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Cancel VIKI
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Viki service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Viki: Easy Method
What is Viki
Service overview
Viki is a streaming service focused on Asian dramas, movies and TV shows with crowd‑sourced subtitles and community translation features.
Who uses it in Singapore
Singapore viewers use Viki for licensed Asian content, both free and premium Viki Pass tiers, on phones, web browsers and connected devices.
How to cancel Viki
Cancel on the web (Viki.com)
- Log in at Viki.com and go to Profile → Account Settings.
- Open the Subscription tab, choose "Cancel plan" and confirm.
- Access typically continues until the end of your current billing period.
Cancel on mobile and streaming devices
- Google Play (Android): In the Viki app go to Me → Settings → Viki Pass → Manage Subscriptions → Cancel, or cancel via your Google Play Subscriptions page. Uninstalling the app does not cancel billing.
- Apple (iOS / Apple TV): In the Viki app go to Me → Settings → Viki Pass → Manage Subscriptions → Cancel, or cancel through your Apple ID subscriptions (or Apple TV Users & Accounts → Subscriptions → Cancel).
- Roku: On your Roku device go to Home → Viki channel → Options → Manage Subscription → Cancel, or cancel via Viki.com if applicable.
What happens when you cancel
Access after cancellation
When you cancel a paid plan, you generally retain access until the end of the current billing period.
After that date your account reverts to the free tier unless you re‑subscribe.
Billing and renewal
Canceling stops future automatic renewals; it does not usually trigger a prorated refund for the remaining period.
Make sure to confirm cancellation in the same store you subscribed with (web, Google Play, Apple, Roku).
Will I get a refund?
Viki’s general policy
- Viki generally does not grant refunds after charges are processed, including accidental purchases, forgotten cancellations, or unused subscriptions.
- Refunds are reviewed case‑by‑case and are not guaranteed.
Platform exceptions and where to request refunds
- Apple (iOS) and Roku subscriptions: Viki cannot process refunds; request a refund from Apple or Roku through their storefronts.
- Web and Google Play subscriptions: You may submit a support request for review, but refunds remain discretionary.
Viki plans and pricing
Confirmed Singapore pricing
The only confirmed SGD price available from store listings is shown below. Prices at checkout may vary.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Viki Pass Standard | S$5.48 | monthly | Ad‑free, HD (≥720p), access to Viki library, 1 device |
Your consumer rights in Singapore
Cooling‑off and digital subscriptions
Singapore law does not provide a statutory "cooling‑off" or 14‑day automatic cancellation right for digital content subscriptions like Viki Pass.
Change‑of‑mind cancellations are therefore usually not covered by a mandatory refund right.
When to escalate a dispute
- If service is defective, mis‑described, or access is blocked, you may raise the issue with the provider and keep records.
- If unresolved, Singapore consumers can seek mediation through CASE (Consumers Association of Singapore).
Customer experiences
Positive feedback
Some users praise Viki’s large catalogue of Asian dramas and strong subtitle quality driven by community translations.
These strengths are often highlighted by fans of regional content who value subtitle availability.
Common complaints
Other users report difficulty identifying where they subscribed (App Store vs website), confusing UI, and slow customer support responses.
Complaints also include issues with VPN/proxy access blocks and limited refund options for accidental or trial charges.
Documentation checklist
What to gather before contacting support
- Account email or username tied to your Viki account.
- Proof of purchase: receipt, bank statement, or store order history showing the charge.
- Subscription source: note whether you subscribed via Viki.com, Google Play, Apple ID, or Roku.
Extra items that speed resolution
- Dates of charge and attempted cancellation, and any error messages or screenshots.
- Device type and region (e.g. Singapore) to demonstrate where you used the service.
Common mistakes
Uninstalling the app instead of cancelling
Users often uninstall the Viki app assuming it stops billing; this does not cancel subscriptions managed by Apple or Google.
Always cancel from the subscription manager for the store where you subscribed.
Not checking where you subscribed
If you subscribed through Apple, Google Play, Roku or the website, cancellation must be done through that specific store to stop billing.
Confusion about the billing source can delay cancellation and lead to unexpected charges.
Comparative recap
Cancellation methods at a glance
The table below summarises where to cancel and typical refund outcomes for each purchase channel.
Quick comparison table
| Method | How to cancel | Refund possibility | Access after cancel |
|---|---|---|---|
| Web (Viki.com) | Profile → Account Settings → Subscription → Cancel | May request refund via support; not guaranteed | Access until end of billing period |
| Google Play (Android) | Viki app Me → Settings → Viki Pass → Manage Subscriptions → Cancel or Google Play subscriptions | Request via Google Play; web support possible for review | Access until end of billing period |
| Apple (iOS / Apple TV) | Viki app Me → Settings → Viki Pass → Manage Subscriptions → Cancel or via Apple ID subscriptions | Request refund from Apple only | Access until end of billing period |
| Roku | Roku Home → Viki channel → Options → Manage Subscription → Cancel | Request refund from Roku if applicable | Access until end of billing period |
After cancelling
What to check immediately
- Confirm cancellation by checking your subscription status in the store (Apple/Google/Roku) or on Viki.com.
- Keep receipts or screenshots showing the cancellation confirmation for your records.
Helpful links
- Guide: Cancel Viki (Postclic)
- Singapore consumer advice and escalation (CASE & resources)
- Viki on the App Store (Singapore)
Address
Corporate address for correspondence
138 MARKET STREET, #20‑01, CAPITAGREEN, SINGAPORE 048946
Notes about contacting Viki
If you need to send formal correspondence, include your account details and copies of receipts to speed handling.
For platform‑specific refunds or subscription changes, contact the store (Apple, Google, Roku) that billed you.