Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel TENCENT
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Tencent service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tencent: Easy Method
What is Tencent
Overview
Tencent is a multinational technology company that provides consumer and enterprise services such as streaming (Tencent Video/WeTV), cloud computing, and communication tools.
Services relevant in Singapore
In Singapore, Tencent offerings include WeTV subscriptions and Tencent Cloud services used by businesses and consumers.
How Tencent is delivered
Tencent services are delivered via platform stores (App Store, Google Play), direct web consoles, and regional web portals for cloud and meeting services.
How to cancel Tencent
Cancel via App Store / Google Play
- Open your Apple App Store or Google Play account settings.
- Find the Tencent app subscription (e.g., WeTV) and select Cancel Subscription.
- Confirm cancellation in the store - subscriptions purchased through stores cannot be cancelled directly through Tencent.
Cancel via Tencent web platforms
- If you purchased directly from Tencent (web or console), submit a cancellation request according to Tencent Cloud procedures.
- For guidance on direct-service cancellation and region-specific terms, consult Tencent’s Singapore service agreement: Tencent Meeting - Singapore service agreement.
- For cloud-specific cancellation steps and required notifications see the Tencent Cloud consumer terms: Tencent Cloud - Consumer cancellation and refund policy.
Step-by-step practical tips
- Check where you paid (App Store / Google Play or Tencent website) before starting.
- Gather order ID, account email, and payment receipt to speed up processing.
- Follow the store’s cancellation flow for store purchases; use Tencent Cloud docs for direct purchases.
What happens when you cancel
Access and renewals
After cancellation, access typically continues until the end of the current paid period for subscriptions bought through stores.
For prepaid direct purchases, access may end depending on the product’s terms and refund outcome.
Data and account status
User data and account settings usually remain unless you request account deletion. Data retention varies by product.
For cloud resources, terminating services may delete stored data and resources; confirm the specific product documentation before cancelling.
Licences and entitlements
Cancellation stops future billing but does not retroactively change past usage or entitlements already consumed.
Some licences or SDK bindings are non-refundable after activation; check product-specific rules before cancelling.
Will I get a refund?
General refund principle
Refund eligibility depends on purchase channel, product, and region-specific terms. Store purchases follow Apple/Google refund rules.
Direct purchases may qualify for prorated refunds or specific short-period refunds per product policies.
Key product exceptions and conditions
- Consumer right to cancel within 14 days may apply in covered jurisdictions; notify Tencent via the prescribed channel for a refund claim. See: Tencent Cloud cancellation and refund.
- Lighthouse instances and cloud disks: prorated refunds are calculated as Payment − (used duration / total duration × original price). See: Lighthouse and disk refund rules.
- EdgeOne prepaid plans: self-service refund within 5 days under strict low-usage thresholds; otherwise no refund. See: EdgeOne refund policy.
- Chat resource plans: unconditional refund within 5 days if unused; no refund if used or after the period. See: Chat plan refund details.
- Prepaid clusters: refunds based on remaining value; postpaid cannot be refunded. See: Cluster refund rules.
- Effect SDKs and materials: typically non-refundable after binding; observe trial periods. See: Effect SDK trial and refund notes.
Timing and processing
Refunds are processed according to the product terms and usually returned to the original payment method.
Allow time for review and bank processing; Tencent documentation lists typical procedures per product.
Tencent plans and pricing
Available consumer plans
The table below lists selected WeTV and Tencent Cloud pricing items sourced from local marketplace and product documentation.
Pricing table
| Plan | Price (SGD) | (Period) | Features |
|---|---|---|---|
| WeTV VIP 1 Month | S$4.25 | Monthly (monthly) | Access to WeTV VIP streaming content |
| WeTV VIP 3 Month | S$10.24 | Quarterly (3 months) | Access to WeTV VIP streaming content |
| WeTV VIP 12 Month | S$34.06 | Annual (annual) | Access to WeTV VIP streaming content |
| Tencent Cloud Media Processing (FHD transcoding) | ≈ S$0.03 per minute | Pay-as-you-go | FHD transcoding of video (1080p) |
| Tencent Cloud Streaming to Specified Address (bandwidth) | ≈ S$10.86 per Mbps per month | Monthly (monthly) | Peak bandwidth streaming usage |
Pricing notes
WeTV prices were sourced from a local top-up marketplace and are indicative as of February 2026.
Tencent Cloud official pricing is typically in USD; local SGD equivalents are approximate and may vary with exchange rates.
Your consumer rights in Singapore
Local consumer protection overview
Singapore consumer protection law does not automatically mirror EEA rules, but users still have rights under contract and payment card chargeback schemes.
If you bought via app stores, refunds are subject to Apple/Google policies and Singapore banking rules for disputes.
What to do if you have a dispute
- Gather purchase receipts, account details, and correspondence with Tencent or the store.
- Contact Tencent support via the product documentation channels; reference relevant Tencent Cloud cancellation docs: Consumer cancellation and refunds.
- If unresolved, consider contacting your payment provider to request a chargeback or dispute under local banking rules.
EEA-style 14-day rule (where applicable)
For consumers covered by EEA consumer terms, Tencent permits cancellation within 14 days of service commencement with refunds proportionate to usage, provided you notify Tencent appropriately.
Refer to Tencent Cloud documentation for the specific notification process and calculation method.
Customer experiences
Positive feedback
Some users report that Tencent’s enterprise and business tools are feature-rich, competitively priced, and straightforward to use for cloud and meeting needs.
Enterprise-grade services are often praised for scalability and integration options.
Negative feedback
Public reviews note areas of concern such as customer support responsiveness, account recovery issues, and billing or subscription access problems.
Review summaries and sentiment analyses highlight recurring themes around support, privacy concerns, and product stability.
Where to read more
- General platform reviews and sentiment summaries are available in third-party overviews (see aggregated review platforms).
- For official terms and service scope in Singapore consult the Tencent Meeting service agreement: Singapore service agreement.
Documentation checklist
Before cancelling
- Order ID or subscription receipt (store or Tencent invoice).
- Account email/ID used for the purchase.
- Payment method details (card, PayPal, or store account).
When submitting a request
- Clear statement of the cancellation request and desired outcome (refund, termination only).
- Relevant timestamps (purchase date, renewal date, service start date).
- Any screenshots or correspondence supporting the claim.
Common mistakes
Mixing up purchase channels
Many users attempt to cancel via Tencent when the subscription was bought through the App Store or Google Play.
Always verify the original purchase channel; store purchases must be cancelled through the store account settings.
Missing required information
Submitting an incomplete cancellation request (no order ID or wrong account) delays processing and refunds.
Provide receipts and exact account identifiers to avoid delays.
Assuming all products are refundable
Not all products are refundable (e.g., bound SDKs, used chat resources, postpaid services). Check product-specific refund rules before cancelling.
Use the linked product documentation to confirm exceptions and trial periods.
Comparative recap
Quick side-by-side
The table below compares selected consumer and cloud offerings to help decide next steps for cancellation or refund requests.
Comparison table
| Service | Price (SGD) | (Period) | Refund notes |
|---|---|---|---|
| WeTV VIP 1 Month | S$4.25 | Monthly (monthly) | Cancel via App Store/Google Play; refunds follow store policy. |
| WeTV VIP 12 Month | S$34.06 | Annual (annual) | Annual prepay; check seller/top-up source for refund rules. |
| Tencent Cloud FHD transcoding | ≈ S$0.03 per minute | Pay-as-you-go | Billing is usage-based; refunds are product-specific and prorated where applicable. |
| Tencent Cloud bandwidth (streaming) | ≈ S$10.86 per Mbps per month | Monthly (monthly) | Monthly billing; cancel or resize resources to stop charges; refunds depend on plan type. |
After cancelling
Follow-up actions
Keep confirmation emails or cancellation IDs as proof of termination and for any refund follow-ups.
If a refund is expected, monitor your original payment method and allow time for processing.
Useful official links
- Tencent Meeting - Singapore service agreement: https://meeting.tencent.com/en/service-agreement-singapore.html
- Tencent Cloud - Consumer cancellation and refund policy: https://www.tencentcloud.com/document/product/1085/49878
- Product-specific refund guides (examples):
Lighthouse and cloud disk refunds
EdgeOne refund rules
Chat resource refund policy
Address
Primary Singapore contact
79 Robinson Road #07‑01, Singapore 068897
Notes on corporate offices
For corporate or account-level inquiries, verify the correct Tencent business unit and use the official documentation links above to find the appropriate support channel.