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Cancellation service #1 in Singapore
NHL TV (also referenced as NHL LIVE / GameCenter LIVE historically) is a subscription streaming service that offers live and on‑demand access to NHL games, highlights and related programming.
The service is used internationally and can be accessed via the NHL app (iOS/Android) and via NHL.com for web playback, subject to regional blackouts and platform rules.
Content availability depends on broadcasting rights and may vary by country; some games can be blacked out in certain regions or on certain devices.
Access routes include in‑app purchases (Apple App Store / Google Play) and direct subscriptions through NHL.com / GameCenter LIVE accounts.
If you bought NHL via an iPhone or iPad in Singapore, Apple manages that subscription. NHL cannot cancel App Store subscriptions for you.
Android in‑app purchases are handled by Google Play, so cancellation must be done in your Google account.
For subscriptions purchased directly on NHL.com (GameCenter LIVE), cancel inside your NHL account or contact NHL support.
Cancellation generally stops future renewals but does not cut current access immediately. You typically keep access until the end of the paid billing period.
No automatic pro‑rata access reduction usually occurs; your service continues until expiry of the paid cycle.
Auto‑renewal is turned off at cancellation; billing stops at the next renewal date once cancellation has been processed.
Your account, viewing history and settings often remain active unless you request account deletion separately.
NHL’s terms include a five‑day cancellation right: you may cancel within 5 days of the initial subscription or an auto‑renewal and receive a full refund of the subscription price.
After the billing period has started, NHL generally does not provide partial or pro‑rata refunds.
If you purchased via Apple or Google, refunds must be requested through those platforms and are handled under their policies.
The table below lists legacy in‑app prices found in the Singapore App Store and other historical packages from verified data.
These appear to be legacy Rogers‑branded packages and may not reflect current NHL.tv offers in 2025/26.
| Plan | Price | Period | Features |
|---|---|---|---|
| Rogers NHL Live (in‑app purchase, legacy) | S$79.98 | Unknown / possibly season-based | Legacy Rogers package |
| Rogers NHL Live (higher tiers) | S$99.98, S$129.98, S$149.98 | Unknown | Increasing access tiers |
| NHL LIVE™ Half‑season pass | S$99.98 | Half‑season | Partial‑season access |
| Rogers 2017‑18 Annual | S$149.98 | Annual | Legacy annual access |
| Rogers Stanley Cup Playoffs Pass | S$99.98 | Playoffs‑specific | Access to playoffs content |
Standard 14‑day cooling‑off rights for distance sales are often forfeited once digital streaming access begins.
NHL’s terms do not offer a 14‑day refund policy; they state a 5‑day refund window for initial subscriptions or renewals, except where local laws require otherwise.
If Singapore law provides remedies for defective or significantly deficient digital services, you may retain rights to repair, replacement or refund beyond the vendor’s stated policy.
For firm advice on statutory protections in Singapore, consider contacting a local consumer protection authority or legal adviser.
Some international users report successful streaming of every game, including playoffs, and are satisfied when the service functions as expected.
Positive comments typically praise content breadth and ability to follow out‑of‑market games.
Many reviews note problems such as streaming failures, login issues, unexpected auto‑renewals, billing disputes and poor customer support.
Trustpilot records lower scores and multiple user complaints; issues include denied refunds, buffering, blackout zones and slow responses from support.
See user review aggregates for details: NHL reviews on Trustpilot.
Example: you bought the subscription through Apple but attempt to cancel on NHL.com. That will not stop Apple from auto‑renewing the subscription.
Always cancel using the same platform that billed you (App Store, Google Play, or NHL website).
Example: waiting beyond the 5‑day refund window to request a refund after an auto‑renewal. NHL’s terms limit refunds to that early window in many cases.
Also, expecting pro‑rata refunds after partial use is a common error; NHL generally does not pro‑rate.
The table below summarizes where to cancel and how refunds are typically handled per platform.
Use this as a quick reference before taking action.
| Platform | Period | Where to cancel | Refundability |
|---|---|---|---|
| Apple App Store (iOS) | Varies | App Store → Subscriptions in your Apple ID | Refunds via Apple policy; NHL cannot process |
| Google Play (Android) | Varies | Google Play → Subscriptions in your Google account | Refunds via Google Play policy |
| Website (NHL.com / GameCenter LIVE) | Varies | NHL.com → My Account or email [email protected] | 5‑day full refund window; otherwise generally no pro‑rata refunds |
After you cancel, look for a cancellation confirmation email and verify the end date for your access period.
Check bank or card statements in the next cycle to confirm that auto‑renewal fees have stopped.
If you need a step guide to cancel, refer to the third‑party walkthrough here: Postclic cancel NHL guide.
For the NHL app listing (info and app support) see the App Store page: NHL on Apple App Store (Singapore).
For user feedback and common complaints, see user reviews: Trustpilot: nhl.com.
Commonly referenced corporate/postal addresses for correspondence include Medienallee 26, 85774 Unterföhring, Germany.
An alternative address used in some contexts is 1185 Avenue of the Americas, New York, New York 10036, United States.
For direct account support email [email protected] and include the documentation checklist items to speed processing.
If your purchase was via Apple or Google, contact their support channels for refunds or subscription management.
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Written by Eugene Chong
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.