Cancellation Strongvpn: Easy Method

What is Strongvpn

Service overview

StrongVPN is a subscription VPN service that encrypts internet traffic to protect privacy and help access geo-restricted content.

It offers desktop, mobile and router support and multiple subscription tiers with different billing periods and features.

Where it is sold

Subscriptions are sold directly via StrongVPN's website and through app stores (Apple App Store, Google Play).

Payment, refund and cancellation rules differ depending on the purchase channel.

How to cancel Strongvpn

Cancel via web (Customer Area)

• Login to your Customer Area on StrongVPN's website.
• Go to VPN accounts, open the Cancel Request Form and choose the package to cancel.
• Select the option "I don't want to protect my privacy", pick a reason, then click "I still want to cancel".
• The cancellation takes effect at the end of the current paid period.

Cancel via app stores

• Apple (iTunes/App Store): You must cancel subscriptions through Apple's subscription management; StrongVPN cannot cancel App Store subscriptions for you.
• Google Play: StrongVPN documentation does not specify a direct method; users are generally required to cancel through Google Play subscriptions.
• If you paid in-app, expect to follow the store's refund and cancellation process rather than StrongVPN's web form.

What happens when you cancel

Access after cancellation

When you cancel, your subscription remains active until the end of the current paid billing period.

You retain VPN access for the remainder of that period unless otherwise stated in your purchase terms.

Renewal and billing

Automatic renewal is the default for StrongVPN subscriptions; you must explicitly cancel in the Customer Area to stop future billing.

Removing or changing a payment method does not guarantee the subscription is cancelled; complete the cancellation flow to avoid renewal.

Will I get a refund?

Web purchases (annual)

StrongVPN offers a 30-day unconditional full refund guarantee for annual plans purchased on the web, but only if the cancellation request is submitted "Now" (not "On renewal").

This refund applies only to the initial annual payment; renewals are non-refundable.

App store and other purchases

• Apple/App Store purchases: Refunds must be requested through Apple's refund process; StrongVPN cannot process these automatically.
• Google Play purchases: Refunds follow Google Play policies; users may need to request refunds via Google Play.
• Physical routers: Routers have a 90-day satisfaction refund policy; shipping costs are not refundable.

Strongvpn plans and pricing

Pricing summary

Official pricing is listed in USD on StrongVPN's site; SGD equivalents below are approximate conversions and may vary by store or taxes.

Only the web purchase annual plan carries the standard 30-day refund guarantee.

Your consumer rights in Singapore

General protections

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) guards against unfair contract terms and misleading practices.

Unenforceable or unfair clauses - such as restrictive arbitration or one-sided refund exclusions - may be challenged under local law.

How it applies to StrongVPN

• StrongVPN's 30-day refund guarantee applies specifically to annual web purchases; monthly and in-app purchases are excluded.
• App store purchases follow Apple/Google policies, which may not provide the same rights as web purchases.
• StrongVPN notifies customers of upcoming renewals (invoice 7 days prior); consumers should use that notice to cancel if desired.

Customer experiences

Positive feedback

Many users praise StrongVPN for reliable performance and responsive customer support in cases of technical issues.

Reviews highlight zero-logging claims, strong leak protection and generally fast speeds for many users.

Negative feedback

Some users report connection drops during peak times, instability in apps and difficulty streaming on certain services.

Reddit threads and other reviews note frustration when attempting refunds for monthly or in-app purchases, where policies differ.

Documentation checklist

What to collect before requesting refund

• Order number or subscription ID from your StrongVPN account or confirmation email.
• Payment receipt or bank/credit card statement showing the charge.
• Account email address and screenshots of the subscription status or cancellation attempt.

Additional items that help

• Invoice or renewal notice (StrongVPN sends an invoice 7 days before renewal).
• Any correspondence with customer support or app store refund requests.
• Device/app store purchase records if the purchase was made through Apple or Google.

Common mistakes

Not cancelling in the correct place

A common error is cancelling a payment method or deleting a card instead of cancelling the subscription in the Customer Area or app store.

That can lead to unexpected renewals because the service may still be active on StrongVPN's side.

Missing refund windows or using the wrong channel

Requesting a refund outside the 30-day window for annual web purchases or asking StrongVPN to refund an App Store/Google Play charge often fails.

Always check whether the purchase was made on the web or via an app store and use the correct refund channel.

Comparative recap

At-a-glance comparison

After cancelling

What to check next

Confirm cancellation in your Customer Area and retain any confirmation emails or screenshots for your records.

Monitor your bank or payment account for any unexpected renewal charges after the cancellation date.

Helpful links

• StrongVPN plans and pricing
• Third‑party guide to cancelling StrongVPN
• User reviews on Trustpilot

Address

Corporate address

1524 5th Ave, Seattle, Washington 98101, United States

Notes on correspondence

If you need formal communication or dispute resolution, include your account details and copies of receipts in your message.

For purchases made through Apple or Google, expect to use their support and refund channels in addition to contacting StrongVPN where appropriate.