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Cancel REGUS
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Regus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Regus: Step-by-Step Guide
What is Regus
Overview
Regus is a global provider of flexible workspace solutions offering private offices, coworking space, meeting rooms and virtual office services. In South Africa it operates multiple centres across major cities with subscription-based plans.
Services in South Africa
Services include private offices, dedicated desks, hot desks, meeting rooms and virtual office packages. Contracts range from daily and month-to-month options to fixed-term agreements commonly used for lower starting rates.
How to cancel Regus
Before you cancel
Check your signed agreement for notice periods, fixed-term clauses and any early-termination fees. Identify whether you are on a month-to-month plan or a fixed 24‑month contract.
Cancellation steps
- Step 1: Contact the centre team where your agreement is registered; cancellation is often processed locally.
- Step 2: If instructed, submit a written cancellation request via the MyRegus portal and keep screenshots or confirmation emails.
- Step 3: Ask for a written acknowledgement with the final contract end date and any outstanding liabilities.
- Step 4: Return access cards/keys and confirm the handover date in writing to avoid ongoing charges.
- Step 5: Follow up on refunds or deposit returns with bank details in writing and keep a log of communications.
What happens when you cancel
Access and handover
Access to your workspace typically ends on the contract termination date or agreed handover date. Confirm return of keys, access cards and any centre property to prevent further charges.
Renewals and ongoing billing
Some users report autorenewals or continued billing despite giving notice; always get written confirmation that the account has been closed and monitor subsequent invoices.
Will I get a refund?
Observed refund practice
Public reports show refunds - especially of retainer deposits - can be delayed or require repeated requests. Some users report processing times of 45 - 60 days or longer.
Exceptions and credits
- Some published user pages indicate unused bookings may be credited rather than refunded.
- Because practices vary by centre and agreement, request written details on whether a retainer or prepaid fees will be refunded or credited.
- For a reported example of delayed refunds see this customer report: Trustpilot - East Rand Bedfordview refund report.
Regus plans and pricing
Pricing summary
The following table lists common Regus plans and starting rates observed in South Africa. Rates are "starting from" and may vary by centre and contract length.
Notes on the table
Prices below were compiled from recent South Africa listings and local property pages; confirm the final price for your specific centre and contract.
| Plan | Price | Period | Features |
|---|---|---|---|
| Private Office (general South Africa) | R1,190 per person | Monthly | Ready-to-use fully equipped private offices, based on 24‑month contract |
| Private Office (daily rate) | R40 per person | Daily | Ready-to-use private offices |
| Day Office | R350 | Daily | On-demand professional office space |
| Office Membership (5,10, or unlimited days) | R1,290 | Monthly | Flexible access to day offices, 5/10/unlimited days per month |
| Dedicated Desk | R990 per person | Monthly | Reserved permanent workspace in shared office |
| Day Coworking (Hot Desk) | R190 | Daily | On-demand hot desk access |
| Coworking Membership (Hot Desk) | R590 | Monthly | Hot desk access for 5,10 or unlimited days per month |
| Private Office (Johannesburg) | R1,290 per person | Monthly | General private office in Johannesburg locations |
| Business Address (Virtual Office component) | R390 | Monthly | Virtual business address only |
| Virtual Office | R750 | Monthly | Business address with telephone answering, virtual receptionist |
| Virtual Office Plus | R1,290 | Monthly | Virtual Office plus meeting rooms and 5 office days per month |
| Meeting Room / Interview / Training / Boardroom | R150 | Hourly | Hourly hire for meeting/interview/training/boardroom facilities |
| Pietermaritzburg Serviced Office | R1,990 per person | Monthly | Serviced private office with fixed cost covering services |
| Pietermaritzburg Dedicated Desk | R1,790 per person | Monthly | Dedicated coworking desk |
| Pietermaritzburg Virtual Office | R550 | Monthly | Virtual office (business address with mailing and reception) |
| Country Club Private Office (local listing) | R4,390 | Monthly | Private fully furnished office - starting rate |
| Country Club Coworking (local listing) | R2,590 | Monthly | Coworking space - starting rate |
| Rivonia Private Office (local listing) | R2,490 | Monthly | Private fully furnished office - starting rate |
| Rivonia Coworking (local listing) | R1,490 | Monthly | Coworking space - starting rate |
Your consumer rights in South Africa
Cooling-off and distance agreements
Cooling-off rules in South Africa commonly apply to certain distance or direct-marketing transactions, but not all service contracts automatically qualify. Office-space services are often excluded from a general 14-day refund right.
Misleading advertising and remedies
If a service materially differs from what was advertised, this may raise consumer-protection issues such as misleading advertising or failure to deliver as promised.
For a practical summary of cooling-off rules see: Legalese - cooling-off rules in South Africa.
Customer experiences
Positive reports
Some South African users praise friendly staff, clean spaces and good meeting-room experiences - for example at Sandton Nelson Mandela Square and Randburg Surrey Avenue.
See a positive Sandton review here: Trustpilot - Sandton Nelson Mandela Square.
Negative reports
Public reviews also report delayed or withheld refunds, autorenewals despite cancellation notices, and difficulties getting support through the portal.
- Customer-reported delays on refunds: Trustpilot - East Rand Bedfordview.
- Complaints about hidden cancellation paths and billing opacity: see community reports and reviews, e.g. user blog reporting no cancellation policy.
- Further negative local reviews include Centurion Southdowns and Rosebank Corner locations on review platforms.
Documentation checklist
Before you submit
- Signed contract (all pages) showing notice periods and fees.
- Recent invoices and proof of payments or deposits.
- Account details for any refund (bank account, IBAN if needed).
What to include in your cancellation
- Written cancellation request with your account number and desired end date.
- Confirmation of returned keys/access items and final inspection notes.
- Copies of any centre responses, portal confirmations and reference numbers.
Common mistakes
Assuming automatic refunds
Many customers assume a deposit or unused days are automatically refunded; reports show refunds can be credited instead or delayed significantly.
Always request written confirmation of refund method and timing, and follow up in writing if processing takes longer than stated.
Relying solely on the portal
Users report the MyRegus portal sometimes does not reflect account changes or recognises details incorrectly. Relying only on an online action without written centre confirmation can leave you liable for further charges.
Combine portal actions with direct centre contact and retain copies of all correspondence.
Comparative recap
Quick comparison
The table below compares typical experiences across cancellation, refunds and support so you can prioritise next steps.
How to use this recap
Use the practical tips to reduce risk: document everything, request written acknowledgements and escalate early if refunds are delayed.
| Feature | Typical experience | Practical tip |
|---|---|---|
| Cancellation process | Often handled at centre level; some customers routed to MyRegus portal | Contact the centre directly and obtain written acknowledgement of termination |
| Refunds | Frequently delayed 45 - 60 days in reported cases; sometimes credited rather than refunded | Provide bank details in writing, log follow-ups, escalate if not processed in 60 days |
| Billing after notice | Some reports of autorenewal or continued billing despite notices | Keep copies of notice and monitor subsequent invoices; dispute charges promptly |
| Customer service | Varies by centre - staff praised in some locations and criticised in others | Document names and dates of centre contacts; reference positive/negative reviews when escalating |
After cancelling
Follow-up timeline
Track a short timeline: request written confirmation immediately, expect possible refund processing within 45 - 60 days per some reports, and follow up at regular intervals.
Where to escalate
If you cannot resolve the issue with the centre, consider using independent complaint platforms or consumer-advice channels and keep all evidence ready.
For public reports and to compare experiences, see community reports such as ComplaintsBoard - Regus.
Address
Office address
Regus, 115 Paul Kruger Street, Pretoria, Gauteng, 0002, South Africa.
How to reach and next steps
Pretoria Central is listed as a primary site for Pretoria enquiries. You can also contact nearby centres in Johannesburg or Faerie Glen for assistance and to confirm where your contract is administered.