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Cancel NOVAVPN
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Novavpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Novavpn: Simple Process
What is Novavpn
Overview
NovaVPN is a subscription-based VPN service that encrypts internet traffic, masks IP addresses, and provides access to geo-restricted content.
Key capabilities
The service advertises features such as a kill switch, Double VPN, private DNS, P2P support and access to streaming services while supporting multiple simultaneous connections.
How to cancel Novavpn
Cancel via NovaVPN website (direct/subscription managed by NovaVPN)
- Log into your NovaVPN account on the NovaVPN website.
- Open the account management or subscription panel and locate recurring billing or auto-renew settings.
- Disable auto-renewal or select the cancel subscription option to stop future charges.
- If you cannot cancel in the account panel, contact NovaVPN Support and request cancellation of auto-billing.
Cancel subscriptions bought through app stores
- If you purchased via Apple App Store (iTunes), manage or cancel the subscription in your Apple ID subscriptions; NovaVPN cannot cancel App Store purchases for you.
- If you purchased via Google Play, cancel the subscription in Google Play > Payments & subscriptions; NovaVPN cannot cancel Google Play purchases for you.
- For store refunds or platform-specific issues, contact Apple or Google support per their policies.
What happens when you cancel
Access and service period
After cancellation, you generally keep access until the end of the paid period already billed.
Auto-renewal will be stopped so no further recurring charges occur after the current term ends.
Data and account handling
NovaVPN states a minimal data retention and a no-logs orientation in its privacy materials, but account records and transactional data needed for billing or support may be kept per their policies.
If an account is terminated for Terms of Service violations, NovaVPN notes no refund will be considered.
Will I get a refund?
Standard refund policy
- NovaVPN offers refunds only if claimed within 7 days from the date of purchase.
- Requests made after 7 days are not covered under NovaVPN’s stated refund window.
Platform-specific and method exceptions
- Purchases via Apple App Store are governed by Apple’s refund policies; NovaVPN cannot grant refunds for App Store purchases - contact Apple support instead.
- Purchases via Google Play are subject to Google Play’s refund rules; NovaVPN delegates those refunds to Google’s system.
- If payment was made in Bitcoin, an approved refund will be issued in Bitcoin for the equivalent USD amount, regardless of exchange rate fluctuations.
- Payments made using prepaid cards or gift cards are not refundable.
- No refund will be provided for accounts deleted due to Terms of Service violations.
Novavpn plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Medium (1 month) | US$6.99 (≈ S$9 - 10 based on current exchange) | Monthly | Standard access to all servers |
| Heavy (6 months) | US$4.83/month (US$28.99 billed every 6 months) | 6‑monthly | Discounted longer-term rate |
| Super Heavy (1 year) | US$3.75/month (US$44.99 billed annually) | Annual | Lowest per-month cost |
Currency and local pricing
NovaVPN lists prices in USD; no explicit SGD prices were found in the provided sources.
Your bank or app store will perform currency conversion if billing in SGD applies to your account.
Your consumer rights in Singapore
Cooling-off and statutory rights
Singapore’s consumer rules do not automatically provide a 14-day cooling-off right for digital services unless a vendor specifies it.
NovaVPN’s vendor-defined refund window is 7 days; this is shorter than a 14-day period and is what they offer.
Platform purchases
- If you purchased through Apple App Store or Google Play, your refund rights are controlled by Apple or Google respectively.
- For direct purchases, rely on NovaVPN’s stated 7-day policy and supporting documentation when requesting a refund.
Customer experiences
Positive reports
- Privacy-oriented design and a stated no-logs approach with minimal data collection are highlighted positively.
- Users and reviews note feature coverage such as kill switch, Double VPN, private DNS, P2P support, and streaming access.
Negative reports
- The refund window is short (7 days), which some users find restrictive compared with other providers.
- Support is reported as limited to ticketing with minimal documentation and no live chat or phone support in some reviews.
- Some reviewers note limited transparency about the company’s exact location or corporate structure.
Documentation checklist
Before you contact support or request a refund
- Account email and username used to register NovaVPN.
- Order ID, transaction ID, or receipt showing purchase date.
- Payment method used (credit card, Bitcoin, app store, etc.).
- Exact date of purchase to confirm eligibility within 7 days.
Additional supporting items
- Screenshots of the subscription and billing statements.
- Clear statement of the requested action (cancel subscription, refund) and reasons if required.
- Any correspondence or ticket numbers previously exchanged with support.
Common mistakes
Not cancelling in the right place
Many users try to cancel directly with NovaVPN when the subscription was purchased via Apple or Google, but those must be cancelled through the respective store accounts.
Missing the refund window
Waiting more than 7 days to request a refund is a frequent error and usually makes the purchase ineligible for NovaVPN’s stated refund.
Expecting refunds for non-refundable payments
Assuming prepaid cards or gift card payments can be refunded is a common mistake; NovaVPN’s policy excludes those payment types from refunds.
Comparative recap
Quick comparison table
| Feature | NovaVPN | Notes |
|---|---|---|
| Cancellation route | Website account panel; Apple/Google via their stores | NovaVPN handles direct web subscriptions; app-store purchases are delegated |
| Refund window | 7 days | Shorter than many competitors; platform purchases follow store rules |
| Support | Ticket-based (limited) | No public live chat or phone support reported |
| Privacy stance | No-logs orientation | Minimal data collection and anonymized analytics per privacy policy |
How to use this recap
Use the table above to quickly check cancellation and refund expectations before you act.
Confirm your purchase channel (direct, Apple, Google) to follow the correct cancellation path.
After cancelling
Confirm cancellation and keep records
- Save confirmation emails, cancellation screenshots, and any support ticket IDs.
- Monitor your bank or card statement to ensure no further recurring charges occur.
Further reading and support
- NovaVPN privacy information: NovaVPN Privacy Policy
- Independent review details: vpnMentor NovaVPN Review
Address
Registered address availability
The sources provided do not disclose a clear, public company street address for NovaVPN.
How to obtain an address
If you require a formal company address for legal or billing reasons, request it directly from NovaVPN support and keep a written record of the response.