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Cancel ICARE
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Icare service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Icare: Easy Method
What is Icare
Overview
Icare (as offered through iStore in South Africa) is a hardware protection and extended-warranty programme - branded iCarePlus for Apple devices - plus subscription options for iPad and Mac hardware.
The programme provides extended warranty cover, screen/hardware damage protection and optional monthly subscription billing for eligible devices sold through iStore.
Scope
Coverage typically includes mechanical and electrical faults beyond the manufacturer warranty and specified accidental-damage items (e.g., screen damage) depending on the plan.
Plans, pricing and terms are administered by the insurer/administrator named in the iStore terms and conditions, commonly referred to as “Core” in those terms.
How to cancel Icare
Cancel iCarePlus (extended warranty) bought via iStore
- Email Core (the plan administrator) with your Plan Agreement Number and proof of purchase to request cancellation.
- Specify whether you want the cancellation to take effect immediately or at the next billing date, and provide bank/card details if you expect a refund.
Cancel iPad/Mac subscription billed monthly via iStore
- You may cancel the auto-renewing monthly subscription at any time by emailing Core with your subscription invoice number and account details.
- Cancellation is effective on the next billing date; no further claims will be accepted after cancellation takes effect.
What happens when you cancel
Claims and cover after cancellation
Once cancellation takes effect, no further claims under that plan will be accepted for new incidents occurring after the effective date.
If a repair or claim is already open, confirm with Core whether it will be completed under the existing cover before cancellation takes effect.
Billing and renewals
For monthly subscriptions, cancellation generally takes effect on the next billing date so you will retain cover until that date and not be billed further after it.
For plans billed upfront, the effective cancellation date determines any prorated refund where applicable.
Will I get a refund?
Refund timing and conditions
- Subscription refunds: If you request a refund within 14 days from issuance of the subscription invoice, it will be credited to the original payment method; refunds may take up to 14 days to reflect.
- Extended warranty (iCarePlus): If cancelled within 30 days of purchase or receipt you are entitled to a full refund less the value of any service already provided.
- After 30 days: a prorated refund is available based on the unexpired plan term.
Exceptions and practical points
- Refunds can be reduced by any service already provided under the plan prior to cancellation.
- Cancellation becomes effective on the next billing date for subscriptions, so partial-period refunds may not apply if the billing cycle has closed.
Icare plans and pricing
Typical monthly protection plans
The following prices are examples of iCarePlus monthly subscription plans sold by iStore in South Africa.
Confirm current pricing and eligibility with iStore or the plan administrator before purchasing.
| Plan | Price (ZAR) | Period (期間) | Features |
|---|---|---|---|
| iCarePlus Monthly - iPad (mini 6th gen / iPad 9th/10th gen / A16) | R99 | Monthly (月額) | Extended warranty plus screen damage protection |
| iCarePlus Monthly - iPad Air (5th gen) | R149 | Monthly (月額) | Extended warranty plus screen damage protection |
| iCarePlus Monthly - iPad Air M2/M3, iPad Pro (M4) | R189 | Monthly (月額) | Extended warranty plus screen damage protection |
| iCarePlus Monthly - iMac / Mac mini / MacBook Air | R99 | Monthly (月額) | Extended warranty plus screen (hardware) protection |
| iCarePlus Monthly - MacBook Pro 13" / 14" / 16" | R129 | Monthly (月額) | Extended warranty plus screen (hardware) protection |
Your consumer rights in South Africa
Key rights under the Consumer Protection Act (CPA)
South African consumer protection law requires fair, reasonable refund and cancellation terms, including cooling-off rights for certain off-premises or online purchases.
Consumers also have rights to receive quality service, clear disclosure of terms and protection against unfair contract terms under the CPA.
How to escalate a dispute
- If you believe terms are unfair or your refund/cancellation is mishandled, you can lodge a complaint with the National Consumer Commission (NCC).
- Keep records of emails, invoices, Plan Agreement Numbers and any responses from the plan administrator to support your complaint.
Customer experiences
Positive feedback
Some users praise iCare/iCarePlus for responsive tech support, cloud access in related products, and overall usefulness in protecting devices.
See user ratings and detailed reviews for childcare and EHR products on Capterra for context about different iCare products.
Negative feedback
Other reviewers report issues such as slow performance, occasional billing problems, bugs and limitations in accounting or back-office features for some iCare products.
Read balanced user reviews at Capterra to see common praise and complaints before deciding.
iCare (childcare) reviews on Capterra
iCare (EHR) reviews on Capterra
Documentation checklist
Essential documents to prepare
- Plan Agreement Number (from your iCare/iStore paperwork or invoice).
- Proof of purchase (store receipt or electronic invoice).
- Subscription invoice number if cancelling a monthly subscription.
Additional useful items
- Photographic evidence of device condition for an open claim.
- Bank or card details for refund processing and a copy of your ID.
Common mistakes
Missing or incorrect reference details
Not including the Plan Agreement Number or subscription invoice number delays cancellation and refund processing.
Always quote the exact reference shown on your iStore or insurer correspondence.
Timing and expectations
Expecting an immediate stop to billing when cancellation is processed can cause confusion; monthly subscriptions generally stop on the next billing date.
Assuming a full refund without accounting for value of services already provided (for cancellations after 30 days) is a common error.
Comparative recap
Quick feature comparison
| Feature | iCarePlus (iStore extended warranty) | Monthly subscription (iPad/Mac via iStore) | Period (期間) |
|---|---|---|---|
| Cancellation method | Email Core with Plan Agreement Number and proof of purchase | Email Core with subscription invoice number | Monthly (月額) / One-off |
| Refund window | Full refund less service within 30 days; prorated thereafter | 14 days from invoice issuance for refunds; credited to original payment method | Monthly (月額) / 30 days |
| When cancellation takes effect | Based on administration and unexpired term (prorata applies) | Effective on next billing date; no further claims after that date | Monthly (月額) |
After cancelling
Next practical steps
Confirm cancellation in writing and keep the administrator’s reply as proof of the effective cancellation date and any refund amount agreed.
Check your bank/card statement within 14 days for subscription refunds or according to the timetable provided in the administrator’s reply.
Useful links and references
Review the iStore iCare terms for full terms and conditions before or after cancelling: iStore iCare terms and conditions.
Read user reviews and experiences on Capterra to understand common issues: iCare (childcare) on Capterra.
Address
Physical address
For correspondence related to Icare policies or complaints you may use the business address below (as listed in available contact information):
6 Ebony Avenue, Extension 6, Lenasia, 1827, South Africa
Contact and escalation
If you cannot resolve a refund or cancellation issue with the plan administrator, keep all documentation and consider lodging a complaint with the National Consumer Commission under South African consumer protection laws.
Retain copies of all emails, invoices and Plan Agreement Numbers to support any formal dispute.