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Cancellation Viaplay: Easy Method
What is Viaplay
Service overview
Viaplay is a subscription streaming service offering movies, TV series and live sports content. It operates in several Nordic and European markets and provides on‑demand and live streaming options.
Availability note
Viaplay is not officially launched for Singapore in local currency and storefronts; users in Singapore may access the service using foreign accounts or payment methods. Local availability and billing may vary.
How to cancel Viaplay
Cancel directly on Viaplay (recommended when possible)
- Log in to your Viaplay account via viaplay.is (use your account credentials).
- Go to "My Account" (Reikningurinn minn) and select "Manage subscription" (Stjórna pakka).
- Click the cancellation button and confirm the cancellation on screen.
- Wait for an email confirmation - keep that email as proof of cancellation.
Cancel via third‑party app stores
- Apple App Store (iOS): Open Settings → tap your name → Subscriptions → select Viaplay → Cancel. This cannot be done via the Viaplay website.
- Google Play (Android): Use Google Play subscription management on your device or via your Google account to cancel. This cannot be done via the Viaplay website.
What happens when you cancel
Access after cancellation
When you cancel, you retain access to Viaplay for the remainder of the paid billing period. Streaming continues until that period ends.
Renewals and account data
Cancelling stops future automatic renewals but does not delete your account. Viaplay retains account data after cancellation according to its policies.
Will I get a refund?
General refund position
Viaplay does not publish a general 14‑day cooling‑off or refund policy for subscriptions. Refunds for unused time are generally not granted.
Exceptions and practical notes
- Cancelling stops future charges; you typically do not receive prorated refunds for the current billing period.
- Refunds may be possible in exceptional cases such as clear misrepresentation, breach of contract, or as required by applicable law - these are evaluated case by case.
Viaplay plans and pricing
Overview of listed plans
Below are the plan names and list prices taken from the verified information (Icelandic króna prices).
Notes on currency and availability
Prices shown are in ISK and approximate conversions to SGD may vary. Viaplay is not officially available in Singapore; billing and currency conversion may differ for users accessing foreign accounts.
| Plan | Price | Period | Features |
|---|---|---|---|
| Viaplay (Movies & Series) | 799 ISK (~S$7.35) | Monthly | Movies & Series |
| Viaplay Total (Movies, Series & Sports) | 3999 ISK (~S$36.80) | Monthly | Movies, Series & Sports |
Your consumer rights in Singapore
General legal position
In Singapore, consumer protection for digital subscriptions is limited where the provider clearly states a 'no refund' policy in terms and conditions. Courts and regulators typically respect clear contractual terms.
When you may have recourse
- If there is clear misrepresentation or breach of contract, you may have grounds for a refund or other remedies.
- If you believe you were charged in error or fraudulently, contact your payment provider (bank/card issuer) to dispute the charge in parallel with contacting Viaplay.
Customer experiences
Common complaints reported
- Users report excessive advertising during live sports and frequent interruptions during events.
- Reports of buffering, poor streaming quality, and difficulty watching live sports were common in reviews.
- Complaints include unwanted or continued charges after cancelling and difficulty contacting customer service.
Balance and context
Feedback varies by region and event; some users have satisfactory experiences with on‑demand content while live sports issues appear frequently in complaints.
Use official help channels first when resolving billing or technical problems to create a record of your complaint.
Documentation checklist
Before you cancel
- Have your Viaplay account email and password ready.
- Note the last paid billing date and subscription type.
After you cancel
- Save the cancellation email confirmation as proof.
- Keep screenshots of account status or subscription pages showing cancellation.
- If you dispute a charge, keep bank statements and correspondence with Viaplay or app stores.
Common mistakes
Assuming cancellation via website works for app store subscriptions
Many users try to cancel on the Viaplay website while their subscription is billed through Apple or Google. App‑store subscriptions must be cancelled through the respective store.
Not saving confirmation and not checking payment method
Failing to keep the cancellation confirmation can make disputes harder to resolve. Also remove or check stored payment methods in the app store if you want to prevent future charges completely.
Comparative recap
Quick comparison of cancellation routes
The table below summarizes where to cancel and key outcomes for each route.
How to choose
Cancel through the same channel you used to subscribe: Viaplay website for direct subscriptions, Apple for iOS, Google Play for Android.
| Item | Viaplay (web) | Apple App Store | Google Play |
|---|---|---|---|
| How to cancel | Via account settings on viaplay.is | Via Apple ID Subscriptions in iOS Settings | Via Google Play Subscriptions in Play Store or account |
| Refunds | No general prorated refunds; stops future renewals | Managed by Apple billing policies; typically no prorated refund | Managed by Google billing policies; typically no prorated refund |
| Access after cancellation | Access remains until period end | Access remains until period end | Access remains until period end |
After cancelling
Confirm and monitor
Keep the cancellation confirmation email and monitor your bank or card for any further charges. If you see unexpected charges, contact your payment provider.
Helpful official links
Address
Corporate correspondence
Primary corporate office listed for Viaplay Group is: ViaPlay Group AB, Ringvägen 52, 118 67 Stockholm, Sweden.
Support channels
For subscription or billing help use the Viaplay help pages and the app‑store support that handled your payment. Keep written records of any contact attempts.
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Viaplay subscription directly, log in to your account at viaplay.is, go to 'My Account', select 'Manage subscription', click the cancellation button, and confirm. Keep the email confirmation as proof.
Yes, you can cancel your Viaplay subscription through the Apple App Store. Open Settings, tap your name, go to Subscriptions, select Viaplay, and then tap Cancel. Ensure you keep proof of cancellation.
After you cancel your Viaplay subscription, you will retain access until the end of your current billing period, allowing you to continue streaming until that time.
Generally, Viaplay does not offer prorated refunds for unused time after cancellation. You will not receive a refund, but you can stop future charges.
Yes, while Viaplay typically does not provide refunds, exceptions may occur in cases of clear misrepresentation or breach of contract. These are evaluated on a case-by-case basis.