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Cancel PUREVPN
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Purevpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Purevpn: Easy Method
What is Purevpn
Overview
PureVPN is a subscription VPN service that encrypts internet traffic and masks your IP address to improve privacy and bypass geo-restrictions.
It is offered as apps for desktop and mobile and as a web-managed subscription with different tiers and features.
Main features
Common features include encrypted tunnels, multiple server locations, and platform apps for Windows, macOS, Android and iOS.
Depending on the plan, PureVPN may offer advanced options such as split tunneling, kill switch, and dedicated IPs.
How to cancel Purevpn
Cancel if purchased via Apple App Store (iOS)
- Open your iPhone or iPad Settings → tap your name → Subscriptions.
- Find PureVPN in the list and Cancel Subscription. PureVPN cannot cancel App Store subscriptions for you.
Cancel if purchased via Google Play Store (Android)
- Open the Google Play Store → Menu → Payments & subscriptions → Subscriptions.
- Select PureVPN and Cancel. PureVPN cannot cancel Play Store subscriptions for you.
Cancel if purchased via PureVPN website (web)
- Log in to the PureVPN Member Area and use the subscription/cancellation controls.
- Or contact PureVPN support via live chat or email to help@purevpn.com to request cancellation.
- If the cancel button is not visible, you must explicitly request cancellation by email or live chat.
Support contact
Use live chat on PureVPN's site or email help@purevpn.com for web-purchase cancellations and account help.
Keep chat transcripts or email replies as proof of your cancellation request.
What happens when you cancel
Service access after cancellation
Cancelling a subscription stops auto-renewal but does not cut your access immediately.
You keep full service until the end of the current billing period after cancellation.
Account and data
Your account typically remains active and can be reactivated if you sign in again or resubscribe.
Retained account data and deletion procedures depend on PureVPN's policies; contact support for account removal requests.
Will I get a refund?
Website purchases (credit card / PayPal)
- PureVPN offers a voluntary 31-day, no-questions-asked money-back guarantee for new website subscriptions (credit card or PayPal).
- Renewals are excluded from the 31-day guarantee.
- Request a refund within 31 days via live chat or email to help@purevpn.com.
- PureVPN usually processes refunds quickly (often within ~24 hours); banks or payment processors may take up to ~30 days to post the money.
App Store, Google Play and trials
- Purchases made through the Apple App Store or Google Play are marked non‑refundable at checkout and are not covered by PureVPN’s 31-day policy.
- Refunds for App Store or Play Store purchases must be requested from Apple or Google, not PureVPN.
- Trial-based offers that convert to paid plans are treated as non‑refundable; cancel before the trial ends to avoid charges.
For PureVPN's disclaimer on refunds and app-store purchases, see the official notice: PureVPN Disclaimer.
Purevpn plans and pricing
Available in Singapore App Store
The following in-app prices are from the Singapore App Store (early 2026) and reflect common in-app purchase tiers.
Check your App Store for the exact price shown during checkout.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month Subscription (in-app) | S$17.98 | Monthly | VPN access (standard features via app) |
| 6 Months Subscription (in-app) | S$43.98 | 6 Months | VPN access (standard features via app) |
| 12 Months Subscription (in-app) | S$59.98 | Annual | VPN access (standard features via app) |
| PureMAX 1 Year Subscription (in-app) | S$129.98 | Annual | Premium tier (PureMAX features) |
Pricing notes
These prices were sourced from the Singapore App Store and may change; regional taxes or App Store fees can affect the final checkout amount.
Website pricing and promotions may differ from in-app prices and can offer separate billing and refund rules.
Your consumer rights in Singapore
Auto-renewal and transparency
Under Singapore consumer protection principles, auto‑renewals should include clear notice and easy cancellation options.
Several user reports suggest some providers may not always meet transparency expectations; always check renewal terms before subscribing.
Dispute steps and evidence
- Keep receipts, renewal emails and cancellation confirmations as evidence.
- If you face an unauthorized charge, contact your bank or card issuer to dispute the payment after raising the issue with PureVPN.
- For App Store or Play Store purchases, use Apple or Google refund/dispute channels where applicable.
Customer experiences
Positive feedback
Many users praise PureVPN's 24/7 live chat support and note improvements to privacy policy and features over time.
Some reviews highlight advanced features and third-party audits as positives.
Common complaints
Frequent complaints reported by users include billing disputes, refund difficulties, unstable connections and app feature gaps on certain platforms.
Users also report issues with unexpected auto-renewals and the need to keep clear cancellation records to resolve disputes.
Documentation checklist
Essential documents to save
- Subscription confirmation email or receipt (order ID and date).
- Screenshots of subscription status and billing page.
- Chat transcripts or email replies when you request cancellation or refund.
- Bank or card statements showing the charge and any refund transactions.
Optional supporting items
- Screenshot of trial start date and trial terms if applicable.
- Copy of PureVPN account profile showing active/expired status.
- Any promotional or checkout screenshots that reference refund or trial promises.
Common mistakes
Not cancelling in the right place
Purchases made through Apple or Google must be cancelled through those stores; contacting PureVPN will not stop store-managed renewals.
Users who try to cancel only via the app or email without touching the App/Play subscription settings risk continued billing.
Missing deadlines and confirmations
Not cancelling before a trial or the 31-day window can forfeit refund eligibility for website purchases and will result in charges.
Failing to save cancellation confirmations or chat logs makes disputes harder to resolve; always keep proof.
Comparative recap
Quick summary by purchase channel
The table below summarizes how cancellation and refunds differ between website purchases and in-app purchases.
Key differences
| Purchase channel | How to cancel | Refund path | Refund eligibility |
|---|---|---|---|
| Website (purevpn.com) | Member Area or contact help@purevpn.com / live chat | Request refund via live chat or email to help@purevpn.com | New subscriptions: 31-day money-back guarantee (renewals excluded) |
| Apple App Store (iOS) | Cancel via device Settings → Subscriptions | Request refund from Apple via App Store support | Marked non‑refundable by PureVPN; Apple may handle refunds |
| Google Play Store (Android) | Cancel via Google Play → Payments & subscriptions → Subscriptions | Request refund from Google via Play Store support | Marked non‑refundable by PureVPN; Google may handle refunds |
After cancelling
What to expect
Expect your service to continue until the end of the paid period; auto-renewal will be disabled after cancellation.
Monitor your bank or card statements for any unexpected charges and keep cancellation proof on file.
Helpful official links
- PureVPN refund/disclaimer page: PureVPN Disclaimer
- Step-by-step cancellation guide (third-party overview): How to cancel PureVPN (Postclic)
Address
Official mailing address
Intershore Chambers, P.O Box 4342, Road Town, Tortola, British Virgin Islands.
Notes about contacting
PureVPN does not list a Singapore postal address for cancellations; use the Member Area, live chat or help@purevpn.com for support.
Keep written confirmation of any cancellation or refund agreement in case you need to escalate the matter with your payment provider.