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Cancel HOTSPOT SHIELD
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I hereby notify you of my decision to terminate the contract relating to the Hotspot Shield service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Hotspot Shield: Easy Method
What is Hotspot Shield
Overview
Hotspot Shield is a commercial VPN service that encrypts your internet connection and helps you access geo-restricted content. It is offered as mobile apps, desktop clients, and a web dashboard with premium subscription tiers.
Primary features
Common features include fast connection speeds, a Kill Switch on supported apps, and live chat/email support for account and technical issues. Feature availability can vary by platform.
How to cancel Hotspot Shield
Google Play (Android)
To cancel subscriptions billed through Google Play, follow these steps in the Play Store app.
- Open Google Play app
- Tap profile icon at top right
- Tap Payments & Subscriptions → Subscriptions
- Select Hotspot Shield subscription
- Tap Cancel subscription
App Store (iOS / Apple)
Apple subscriptions must be cancelled through your Apple ID settings; Hotspot Shield support cannot cancel Apple-billed subscriptions for you.
- Open Settings
- Tap your Apple ID / name
- Tap Subscriptions
- Select Hotspot Shield
- Tap Cancel Subscription
Hotspot Shield Website (Web Dashboard)
If you purchased directly from Hotspot Shield, cancel via the web dashboard or contact support to request help and refunds where applicable.
- Sign in to your account at account.hotspotshield.com
- Go to Account Info or Membership section
- Click Cancel to turn off auto‑renewal
- Optionally, contact support (live chat or email) for further assistance or refund request
Important cancellation notes
Uninstalling the app does not cancel the subscription; you must cancel through the store or web account used for billing.
For Apple-billed subscriptions, Hotspot Shield support cannot cancel; use Apple ID settings or Apple support instead.
What happens when you cancel
Access after cancellation
After cancelling auto‑renewal, you typically retain access to Premium features until the end of your paid billing period. Cancellation turns off future charges but does not always remove current access immediately.
Billing and renewal
Cancellation prevents future automatic renewals. If you cancel mid‑period you usually keep access until the expiry date for that billing term.
Account and data
Subscription cancellation does not necessarily delete your account or associated data. You may need to contact support if you want account removal or data erasure.
Will I get a refund?
Refund policies (summary)
Hotspot Shield states a 45‑day money‑back guarantee for many purchases, but refunds are governed by the purchase channel and the company’s Terms of Service.
- App Store (iOS): 45‑day risk‑free money‑back guarantee for eligible enrollments via the App Store.
- Web purchases: 45‑day money‑back guarantee generally applies; refunds are at Hotspot Shield’s discretion and require a support request.
- Terms of Service: All amounts are non‑refundable except at Hotspot Shield’s sole discretion; pro‑rated refunds may be granted if Hotspot Shield terminates service mid‑subscription.
How to request a refund
Request refunds via the support options associated with your purchase channel: Apple for App Store purchases, Google for Play purchases, or Hotspot Shield support for direct web purchases.
Provide proof of purchase, dates, and the reason for refund; refunds are not automatic and must be requested within the stated windows.
Hotspot Shield plans and pricing
Pricing overview
Below are pricing entries taken from public listings and approximate web conversions. App Store prices are shown in SGD and web prices are approximate conversions from USD.
Notes on listed prices
Use the exact App Store listing in your Apple account for billing details. Web prices may vary by region and exchange rate; these entries are illustrative.
| Plan | Period | Price | Features |
|---|---|---|---|
| 1‑month Premium (App Store) | Monthly | S$19.98 | VPN Premium monthly subscription via App Store |
| 1‑year Premium (App Store) | Annual | S$149.98 | VPN Premium annual subscription via App Store |
| Hotspot Shield Premium (App Store) | Unclear | S$99.98 | Listed in App Store as Hotspot Shield Premium |
| Hotspot Shield Premium (alt months) | Monthly | S$14.98 | Alternative App Store listing entry |
| 1‑year Premium (App Store alt) | Annual | S$129.98 | Alternative App Store listing entry |
| Web‑direct Monthly (USD converted approx) | Monthly | S$18.20 (estimated) | USD US$12.99/month converted at ~1 USD ≈ 1.4 SGD |
| Web‑direct Annual (USD converted approx) | Annual | S$11.19/month equivalent (S$134.28 annually) | USD US$7.99/month equivalent at ~1.4 SGD |
| Web‑direct 3‑year (USD converted approx) | 3‑Year | S$4.19/month equivalent (S$150.84 total) | USD US$2.99/month equivalent at ~1.4 SGD |
Your consumer rights in Singapore
Cooling‑off and statutory rights
In Singapore, consumers may have a 14‑day cooling‑off period under the Consumer Protection (Fair Trading) Act for some online purchases, but application to auto‑renewing digital subscriptions can vary.
Company guarantees vs Terms of Service
Hotspot Shield’s 45‑day money‑back guarantee can provide broader protection than the statutory cooling‑off window, but the company’s Terms of Service state refunds are discretionary.
For App Store purchases, Apple’s refund processes and timelines may apply instead of or in addition to the provider’s stated guarantees.
Customer experiences
Positive feedback
Users commonly praise fast connection speeds and the Kill Switch feature. Many report reliable service and responsive support via live chat or email.
Negative feedback
Frequent complaints include removal of Linux and router support without notice, billing problems (including recurring charges), and inconsistent support responses.
Other issues reported include difficulty uninstalling software, buggy chatbot behavior, and privacy concerns related to jurisdiction and logging.
Documentation checklist
What to gather before contacting support
- Account email used to purchase or subscribe
- Receipt or order ID from App Store, Google Play, or Hotspot Shield
- Subscription start and renewal dates
- Platform used for purchase (App Store, Google Play, or website)
Additional helpful items
- Screenshots of billing charges or subscription pages
- Confirmation of cancellation attempts (screenshots or emails)
- Device details and app version if reporting technical problems
Common mistakes
Uninstalling without cancelling
Many users mistakenly uninstall the Hotspot Shield app thinking the subscription is cancelled. Uninstalling does not stop store‑billed renewals.
Contacting the wrong support channel
Users sometimes contact Hotspot Shield support to cancel Apple‑billed subscriptions; Apple requires cancellation via your Apple ID or Apple Support.
Also, failing to keep receipts or not requesting refunds within the stated windows can reduce chances of a successful refund.
Comparative recap
Quick comparison of cancellation routes
The table below compares cancellation method, refund window, and typical price by billing channel to help you choose the right route.
How to read this table
“Refund window” reflects the common 45‑day money‑back guarantee where applicable; platform rules (Apple/Google) can override it.
| Platform | Cancellation method | Refund window | Typical price (SGD) | Period |
|---|---|---|---|---|
| Google Play (Android) | Cancel in Google Play → Subscriptions | Varies by Google and vendor; request via Google Play | Approximately S$14.98 - S$19.98 (App Store listings vary) | Monthly |
| App Store (iOS) | Cancel via Settings → Subscriptions (Apple ID) | 45‑day guarantee may apply for App Store enrollments | S$19.98 monthly / S$129.98 - S$149.98 annually | Monthly / Annual |
| Web (Hotspot Shield) | Sign in to account.hotspotshield.com → Account Info → Cancel | 45‑day money‑back guarantee; refunds discretionary per ToS | S$18.20 (est. monthly) or S$134.28 annually (est.) | Monthly / Annual / 3‑Year |
After cancelling
Next steps
After you cancel, keep your cancellation confirmation and watch your bank or store statements for future charges. Retain receipts and screenshots for any refund requests.
Useful links and support
Hotspot Shield Terms of Service (legal and contact details): Terms of Service.
Step‑by‑step cancellation and refund guidance: vpnmentor cancellation guide.
App Store listing (for App Store subscription management): Hotspot Shield on the App Store (SG).
Address
Primary address
AnchorFree Inc., 450 National Avenue, Mountain View, CA 94043‑2238, United States.
Legal notices and contact
Use the Terms of Service link above for official contact addresses and notice instructions as the primary route for legal correspondence.