Postclic premium unlimited: promotional offer at $1.36 for 48h, then $73.99 per month without commitment
Cancellation service #1 in Singapore
Cancellation Ivacy: Easy Method
What is Ivacy
Service summary
Ivacy is a subscription VPN service that encrypts internet traffic and masks IP addresses to improve privacy and access geo-restricted content.
The service offers multiple device support and a range of server locations under subscription plans billed upfront for set terms.
How it is delivered
Ivacy is available as mobile and desktop apps and through platform stores (App Store, Google Play) or direct web purchases.
Subscription management depends on where you purchased the plan (Apple, Google, or directly from Ivacy).
How to cancel Ivacy
Cancel via App Store (iOS)
- Open Settings on your iPhone/iPad.
- Tap your name → Subscriptions → Ivacy and choose Cancel Subscription.
- Note: You cannot cancel an App Store subscription from inside the Ivacy app; Apple handles renewals and refunds.
Cancel via Google Play (Android)
- Open Google Play Store → Payments & Subscriptions → Subscriptions → Ivacy.
- Select Cancel Subscription to stop future renewals.
- Uninstalling the app does not cancel the subscription; you must cancel in Google Play.
Cancel direct (web) purchases
- Email [email protected] (or open a support chat) with your account email and order/transaction ID.
- Include the date of purchase and a short reason for cancellation to stop auto-renewal.
- Save your confirmation emails and any support replies for your records.
Where to find official guidance
- General step-by-step cancellation guidance is available in third-party write-ups: Postclic - how to cancel Ivacy.
- For platform refunds, refer to Apple or Google Play refund processes as applicable.
What happens when you cancel
Access after cancellation
Cancelling a subscription stops auto-renewal but does not necessarily remove immediate access for the period already paid.
If you cancel before the next billing date you typically retain service until the end of the paid period.
Account and data
Ivacy will normally keep your account data per its policies; cancelling does not always delete account details automatically.
Request data deletion separately via support if you want records removed or anonymised.
Platform-specific effects
App Store and Google Play cancellations are handled by the platform; Ivacy cannot process those refunds directly.
For direct purchases, emailing [email protected] is required to stop renewals and request refunds where eligible.
Will I get a refund?
Standard refund windows
- 30-day money-back guarantee for new subscriptions of yearly or longer duration if requested within 30 days.
- Monthly subscriptions qualify for a 7-day money-back guarantee.
Important exceptions and conditions
- One-month accounts (monthly) have only a 7-day guarantee; one-time trials and special-purpose accounts are non-refundable.
- Refunds are not available for payments made via cryptocurrency, BitPay, Perfect Money, CoinPayments, or Paymentwall.
Timing and processing
Refunds are processed quickly (within 48 hours), but card refunds can take up to about 40 days to appear on your statement.
Make refund requests within the stated guarantee periods and ensure your account meets the conditions (not suspended, not previously refunded).
Ivacy plans and pricing
Available plan data
Below is the verified local pricing information available for Singapore from independent reviews.
Only plans with reliable SGD figures are listed.
| Plan | Price | Period | Features |
|---|---|---|---|
| 5-year plan | S$1.29 | monthly | Full VPN service, up to 10 devices (billed as 5-year upfront) |
Notes on pricing
Other Ivacy plans are commonly listed in USD and may not have reliable localised SGD conversions in available sources.
Confirm final pricing at purchase as promotions and regional pricing can change.
Your consumer rights in Singapore
Refund guarantees apply
In Singapore, advertised money-back guarantees (30-day or 7-day) should be honoured if you meet the stated conditions.
Keep proof of purchase and timely requests to support your claim under the published guarantee periods.
Platform purchases
If you purchased via Apple App Store or Google Play, refunds and cancellations are governed by Apple or Google policies, not Ivacy’s direct terms.
Contact the respective platform for refunds when purchases were made through them.
Enforcing your rights
Use written communications (email) and keep records of all messages and transaction IDs when requesting cancellations or refunds.
If needed, consumer advice channels in Singapore can help escalate unresolved issues.
Customer experiences
Positive feedback
- Many users praise fast customer support and stable service performance in review platforms.
- Independent sites highlight good speeds, a wide server selection, and lifetime-subscription options as positives.
Negative feedback
- Some reviewers allege issues with ‘lifetime’ subscriptions being downgraded or migration complications after company changes.
- Complaints on Reddit include trial charge surprises, refund difficulties, auto-renewal problems, and app bugs.
Where reviews appear
Read balanced user feedback on review pages such as Trustpilot.
Further community discussion and complaints can be found on forums like Reddit and local reviewer pages such as VPNRanks Singapore.
Documentation checklist
Required items for cancellation
- Account email used to purchase Ivacy.
- Order or transaction ID from your receipt.
- Date of purchase and plan type (monthly, yearly, etc.).
- Short reason for cancellation (helps support process your request).
Recommended supporting items
- Screenshots of purchase confirmation or billing statements.
- Records of prior communications with support, if any.
- Method of payment details (helpful when checking refund exclusions).
Common mistakes
Assuming uninstall = cancel
Uninstalling the Ivacy app does not cancel an App Store or Google Play subscription; you must cancel in the platform’s subscription settings.
Failing to cancel on the correct platform leads to unexpected renewals and charges.
Missing the refund window
Waiting past the 7- or 30-day guarantee period for a refund request typically voids eligibility.
Always check purchase dates and submit refund requests promptly with the required documentation.
Comparative recap
Quick comparison
| Feature | Ivacy (key point) | Notes |
|---|---|---|
| Cancellation method | App Store/Google Play via platform; direct purchases via support email | Follow platform subscription settings for store purchases |
| Refund window | 30-day (yearly+), 7-day (monthly) | One-time trials and certain payment methods excluded |
| Local verified price | S$1.29/month (5-year plan) | Billed as 5-year upfront; other plans listed in USD in sources |
How to use this recap
Use the table to decide where you purchased and what refund window applies before contacting support.
Retain the required documents and act inside the guarantee period for the best chance of a refund.
After cancelling
Follow-up actions
- Save cancellation confirmations and any refund reference numbers from support.
- Check your bank or card statement for any refunded amounts within the stated timeframes.
Further reading and support
- Cancellation instructions and tips: Postclic - how to cancel Ivacy
- Community reviews and experiences: Trustpilot, Reddit discussion, VPNRanks Singapore
Address
Company postal address
PMG Pte. Ltd.
38 Beach Road #29-11 South Beach Tower, Singapore 189767
Support contact
Email for direct cancellations and refund requests: [email protected]
When emailing, include your account email, order/transaction ID, date of purchase, and reason for cancellation.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Charmaine Toh
Regulatory watch · 7 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 7 years to make sure every Postclic template is compliant and admissible in court.