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Cancel EZIDEBIT
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Ezidebit service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Ezidebit: Step-by-Step Guide
What is Ezidebit
Overview
Ezidebit is a payment service provider that facilitates direct debit and recurring payments for businesses. It acts as a payment processor to collect scheduled payments on behalf of merchants.
Role in payments
Ezidebit typically does not act as the merchant of record; it processes transactions set up by the business you contracted with. This affects how cancellations and disputes are handled.
How to cancel Ezidebit
Preliminary steps
Before contacting Ezidebit, check your contract with the company that collects payments from you (the merchant). Often the merchant must cancel the debit arrangement first.
Step-by-step cancellation
- Contact the merchant who initiated the Ezidebit debit agreement and request written confirmation that they will stop future debit instructions.
- Email Ezidebit support with your cancellation request and include identifying details (customer name, account number or invoice reference, and merchant name).
- Where available, request a written acknowledgement from both the merchant and Ezidebit confirming that future debits have been stopped.
- If you have bank access, also contact your bank to stop or block any further debit instructions from the merchant.
- Keep copies of all communications, dates and any confirmation numbers for your records.
What happens when you cancel
Access and ongoing services
Stopping Ezidebit debit instructions only prevents future payment collection; it does not automatically cancel services provided by the merchant.
Data and renewals
Ezidebit will retain transaction records and any required account data for reconciliation and compliance. Renewals of merchant subscriptions are controlled by the merchant, not Ezidebit directly.
Will I get a refund?
Ezidebit refund functionality
Refunds via Ezidebit depend on the merchant account settings. Refund functionality is only available if enabled on the Ezidebit account and may vary by risk profile and transaction volume.
Refund conditions and exceptions
- Only settled payments can be refunded through the payment system.
- Refunds must be executed by authorised accounts via API or the merchant’s back-office system.
- If refunds are withheld or not available, you must raise the issue with the merchant who initiated the transaction and request they process the refund.
Ezidebit plans and pricing
Pricing availability
No public pricing in South African rand was located for Ezidebit for 2024/2025. Available published pricing for other markets is typically in USD or AUD.
How to obtain pricing
Contact Ezidebit or a local reseller for a bespoke quote. Ask for a full breakdown of transaction fees, monthly charges, and any dishonour/default fees.
| Plan | Price | 期間 |
|---|---|---|
| Standard | Contact for pricing | - |
| Business | Contact for pricing | - |
Your consumer rights in South Africa
General rights
South African consumer protection law may provide remedies for unfair practices, errors and unauthorised charges. These rights are exercised against the merchant and, where relevant, the payment processor.
Practical steps and escalation
If you cannot resolve the matter with the merchant or Ezidebit, preserve evidence and seek advice from local consumer protection bodies or legal counsel. No specific 14-day automatic refund right was found in Ezidebit’s documentation.
Customer experiences
Positive feedback
Many customers praise Ezidebit for quick onboarding, a user-friendly interface and responsive customer support in some cases.
Negative feedback
Reported issues include difficulties stopping payments, dishonour/default fees charged without notice, withheld refunds and poor responsiveness in some disputes.
See independent reviews for more detail: Trustpilot - Ezidebit and G2 - Ezidebit reviews.
Documentation checklist
What to prepare
- Copy of the original agreement or mandate authorising debits.
- Recent bank statements showing the debits you want to stop or dispute.
- All emails or written requests sent to the merchant and Ezidebit.
- Reference numbers, invoice IDs and dates of disputed transactions.
Why each item matters
- Written mandates prove authorisation and terms of the agreement.
- Bank statements provide transactional evidence for refunds or chargebacks.
- Communication history shows attempts to resolve the issue amicably.
Common mistakes
Assuming Ezidebit can cancel the merchant contract
Many consumers assume the payment processor can cancel the underlying service. In practice, the merchant must usually cancel the service and stop future debit instructions.
Delaying bank notification
Failing to instruct your bank to block or revoke debit instructions can lead to further withdrawals while you wait for a merchant or processor to respond.
Comparative recap
Key comparison points
This table summarizes how Ezidebit typically behaves compared with expectations for payment processors.
Notes on interpretation
Use this as a quick reference; exact outcomes depend on the merchant agreement, account settings and local banking rules.
| Feature | Ezidebit | 期間 |
|---|---|---|
| Ability to cancel service | Processor requires merchant action; Ezidebit can stop debit instructions if requested and authorised. | - |
| Refund handling | Refunds available only if enabled on account and for settled payments; executed by authorised systems. | - |
| Customer support | Generally responsive for onboarding; mixed reports on dispute resolution and fee issues. | - |
After cancelling
What to monitor
After cancellation, monitor your bank account for any further debits and immediately notify your bank if an unexpected withdrawal occurs.
Further actions
- Request written confirmation of cancellation from the merchant and Ezidebit.
- If unresolved, gather documentation and consider lodging a complaint with a consumer protection authority or seeking legal advice.
- Read customer experiences for common resolution paths: Trustpilot, G2.
Address
Contact details
Ezidebit support email (use for cancellation requests): support@ezidebit.com
Phone (for assistance): 1300 763 256
Physical address
No public physical address for handling cancellations was identified. Submit cancellation instructions by email and phone, and request written confirmation.