Suscripción ilimitada Postclic: promoción a ZAR 18.05 por 48h con un primer mes obligatorio a ZAR 982.94, luego ZAR 982.94 al mes sin compromiso
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Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Fidelity.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para :
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables ;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Advertencia importante sobre las limitaciones del servicio
En aras de la transparencia y prevención, es esencial recordar las limitaciones inherentes a todo servicio de envío desmaterializado, incluso cuando está sellado con fecha y hora, rastreado y certificado. Las garantías se refieren al envío y la prueba técnica, pero nunca al comportamiento, la diligencia o las decisiones del destinatario.
Atención, Postclic no puede:
- garantizar que el destinatario reciba, abra o tome conocimiento de su e-correo.
- garantizar que el destinatario trate, acepte o ejecute su solicitud.
- garantizar la exactitud o completitud del contenido redactado por el usuario.
- garantizar la validez de una dirección errónea o no actualizada.
- impedir una contestación del destinatario sobre el alcance jurídico del correo.
Cancellation Fidelity: Easy Method
What is Fidelity
Overview
Fidelity refers here to services operating under the Fidelity name that customers may encounter in South Africa, including global Fidelity-branded financial services and local Fidelity/ADT security services.
Publicly available information shows limited South Africa - specific details for Fidelity Investments products; the only clearly documented South Africa pricing found relates to Fidelity/ADT security and safety plans.
Scope of this guide
This guide explains how to cancel services associated with the Fidelity name in South Africa, what to expect about refunds, consumer rights and documentation to prepare.
Where South Africa - specific policies are not publicly published, the guide notes legal rights and typical industry practice instead of definitive company terms.
How to cancel Fidelity
Step-by-step online or written cancellation
- Review your account or subscription terms to find any cancellation instructions or required notice periods.
- Prepare a written cancellation request including your name, account number, reason for cancellation and desired end date.
- Send the request via the channel specified in your agreement (email, secure message through the website/app, or registered post).
When to contact support and alternatives
- If you cannot find local cancellation instructions, contact customer support and request written confirmation of cancellation and the effective date.
- For corporate orders handled by Fidelity Corporate Services, note a 24-hour window may apply for pre‑registry cancellations (see terms).
What happens when you cancel
Access and service termination
Service access typically ends on the effective cancellation date specified in your agreement or confirmation from the provider.
If cancellation is processed immediately, access to online portals, apps and ongoing services will generally stop from that date.
Renewals, billing and data
Automatic renewals should stop after cancellation, but you should confirm the final billing date and any outstanding charges in writing.
Ask for confirmation about data retention, how long your account records will be kept and how to request deletion if required.
Will I get a refund?
Published policy status
There is no publicly published refund policy for Fidelity Investments specifically in South Africa identified in available sources.
For Fidelity Corporate Services, refunds are permitted only within 24 hours before submission to registry and may be subject to administrative fees.
Legal exceptions and typical outcomes
- South African consumer law (Consumer Protection Act) can provide cooling-off rights for certain financial services; applicability depends on the exact service.
- If a cooling-off period applies, you may be entitled to a refund or reversal of charges within that statutory timeframe.
- Expect administrative fees or processing restrictions for cancellations close to transaction processing dates.
Fidelity plans and pricing
Available South Africa pricing (verified)
The only verified South Africa pricing located relates to Fidelity/ADT security and personal safety services rather than an investing app.
If you need investment or brokerage pricing, contact the provider directly as no ZAR pricing for Fidelity investment apps was found for 2024/2025.
| Plan | Price | Period | Features |
|---|---|---|---|
| Fidelity ADT FindU (personal safety app) | R49.00 | Monthly | GPS monitoring, audio/video surveillance, instant alerts to monitoring centre |
| Fidelity SecureFire (for existing Fidelity ADT customers) | R35.00 | Monthly | Fire emergency response (including VAT) |
| Fidelity SecureFire (for non-Fidelity ADT customers) | R59.00 | Monthly | Fire emergency response (including VAT) |
Your consumer rights in South Africa
Statutory protections
The Consumer Protection Act gives South African consumers rights to clear cancellation terms, reasonable notice periods and cooling‑off rights for certain services.
Whether a specific Fidelity product qualifies for cooling-off depends on the product type and contract terms.
Where to escalate disputes
- If you cannot resolve a dispute, you may raise it with industry regulators such as the Financial Sector Conduct Authority (FSCA) or consumer bodies like the National Consumer Commission.
- For procedural guidance on cancelling financial services in South Africa, see an independent guide: How to cancel any financial service in South Africa.
Customer experiences
Summary of positive feedback
Some customers report excellent customer service and positive experiences with support staff on specific occasions.
Positive feedback tends to focus on helpful agents and resolution when contact is successful.
Summary of negative feedback
Public reviews show many complaints about poor customer service, payment and withdrawal problems and app instability for some Fidelity services.
Trustpilot reviews for Fidelity Investments are heavily weighted toward negative ratings; check current reviews for the latest sentiment: Fidelity on Trustpilot.
Documentation checklist
Essential documents to prepare
- Account number, full name and contact details used on the account.
- Proof of identity (ID or passport) and proof of address if required.
- Copies of the original agreement, invoices and recent statements showing charges.
Optional supporting documents
- Written correspondence with customer support (emails, chat transcripts).
- Bank statements showing debits or payments related to the service.
- Any written confirmation of cancellation from the provider.
Common mistakes
Missing or vague cancellation requests
Submitting informal or incomplete cancellation requests may delay processing or leave recurring billing active.
Always include account identifiers, a clear request to stop the service and a requested termination date.
Assuming automatic refunds or immediate reversals
Assuming you will receive an automatic refund can cause surprise; many providers require written requests and apply processing rules or fees.
Check for specific timelines like the 24-hour pre‑registry window used by Fidelity Corporate Services to avoid missed refund windows.
Comparative recap
How offerings compare
The table below compares cancellation and refund visibility between general Fidelity presence in South Africa, Fidelity Corporate Services and the verified Fidelity/ADT security plans.
| Aspect | Fidelity (South Africa) | Fidelity Corporate Services | Fidelity/ADT security plans |
|---|---|---|---|
| Cancellation policy visibility | No South Africa - specific cancellation policy publicly found | Orders cancellable within 24 hours pre‑registry (subject to admin fee) | Provider-specific; check plan terms with the security provider |
| Refund policy | No published refund policy for Fidelity Investments in SA | Refunds allowed only within 24 hours before registry submission; admin fee applies | Refunds depend on security provider terms; monthly plans listed above |
| Pricing availability | No verified ZAR pricing for investment app/service in 2024/2025 | Not subscription-focused; fees noted in corporate terms | R49, R35, R59 monthly plans verified |
After cancelling
Confirmations and follow-up
Obtain written confirmation of the cancellation, final billing date and any outstanding balance.
Keep copies of all correspondence and confirmations until all issues are resolved and refunds (if any) have posted.
Helpful links and further steps
- Guide on cancelling financial services in South Africa: codecash - How to cancel any financial service in South Africa
- Fidelity Corporate Services terms and refund/cancellation details: Fidelity Corporate Services - Terms & Conditions
- Customer sentiment and reviews reference: Fidelity on Trustpilot
Address
Pretoria (central branch)
4th Floor, Brooklyn Mall Office Towers, Middle & Fehrsen Street, Nieuw Muckleneuk, Pretoria, 0181
Notes on visiting
Confirm opening hours and whether an appointment is required before visiting a branch or office.
If you have a different local Fidelity-branded service provider (for example security/ADT), check their regional contact details instead of the address above.