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Cancellation Ivacy: Complete Guide
What is Ivacy
Service overview
Ivacy is a subscription-based VPN service that encrypts internet traffic, masks IP addresses, and helps access geo-restricted content. It is offered across apps (iOS, Android) and direct web sign-ups.
How it is sold
Ivacy subscriptions can be purchased in-app via the Apple App Store or Google Play, or directly from Ivacy's website using cards, PayPal, Stripe and other payment methods.
How to cancel Ivacy
Cancel via iPhone App Store (iOS)
- Open iPhone Settings → tap your name → Subscriptions.
- Find Ivacy in the list → tap it → choose Cancel Subscription.
- Note: Ivacy cannot cancel App Store subscriptions from within the app.
Cancel via Google Play (Android)
- Open Google Play Store → Menu → Payments & subscriptions → Subscriptions.
- Select Ivacy → Cancel subscription and confirm.
- Note: Uninstalling the app does not cancel an active Play Store subscription.
Cancel a direct web purchase
- Email [email protected] from the email address tied to your Ivacy account.
- Include your order/transaction ID, date of purchase, and reason for cancellation.
- Ivacy support will process cancellations for direct purchases.
Cancel auto-recurring payments (Stripe, PayPal, others)
- For card payments processed via Stripe, submit a support ticket or email [email protected] requesting cancellation.
- For PayPal and other methods you may also manage or change subscription status via the Member’s Area where available.
- If unsure which method was used, check your payment record or bank/PayPal statement before contacting support.
What happens when you cancel
Access after cancellation
After cancelling a subscription you typically retain access until the end of the paid billing period. Access is not cut immediately unless account terms specify otherwise.
Renewals and billing
Cancellation prevents future automatic renewals but does not retroactively remove charges already applied. Verify the effective cancellation date in your confirmation message.
Account and data
Ivacy may retain account details for service and billing records per its privacy and legal policy. Request specific data handling questions from support or consult Ivacy's legal page.
Will I get a refund?
Ivacy refund policy (direct web purchases)
Ivacy offers a money-back guarantee: a 30-day refund for new non-monthly subscriptions and a 7-day window for monthly plans.
Conditions and exceptions
- Refunds apply only if requested within the applicable window (30 days or 7 days for monthly) and the account is not suspended.
- Only one refund is allowed per user; some payment methods are excluded from refunds.
- Ivacy may refuse refunds for special accounts or other contract-specific exclusions.
Non-refundable payment methods and timing
- Payments made via Bitcoin, BitPay, Perfect Money, CoinPayments, or Paymentwall are not eligible for refunds.
- Ivacy processes refunds within about 48 hours; banks or card issuers may take up to 40 days to credit refunds to your account.
- App Store and Google Play refunds are handled by Apple and Google respectively under their own review policies.
Ivacy plans and pricing
Overview of visible App Store pricing (India)
The following are in-app purchase prices visible on the Indian Apple App Store for Ivacy (2024). Prices and offers may change; check the App Store or Ivacy directly for current pricing.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| iOS App Store - 1 Month | ₹499 | Monthly | In-app purchase via Apple; standard monthly subscription |
| iOS App Store - 6 Months | ₹2,499 | 6-Month | In-app purchase via Apple |
| iOS App Store - 12 Months (Option 1) | ₹2,499 | Annual | Discounted annual via Apple |
| iOS App Store - 12 Months (Option 2) | ₹3,349 | Annual | Alternate annual pricing via Apple |
| iOS App Store - One-Time Payment | ₹9,900 | One-Time | Lifetime or extended license via Apple in-app |
Your consumer rights in India
Legal framework
Indian consumers are protected under laws such as the Consumer Protection Act, 2019 and related rules covering unfair trade practices and defective services.
Actions you can take
- If Ivacy does not honor its stated refund or cancellation policy, you may approach the National Consumer Helpline or local consumer forum.
- Document communications and attempted resolutions before filing complaints to support your case.
Get specific legal advice
This guide is general information and not legal advice. For case-specific guidance, consult an Indian legal expert experienced in consumer law or digital services.
Customer experiences
Positive feedback
Many users praise Ivacy for helpful and prompt support, reliable performance, and value for money in routine use.
Negative feedback
Complaints in reviews and forums include issues with lifetime subscription changes, occasional unresponsiveness from support, and reports of difficulty obtaining refunds in some cases.
Takeaway
- Keep records of purchases and communications to increase chances of a smooth cancellation or refund.
- If your case is not resolved, consumer remedies in India are available as a next step.
Documentation checklist
Essential items to include when contacting support
- Account email address used to register with Ivacy.
- Order or transaction ID and date of purchase.
- Payment method (card, PayPal, App Store, Google Play, or other).
Helpful supporting items
- Screenshot of the purchase receipt or billing statement.
- Copies of any chat transcripts, ticket numbers, or confirmation emails.
- Clear statement of the refund/cancellation request and preferred resolution.
Common mistakes
Uninstalling the app instead of cancelling
Many users believe uninstalling the Ivacy app cancels the subscription. This does not stop recurring charges for App Store or Play Store subscriptions.
Contacting support from a different email
If you email support from an address not tied to the Ivacy account, processing may be delayed. Always use the account email when requesting cancellation or refund.
Missing the refund window
Submitting refund requests after the 30-day (or 7-day monthly) window may make you ineligible. Track purchase dates and act promptly.
Comparative recap
Comparison purpose
This table summarizes how cancellations and refunds are handled by different purchase channels for clarity when deciding where to buy Ivacy.
Quick reference table
| Purchase channel | How to cancel | Who handles refunds | Typical refund window |
|---|---|---|---|
| Apple App Store (iOS) | Cancel via iPhone Settings → Subscriptions | Apple handles refunds | Subject to Apple's review policies |
| Google Play Store (Android) | Cancel via Google Play → Subscriptions | Google handles refunds | Subject to Google's review policies |
| Direct web purchase (Ivacy website) | Email [email protected] or use Member’s Area | Ivacy handles refunds (except excluded methods) | 30 days for most plans; 7 days for monthly |
After cancelling
Follow-up steps
- Keep confirmation emails or ticket numbers as proof of cancellation.
- Monitor your bank or card statement for any unexpected charges for one or two billing cycles.
Useful official links
Address
Ivacy corporate address (listed)
PMG Pte. Ltd., 38 Beach Road #29-11, South Beach Tower, Singapore 189767.
Notes about regional support
There is no specific Indian postal address publicly listed for cancellations; support is primarily via email, live chat, or support tickets.
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Written by Pari Menon
Regulatory watch · 4 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 4 years to make sure every Postclic template is compliant and admissible in court.