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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Tvb service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Tvb: Easy Method
What is Tvb
Service overview
TVB Anywhere (TVBAnywhere+) is a subscription streaming service offering TVB dramas, variety shows and movies, primarily in Cantonese. It is available on mobile apps, web and selected smart TV platforms.
Where it is used in Singapore
Singapore users subscribe via the TVB website, in-app purchases (Apple/Google) or regional resellers. Availability of live channel features may vary by platform and reseller.
How to cancel Tvb
Cancel via iOS / App Store (Apple)
- Open your Apple ID subscription settings on your iPhone/iPad or via the App Store on macOS.
- Find TVBAnywhere+ under Subscriptions and choose Cancel Subscription at least 24 hours before the next billing period.
- Note: Uninstalling the TVB app does NOT stop billing; you must cancel the subscription in your Apple ID settings.
- Reference: TVBAnywhere on the App Store.
Cancel via Android / Google Play
- Open the Google Play Store app → Menu → Subscriptions.
- Select the TVBAnywhere+ subscription and tap Cancel at least 24 hours before renewal.
- Note: Uninstalling the app does NOT stop billing; cancellation must be done in Google Play.
Cancel via TVB website (web account)
- Log into your TVBAnywhere+ account on the official site and go to Account Settings or Subscriptions.
- Cancel at least 72 hours before the next billing date to allow processing.
- Uninstalling an app or clearing a device does not cancel web subscriptions.
- Reference: TVB payment T&C.
Formal written cancellation
- For formal proof, send registered mail or courier with account details to TVBI’s postal address (see Address section).
- This provides documentary evidence but does not change TVB’s refund policy on unused periods.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access until the end of the current paid billing period.
No automatic early termination of access is expected unless TVB states otherwise in confirmation.
Renewal and billing
Cancellation prevents automatic renewal at the next billing cycle. Timing requirements differ by platform: 24 hours for app stores, 72 hours for web.
Data and account retention
TVB may retain account and billing records per its terms of service. Check the TVB Terms of Service for specifics on data handling.
Reference: TVB Terms of Service.
Will I get a refund?
TVBAnywhere+ refund policy
TVBAnywhere+ generally does not provide refunds or credits for unused portions if you cancel mid-period.
The provider’s terms explicitly state no refunds or credits for remaining subscription periods unless the company discontinues the paid service.
Exceptions and app store refunds
- Exceptions: refunds may be issued if TVB permanently discontinues a paid service (historic examples exist for other regions).
- App stores: Apple App Store and Google Play may consider refund requests case-by-case under their own refund policies; TVB’s terms do not guarantee these refunds.
- Reference: Cancellation notes and examples.
Tvb plans and pricing
Available plans (in-app / web)
The following are common in-app or website subscription options and typical Singapore pricing as listed by TVB or resellers.
Pricing table
| Plan | Period | Price | Features |
|---|---|---|---|
| Premium SVOD (VOD Zone) | Monthly | S$7.98 | Full access to video-on-demand (VOD) library, no contract, cancel anytime |
| Live TV (Channel Zone) | Monthly | S$7.98 | Live TV channels access (when available), in-app purchase |
| VOD Zone & Channel Zone bundle | Monthly | S$18.48 | Combined access to both VOD and Live TV (Channel Zone) via in-app purchase |
| Annual Premium Service (via Swosh listing) | Yearly | S$71.76 | Yearly subscription for full VOD Zone access, in-app subscription |
Note: Availability of plans and channels may vary by platform or reseller (e.g., StarHub, Swosh).
References: Swosh listing, StarHub info.
Your consumer rights in Singapore
Cooling-off and digital content
In Singapore, digital streaming subscriptions are typically governed by the seller’s contract rather than a statutory 14-day cooling-off right for physical goods.
If digital content has already been accessed or delivered, statutory rights to cancel may be limited.
What to do if you have a dispute
- First, contact TVB customer support and provide account and transaction details.
- If unresolved, consider filing a complaint with local consumer protection channels or seeking advice from consumer organisations in Singapore.
- Keep copies of all correspondence and payment records for any dispute resolution process.
Customer experiences
Positive assessments
- TVB’s main website is generally assessed as legitimate and secure, with a valid SSL certificate and established domain.
- Users value access to TVB’s library of dramas and archive content when the service works as expected.
Common negative feedback
- Many users report app instability: freezing, crashing and poor playback quality even in HD.
- Frequent complaints include excessive advertisements, buffering during ads, privacy concerns, and inconsistent access to content.
- Community reports: see user discussions noting poor streaming experience and technical issues.
References: Site check, Reddit discussion.
Documentation checklist
What to prepare before cancelling
- Account email and username used for TVBAnywhere+.
- Proof of payment (receipt, App Store/Google Play order ID, bank statement showing the charge).
- Subscription start date and next billing date.
Documents for disputes or formal notices
- Copies of cancellation confirmation (screenshots or emails).
- Registered mail or courier proof if sending a written cancellation to TVBI.
- Any communication with TVB support including timestamps and reference numbers.
Common mistakes
Assuming uninstall cancels subscription
Many users uninstall the app and mistakenly assume the subscription is cancelled. This does not stop billing.
Always cancel subscriptions via the platform that billed you (Apple ID, Google Play, or TVB web account).
Missing platform-specific timing
Another common error is missing the required lead time: 24 hours for App Stores and 72 hours for web cancellations.
Missing the cutoff often results in being charged for the next period despite attempting to cancel.
Comparative recap
Quick feature comparison
| Plan | Period | Price | Best for |
|---|---|---|---|
| Premium SVOD (VOD Zone) | Monthly | S$7.98 | On-demand drama and movie library access |
| Live TV (Channel Zone) | Monthly | S$7.98 | Live channel viewing when available |
| VOD Zone & Channel Zone bundle | Monthly | S$18.48 | Users who want both VOD and live channels |
| Annual Premium Service (via Swosh listing) | Yearly | S$71.76 | Cost-conscious users preferring a yearly commitment |
Notes on choice
Choose based on whether you need live channels, on-demand libraries, or a lower per-month cost via an annual plan with resellers.
Check platform availability (App Store, Google Play, web, or reseller) before purchasing.
After cancelling
Confirmation and follow-up
- Save any cancellation confirmation emails or screenshots showing subscription status as cancelled.
- Verify that auto-renew is turned off in your App Store, Google Play or TVB account.
Helpful links and next steps
- TVB payment terms and cancellation details: TVB payment T&C.
- TVB Terms of Service: TVB Terms of Service.
- App Store listing for reference on App-based subscriptions: TVBAnywhere on the App Store.
- Reseller information (example): Swosh service plans.
Address
Formal cancellation postal address
Send registered mail or courier with account details if you require formal proof of written notice.
TVB corporate address
9th Floor, Main Block, TVB City, 77 Chun Choi Street, Tseung Kwan O Industrial Estate, Tseung Kwan O, Kowloon, Hong Kong.