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Cancel SAFERSURF
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Safersurf service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Safersurf: Easy Method
What is Safersurf
Service overview
SaferSurf (also written Safe Surfer in some materials) is a VPN/security service intended to encrypt internet traffic and help protect privacy and access geo-restricted content. The product is offered through different channels: a web dashboard and mobile app stores.
Product distinctions
There are two similarly named offerings referenced in public sources: Safe Surfer (with a helpdesk support article) and SaferSurf.com (a separate website/service). Cancellation and support processes differ between them.
How to cancel Safersurf
Cancel via Safe Surfer dashboard (web)
- Log in to your Safe Surfer account on the web dashboard.
- Click the subscription status at the top right and press "Cancel".
- Submit a cancellation reason when prompted; the subscription stays active until the end of the current billing cycle and will not renew. (Updated 03/09/2025)
- Official guidance: Safe Surfer cancellation help.
Cancel via app stores and SaferSurf.com
- If you subscribed through the Apple App Store or Google Play, you must cancel through those platforms; cancellation cannot be completed on the Safe Surfer website.
- If your account is on SaferSurf.com (a separate entity), cancellation must be done by submitting your name and email (or transaction number) via their cancellation form on their site.
- SaferSurf account deletion info: SaferSurf account/delete page.
What happens when you cancel
Access and service period
When you cancel via the Safe Surfer dashboard your subscription typically remains active until the end of the current billing cycle. You retain access for the paid period but the subscription will not auto-renew.
Account data and renewals
Canceling stops future renewals but does not necessarily delete account data. For account deletion on SaferSurf.com you must use their form; follow their process if you want data removed.
Will I get a refund?
Safe Surfer refund position
No explicit refund policy for Safe Surfer was found in available guidance; cancellation generally prevents renewal rather than producing refunds. Expect refunds to be uncommon unless otherwise stated by the seller.
SaferSurf and general exceptions
User reports indicate SaferSurf.com has denied refunds after a trial that converted to paid service, with complaints about automatic billing after a 14-day trial. Refunds in that context have reportedly been refused.
General note: similar services sometimes offer refunds within a short window (for example, 14 days) in some jurisdictions, or refunds may be handled by Apple/Google where purchases were made through app stores.
Safersurf plans and pricing
Where to check current pricing
Pricing and plan details can change. Always check the official product pages or app store listings for the most up-to-date plan and price information.
Do not rely on third-party estimates
This guide does not invent or guess prices. For plan details, use the official product pages linked in this guide or your app store purchase screen.
Your consumer rights in Singapore
Local consumer protection overview
Singapore’s Consumer Protection (Fair Trading) Act protects consumers from unfair practices. If a service is misleading or deceptive, consumers may have recourse under local law.
Practical steps for disputes
If you believe billing was misleading or unfair, collect documentation and contact the seller first. If unresolved, you may escalate to local consumer channels or seek advice under Singapore consumer protection rules.
Customer experiences
Positive reports
Some users reported that the service quality was very good despite naming confusion between similarly named providers.
Negative reports
Reported issues include automatic billing after a trial without clear cancellation confirmation, denied refund requests, and poor support responsiveness. These complaints appear in user reports and review summaries.
Documentation checklist
What to prepare before cancelling
- Account email and username used for the subscription.
- Transaction number or proof of payment (receipts, bank statements).
- Screenshots of subscription status, trial start/end dates, and any billing emails.
Supporting items for disputes
- Dates of sign-up and attempted cancellation.
- Platform of purchase (web dashboard, Apple App Store, Google Play, SaferSurf.com).
- Any correspondence with customer support (emails, ticket numbers).
Common mistakes
Assuming all services share the same cancellation process
Many users try to cancel on the website even when they subscribed through Apple or Google. If you purchased via an app store you must cancel through that store.
Missing or incomplete documentation
Failing to save receipts, transaction numbers, or screenshots reduces your ability to request refunds or dispute charges. Always keep clear evidence of trial periods and billing.
Comparative recap
Quick side-by-side
| Item | Cancellation method | Refund likelihood | Period |
|---|---|---|---|
| Safe Surfer (web dashboard) | Log in → click subscription status (top right) → Cancel → submit reason. See helpdesk link. | Unlikely; cancellation stops renewal (no explicit refund policy found). | Varies (monthly / annual) |
| Apple App Store / Google Play | Cancel directly in Apple or Google account subscription settings; cannot cancel on the website. | Refunds handled by Apple/Google per their policies; contact the store for requests. | Varies (monthly / annual) |
| SaferSurf.com (separate site) | Submit name and email or transaction number via the site’s cancellation form. | User reports indicate refunds may be denied after trial; outcomes vary. | Varies (monthly / annual) |
After cancelling
Verify cancellation
After you cancel, check for a confirmation message or email and retain it. If you do not receive confirmation, follow up with support and keep records of attempts.
Useful links and next steps
Use the official cancellation and account pages when available. For Safe Surfer dashboard cancellations consult the official help article: Safe Surfer cancellation help.
For SaferSurf.com account deletion or cancellation, use their form: SaferSurf account/delete page.
Address
Company address (imprint)
PentumLab GmbH, Nordplatz 2, 04105 Leipzig, Germany.
Notes about contacting the company
The imprint address is listed by the provider and can be used for formal correspondence. Use official support pages first for cancellations and account issues.