Cancellation Aon: Step-by-Step Guide

What is Aon

Overview

Aon is a global professional services firm that provides risk, retirement and health solutions. In South Africa it operates as an insurance broker and financial services provider.

Services in South Africa

Aon South Africa offers tailored insurance and risk-management solutions for individuals and businesses. They act as an intermediary between clients and underwriters.

How to cancel Aon

Options to cancel

Cancellations are handled through Aon South Africa's support channels or in writing. There is no public help article describing cancellations via App Store, Google Play, or web self‑service.

Step-by-step process

• Prepare your policy number, ID (or company registration), and reason for cancellation.
• Call Aon South Africa at 0860 100 404 to request cancellation and ask for a confirmation reference.
• Or submit a written request via Aon's contact page: Aon contact page.
• If required, send a signed written cancellation to Aon's office address (see Address section below) and request written acknowledgement.
• Request confirmation of the cancellation date and any outstanding amounts or refunds in writing.
• If you do not receive confirmation, follow up and retain copies of all communications.

What happens when you cancel

Policy coverage and renewal

Coverage typically ends on the agreed cancellation date. You should receive confirmation of the termination date and any final premium due.

If you have a renewal arranged, that renewal will be stopped once cancellation is processed and confirmed.

Data and records

Aon will retain your policy records according to regulatory and internal record‑keeping requirements. Request copies of final statements and correspondence for your records.

Keep confirmation references and written notices in case you need to dispute charges or verify the cancellation later.

Will I get a refund?

Public policy

There is no publicly available refund policy or explicit 14‑day right of cancellation published by Aon South Africa. Their online policies and terms do not list a standard refund procedure.

Refer to Aon's legal pages for terms and to discuss your specific case with support: Aon legal policies.

Possible exceptions and considerations

• Refunds, pro‑rata adjustments, or short‑term charges may depend on your specific policy wording and the underwriter's rules.
• Some refunds require cancellation before a renewal date or may incur fees; request a written explanation of any deduction.
• If you believe you are owed a refund and Aon does not resolve it, you may escalate via the FAIS Ombud or the National Financial Ombudsman (see consumer rights).

Aon plans and pricing

Summary of available pricing

Aon does not publish fixed, standard prices online because premiums are personalised by policy type, assets, location and risk profile.

The table below includes an anecdotal example and a general note to contact Aon for precise quotes.

Notes on pricing

Official pricing is personalised and determined after assessment of details such as location and asset values.

Contact Aon directly for an accurate quote: Aon contact page.

Your consumer rights in South Africa

Regulation and licensing

Aon South Africa is a licensed Financial Services Provider (FSP #20555) and is subject to South African financial services regulation under the FAIS framework.

Their obligations and conduct are governed by applicable laws and the terms set out in their legal pages: Aon terms of use.

Complaints and escalation

• If you are dissatisfied, raise a formal complaint with Aon and request a reference number and expected resolution timeline.
• If unresolved, you may escalate to the FAIS Ombud or the National Financial Ombudsman (NFO) for independent review.
• Keep copies of all communications, policy documents and confirmation emails to support your complaint.

Customer experiences

Public reviews

No verified positive or negative reviews specific to Aon South Africa were found on major international review platforms in the verified sources.

Public review data for Aon South Africa appears limited in the checked sources; individual experiences may vary widely by product and broker.

What users commonly report

Clients typically observe that premiums and service levels vary by broker and underwriting partner. Expect personalised pricing and case‑by‑case handling of claims and cancellations.

If you need clarity, request written confirmation of any agreements and keep records of all communications.

Documentation checklist

Essential documents

• Policy number and policy schedule.
• Proof of identity (ID or passport) or company registration details.
• Signed written cancellation request (if required).
• Contact details and preferred cancellation date.

Optional but helpful documents

• Copy of the policy wording or quotation.
• Proof of premium payments or bank statements.
• Correspondence with Aon (emails, call reference numbers).
• Any supporting evidence if cancelling for specific reasons (e.g., sale of insured asset).

Common mistakes

Missing required information

Failing to provide the policy number, ID or a signed instruction can delay processing. Always include clear identification and a contact method.

Example: sending an email without the policy number can require multiple follow-ups and slow cancellation.

Assuming automatic refunds or stop of billing

Do not assume billing will stop immediately; confirm the cancellation date and any final charges in writing.

Example: an auto‑debit may continue until Aon confirms cancellation - ask for written confirmation and a reference number.

Comparative recap

Quick comparison

When to choose Aon

Aon is suited for customers seeking brokered, tailored insurance solutions and professional risk advisory services.

Contact Aon directly to determine whether their offerings and service model match your needs.

After cancelling

Confirmations and next steps

Obtain written confirmation of cancellation, final premiums and any refund amount. Save all correspondence and reference numbers.

If you plan to switch insurers, request a statement of no claim or proof of previous cover as needed by the new insurer.

If you have disputes

• Raise a formal complaint with Aon and request escalation details.
• If unresolved, consider contacting the FAIS Ombud or NFO and provide all documentation.
• Refer to Aon's legal and policy pages for terms and complaint guidance: Aon legal policies.

Address

Physical address

1st Floor, Pegasus 1, Cnr Amarand & January Masilela Avenue, Waterkloof Glen, Pretoria 0181

Use this address for in‑person visits or to send signed written cancellation requests and supporting documents.

Contact point

Phone: 0860 100 404.

Online contact form: https://eb.aon.co.za/contact-us.