office address does not replace the need to cancel via the correct billing channel. Use official help pages or your billing provider for cancellations and refund requests.