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Cancel FREELANCER
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Freelancer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Freelancer: Easy Method
What is Freelancer
Overview
Freelancer is an online marketplace that connects businesses and individuals with freelance professionals across many fields. The platform offers project posting, bidding, milestone payments and optional paid memberships that add features.
Who uses it
Businesses use Freelancer to find short-term or specialised talent globally, while freelancers use it to find paid work and build profiles. Paid memberships are available for users wanting extra visibility or features.
How to cancel Freelancer
Web (Freelancer.com website)
- Log in to your account on the Freelancer website.
- Go to Settings → Membership tab.
- Click “Cancel”, provide a reason and confirm the cancellation.
- Cancellation takes effect at the end of the current billing period; you retain access until then.
- Source guidance summary: Postclic - cancel Freelancer.
Mobile (App Store / Google Play)
- If you subscribed via Apple, cancel through your Apple ID subscription settings; Freelancer cannot cancel App Store subscriptions for you.
- If you subscribed via Google Play, cancel through Google Play subscription settings; Freelancer cannot cancel Google Play subscriptions for you.
- See the platform where you purchased the subscription to manage and stop renewals.
What happens when you cancel
Access and renewal
When you cancel a paid membership on the website, access continues until the current billing period ends. Your membership will not renew after that period.
For mobile-store subscriptions, cancelling at the store level stops future renewals according to Apple/Google billing rules.
Account data and projects
Cancelling a membership does not delete your Freelancer account or project data by default. Projects, bids and message history typically remain unless you close the account separately.
Any active milestones or funds held in escrow remain subject to the platform’s payment and dispute rules.
Will I get a refund?
General refund policy
- Freelancer does not offer an automatic 14-day money-back or cooling-off right for digital subscriptions.
- Refunds are discretionary and limited to specific circumstances, mainly unused deposited funds.
- See the policy summary: Postclic - refunds and cancellation.
Exceptions and payment-method limits
- Unused account deposits may be refundable subject to time limits and verification.
- Postclic summarises typical limits: PayPal deposits refundable up to one year; credit-card deposits generally refundable within 6 - 12 months.
- Refunds are not automatic - you must contact Freelancer support with transaction details to request a refund.
Freelancer plans and pricing
Pricing overview
Freelancer publishes membership pricing in USD. Official listings are USD-based, and ZAR estimates vary with exchange rates.
Example estimates are for guidance only and may differ on billing statements or the app stores.
Example plan (estimated)
| Plan | Price | 期間 |
|---|---|---|
| Plus (example) | Approx. R179/month (estimate from USD price) | 月額 |
| Official listing | Published in USD only - contact for local pricing | 月額 |
Your consumer rights in South Africa
Cooling-off and digital services
South African consumer law can provide cooling-off rights for certain transactions, sometimes interpreted as a 7-day right for digital services in specific circumstances.
However, Freelancer’s published policy does not provide an automatic 14-day money-back guarantee for subscriptions.
Practical effect for refunds
- You are not automatically entitled to a refund simply because you cancelled a subscription.
- Refunds for unused deposits are handled case-by-case and subject to time limits and Freelancer support approval.
- Always collect transaction details and contact support promptly if you believe a refund is due.
Customer experiences
Positive feedback
Many users praise Freelancer’s support team for helpful onboarding, clear communication and an accessible marketplace experience.
Review platforms such as Trustpilot and G2 include positive comments about available job variety, secure payments and ease of setup.
See sample reviews: Trustpilot, G2.
Common complaints
Negative reports include difficulties withdrawing funds, repeated identity verification requests, unexpected fees and delays on first payments.
South African users and other reviewers have described frustration with holds, fees and support responses in some cases; see examples on Reviewopedia and other review sites.
Examples: Reviewopedia.
Documentation checklist
For cancelling memberships
- Account email and username used on Freelancer.
- Screenshot of membership settings showing current plan.
- Date of cancellation request and method (website/App Store/Google Play).
For refund requests
- Transaction ID, payment method and date of deposit.
- Proof that funds are unused (not allocated to milestones) if applicable.
- Any communication with the freelancer or Freelancer support regarding the payment.
Common mistakes
Mistakes when cancelling
Assuming cancelling on the website cancels an App Store or Google Play subscription is a frequent error. Mobile subscriptions must be cancelled through the store.
Another common mistake is expecting immediate loss of access; web cancellations typically remain active until the billing period ends.
Refund-related mistakes
Expecting an automatic refund after cancellation is often incorrect. Refunds require support approval and specific transaction documentation.
Failing to keep transaction IDs or to check whether funds were moved into milestones can delay or prevent refunds.
Comparative recap
Quick comparison
| Feature | Freelancer | Typical alternatives | 期間 |
|---|---|---|---|
| Cancellation method | Website: Settings → Membership; App subs via Apple/Google | Some competitors allow in-app or in-portal cancellation only | 月額 |
| Refunds | Discretionary; unused deposits refundable under time limits | Some platforms offer standard refund windows or trials | 月額 |
| Local pricing | Published in USD; ZAR is an estimate | Some services show local-currency pricing upfront | 月額 |
Takeaway
Freelancer is flexible for users worldwide but requires attention to where you purchased a subscription and to the documentation needed for refunds.
Check the billing source and keep records to avoid common issues around cancellations and refunds.
After cancelling
Next steps
- Verify your membership expiry date in Settings so you know how long access continues.
- Check your account balance and any funds held in milestones or escrow.
- If you want a refund for unused deposits, gather transaction details and contact support promptly.
Support & links
Policy summaries and guidance are available here: Postclic - cancel Freelancer.
For user experiences and reviews, see: Trustpilot, G2, Reviewopedia.
Address
Registered office
Privacy Officer
Level 37, Grosvenor Place, 225 George Street, Sydney, NSW 2000, Australia
How to send formal notices
Use the registered office address above for formal notices related to privacy or corporate matters.
For support requests about cancellation or refunds, submit details via Freelancer’s support channels and include the documentation checklist items listed above.