Cancellation Simply Business: Easy Method

What is Simply Business

Service overview

Simply Business is an online broker and platform that helps small businesses find and buy insurance policies such as public liability and professional indemnity cover.

The service matches customers with insurers and manages policy servicing, renewals and customer support through its website and apps.

Who uses it

Small business owners, contractors and sole traders commonly use Simply Business to compare quotes and buy tailored cover quickly online.

Policies purchased through Simply Business are provided by third‑party insurers under the terms of each insurer.

How to cancel Simply Business

Online cancellation (recommended where available)

• Sign into your Simply Business account on the website.
• Go to Policy details for the policy you want to end.
• Select Cancel my policy - this option is typically available if you paid by card.

Other cancellation methods

• Call the cancellation number: 844 241 1648 and request immediate cancellation; cancellation is effective upon receipt.
• Submit written notice to the insurer or Simply Business (retain proof of delivery) - cancellation is effective when received.
• If purchased via Apple App Store or Google Play, cancel directly through the App Store / Google Play subscription settings for that device.

What happens when you cancel

Policy access and cover

Cover ends on the cancellation effective date; confirm the exact end time with Simply Business or the insurer to avoid gaps or overlaps in cover.

Some claims made before the cancellation date may still be handled under the policy terms; check your policy wording for claim cut‑off details.

Renewal and data handling

Cancellation should stop automatic renewal; verify your account and confirmation to ensure renewals are disabled.

Simply Business and the insurer will retain records in line with their privacy policies; request copies of correspondence and confirmations for your records.

Will I get a refund?

Cooling‑off (first 14 days)

There is a 14‑day cooling‑off period. If you cancel within this window you will generally only be charged for cover already used (pro‑rata).

Make sure to cancel within the 14 days and keep written confirmation to support any refund request.

Refunds after cooling‑off

• Outside the 14‑day period refunds are usually proportional to unused cover, but insurers may deduct set‑up fees or cancellation charges.
• Some payments may be marked non‑refundable depending on the insurer and the product; check your policy documents for exact terms.

Simply Business plans and pricing

How pricing is shown

Pricing for Simply Business policies varies by insurer, business type, cover limits and risk factors.

If you need specific prices for South Africa, contact Simply Business or request a quote through their site or app.

Contact for pricing

Your consumer rights in South Africa

Cooling‑off and refunds

You are entitled to a 14‑day cooling‑off period with only proportional charges for the time on cover, as a standard consumer protection expectation.

Always ask for written confirmation of the cancellation date and any refund calculation.

Policy terms and app purchases

• Refunds and cancellation fees vary by insurer - check your policy documents for set‑up and cancellation charges and non‑refundability clauses.
• If you purchased through Apple App Store or Google Play, refunds and cancellation follow the app store’s policies rather than Simply Business directly.

Customer experiences

Positive feedback

Many users report that Simply Business is quick and user‑friendly, with a smooth quoting process and clear pricing.

Customers often praise friendly and helpful customer service for routine queries and purchases.

Negative feedback

Some customers report difficulties with claims, citing long delays, communication problems and unclear rejections in a minority of cases.

There are also complaints about cancellation experiences including long phone waits and problems stopping renewals - keep records to support any dispute.

For user reviews see Simply Business customer reviews: simplybusiness.com customer reviews.

Documentation checklist

Before you call or submit notice

• Policy number and policyholder name.
• Date you want cover to end and reason for cancellation.
• Payment details used for the policy (last four of card or bank reference).

Additional documents to include

• Copy of the policy schedule or certificate of insurance.
• Proof of purchase if bought via Apple App Store or Google Play (receipt screenshot).
• Written confirmation of cancellation (email or letter) and any refund calculation provided.

Common mistakes

Failing to confirm cancellation

Many people assume cancellation is complete after a phone call; always request and keep written confirmation to prove the date of termination.

Without confirmation you may be charged on renewal or face disputes over refund calculations.

Using the wrong channel

If you bought via the App Store or Google Play, cancelling through your Simply Business account will not stop the app‑store subscription - cancel in the store settings instead.

Also check whether you paid by card; the online cancel option may only appear for card payments.

Comparative recap

Quick method comparison

Key takeaway

Choose the cancellation channel that matches how you purchased the policy and always obtain written confirmation.

After cancelling

What to do immediately

• Save the cancellation confirmation and any refund calculation.
• Check your bank or card statements for the refund and for any unexpected renewals.

Useful links and further help

General cancellation guidance: Postclic cancel Simply Business guide.

Customer reviews and service experiences: Simply Business customer reviews.

Address

Complaints and correspondence

Complaints, Simply Business, 900 Pavilion Drive, Northampton, NN4 7RG.

Include your policy number and contact details in any written correspondence to speed handling.

Phone contact

Use the cancellation number for immediate requests: 844 241 1648.

Keep records of all calls, emails and delivery receipts in case you need to escalate a dispute.