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Cancel AON
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Aon service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Aon: Step-by-Step Guide
What is Aon
Overview
Aon is a global professional services firm that provides risk, retirement and health solutions. In South Africa it operates as an insurance broker and financial services provider.
Services in South Africa
Aon South Africa offers tailored insurance and risk-management solutions for individuals and businesses. They act as an intermediary between clients and underwriters.
How to cancel Aon
Options to cancel
Cancellations are handled through Aon South Africa's support channels or in writing. There is no public help article describing cancellations via App Store, Google Play, or web self‑service.
Step-by-step process
- Prepare your policy number, ID (or company registration), and reason for cancellation.
- Call Aon South Africa at 0860 100 404 to request cancellation and ask for a confirmation reference.
- Or submit a written request via Aon's contact page: Aon contact page.
- If required, send a signed written cancellation to Aon's office address (see Address section below) and request written acknowledgement.
- Request confirmation of the cancellation date and any outstanding amounts or refunds in writing.
- If you do not receive confirmation, follow up and retain copies of all communications.
What happens when you cancel
Policy coverage and renewal
Coverage typically ends on the agreed cancellation date. You should receive confirmation of the termination date and any final premium due.
If you have a renewal arranged, that renewal will be stopped once cancellation is processed and confirmed.
Data and records
Aon will retain your policy records according to regulatory and internal record‑keeping requirements. Request copies of final statements and correspondence for your records.
Keep confirmation references and written notices in case you need to dispute charges or verify the cancellation later.
Will I get a refund?
Public policy
There is no publicly available refund policy or explicit 14‑day right of cancellation published by Aon South Africa. Their online policies and terms do not list a standard refund procedure.
Refer to Aon's legal pages for terms and to discuss your specific case with support: Aon legal policies.
Possible exceptions and considerations
- Refunds, pro‑rata adjustments, or short‑term charges may depend on your specific policy wording and the underwriter's rules.
- Some refunds require cancellation before a renewal date or may incur fees; request a written explanation of any deduction.
- If you believe you are owed a refund and Aon does not resolve it, you may escalate via the FAIS Ombud or the National Financial Ombudsman (see consumer rights).
Aon plans and pricing
Summary of available pricing
Aon does not publish fixed, standard prices online because premiums are personalised by policy type, assets, location and risk profile.
The table below includes an anecdotal example and a general note to contact Aon for precise quotes.
| Plan | Price | Period | Features | Notes |
|---|---|---|---|---|
| Household contents cover (via Aon broker, underwritten by Santam) | Approximately R600.00 | Monthly | Contents cover to the value of ~R600,000 | Example anecdote; not an official rate |
| Other personal & commercial policies | Contact for pricing | Contact for pricing | Varies by risk profile and underwriting | Premiums are personalised - request a quote |
Notes on pricing
Official pricing is personalised and determined after assessment of details such as location and asset values.
Contact Aon directly for an accurate quote: Aon contact page.
Your consumer rights in South Africa
Regulation and licensing
Aon South Africa is a licensed Financial Services Provider (FSP #20555) and is subject to South African financial services regulation under the FAIS framework.
Their obligations and conduct are governed by applicable laws and the terms set out in their legal pages: Aon terms of use.
Complaints and escalation
- If you are dissatisfied, raise a formal complaint with Aon and request a reference number and expected resolution timeline.
- If unresolved, you may escalate to the FAIS Ombud or the National Financial Ombudsman (NFO) for independent review.
- Keep copies of all communications, policy documents and confirmation emails to support your complaint.
Customer experiences
Public reviews
No verified positive or negative reviews specific to Aon South Africa were found on major international review platforms in the verified sources.
Public review data for Aon South Africa appears limited in the checked sources; individual experiences may vary widely by product and broker.
What users commonly report
Clients typically observe that premiums and service levels vary by broker and underwriting partner. Expect personalised pricing and case‑by‑case handling of claims and cancellations.
If you need clarity, request written confirmation of any agreements and keep records of all communications.
Documentation checklist
Essential documents
- Policy number and policy schedule.
- Proof of identity (ID or passport) or company registration details.
- Signed written cancellation request (if required).
- Contact details and preferred cancellation date.
Optional but helpful documents
- Copy of the policy wording or quotation.
- Proof of premium payments or bank statements.
- Correspondence with Aon (emails, call reference numbers).
- Any supporting evidence if cancelling for specific reasons (e.g., sale of insured asset).
Common mistakes
Missing required information
Failing to provide the policy number, ID or a signed instruction can delay processing. Always include clear identification and a contact method.
Example: sending an email without the policy number can require multiple follow-ups and slow cancellation.
Assuming automatic refunds or stop of billing
Do not assume billing will stop immediately; confirm the cancellation date and any final charges in writing.
Example: an auto‑debit may continue until Aon confirms cancellation - ask for written confirmation and a reference number.
Comparative recap
Quick comparison
| Feature | Aon South Africa | Notes |
|---|---|---|
| Cancellation process | Contact support or submit written request | Use phone 0860 100 404 or contact page |
| Refund policy | No public standard policy published | Refunds handled case‑by‑case; ask for written explanation |
| Pricing transparency | Personalised premiums; no fixed online prices | Request a quote for exact premiums |
| Escalation options | FAIS Ombud / NFO available | Escalate if Aon does not resolve complaints |
When to choose Aon
Aon is suited for customers seeking brokered, tailored insurance solutions and professional risk advisory services.
Contact Aon directly to determine whether their offerings and service model match your needs.
After cancelling
Confirmations and next steps
Obtain written confirmation of cancellation, final premiums and any refund amount. Save all correspondence and reference numbers.
If you plan to switch insurers, request a statement of no claim or proof of previous cover as needed by the new insurer.
If you have disputes
- Raise a formal complaint with Aon and request escalation details.
- If unresolved, consider contacting the FAIS Ombud or NFO and provide all documentation.
- Refer to Aon's legal and policy pages for terms and complaint guidance: Aon legal policies.
Address
Physical address
1st Floor, Pegasus 1, Cnr Amarand & January Masilela Avenue, Waterkloof Glen, Pretoria 0181
Use this address for in‑person visits or to send signed written cancellation requests and supporting documents.
Contact point
Phone: 0860 100 404.
Online contact form: https://eb.aon.co.za/contact-us.