Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel PINEAPPLE
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Pineapple service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pineapple: Easy Method
What is Pineapple
Overview
Pineapple is a digital insurance provider in South Africa that offers subscription-style short-term insurance, including car insurance and all-risk cover for portable items. Policies are managed through a mobile app or the Pineapple website.
How Pineapple operates
Pineapple uses a user-focused app experience to let customers buy, adjust and manage cover, with pricing that depends on risk profile, vehicle and chosen items. Core policy and refund rules are set out in Pineapple’s terms and conditions.
How to cancel Pineapple
Where to cancel
- Cancel using the Pineapple app or the Pineapple website; cancellation is handled digitally only and there are no separate app-store or phone procedures. Source: Pineapple terms.
- Do not rely on app-store subscription screens - manage the policy inside Pineapple’s app or website to ensure cancellation is processed correctly.
Step-by-step cancellation steps
- Open the Pineapple app (or log in on the Pineapple website).
- Go to your active policy or account settings and choose the cancellation option.
- Confirm the cancellation when prompted.
- Note the effective date: cancellation takes effect at midnight on the day before your next debit order.
- If you have questions, consult Pineapple’s terms for details on timing and refunds: Pineapple terms.
What happens when you cancel
Policy access and cover
Cover continues until midnight the day before your next debit order. For example, if your debit order is on the 25th and you cancel on the 15th, cover ends at midnight on the 24th.
Data and account closure
Your policy records remain subject to Pineapple’s privacy and retention rules as set out in their terms. Ensure you download any policy documents you want to keep before or shortly after cancellation.
Will I get a refund?
Cooling-off right
You have a 14‑day cooling-off right: if you cancel within 14 days of receiving the contract and no claim has been made, Pineapple will refund your premiums. Refunds are processed within 31 days of receiving your cancellation notice.
Refund limits and deductions
- Refunds for cancellations (other than related to claims) are calculated minus any costs incurred during the period of cover.
- Refunds are limited to a maximum back-dated period of 12 months.
- Refer to Pineapple’s terms for the exact refund calculation and timing: Pineapple terms.
Pineapple plans and pricing
Pricing snapshot
Below are example prices and typical monthly plans sourced from public information and example quotes. Actual premiums are risk-profile dependent and may vary.
How to get an accurate quote
For an exact premium, request a quote in the app or on the website; example prices are indicative only.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Car Insurance (App Store example) | R380.00 | Monthly | Fully comprehensive car insurance; risk-profile dependent |
| Portable Items (Phones/Laptops/Tablets) | R20.00 | Monthly | All-risk insurance for phones, laptops & tablets |
| Portable Items (Camera & Gaming Gear) | R11.00 | Monthly | All-risk insurance for camera & gaming gear |
| Portable Items (Bicycles & Sporting Equipment) | R14.00 | Monthly | All-risk insurance for bicycles & sporting equipment |
| Portable Items (Drones & Smart Wearables) | R20.00 | Monthly | All-risk insurance for drones & smart wearables |
| Portable Items (Jewellery & Watches) | R5.00 | Monthly | All-risk insurance for jewellery & watches |
| Portable Items (Music Instruments & Equipment) | R10.00 | Monthly | All-risk insurance for music instruments & equipment |
| Portable Items (Home Electronics & Furniture) | R11.00 | Monthly | All-risk insurance for home electronics & furniture |
| Car Insurance (Website example) | R300.00 | Monthly | Fully comprehensive car insurance (quote-based) |
| Per-Item Insurance (Website example) | R80.00 | Monthly | Portable (all-risk) item insurance (quote-based) |
| Example: Daihatsu Sirion | R84.00 | Monthly | Example quote for a 2013 Daihatsu Sirion 1.3i |
| Example: VW Move Up! | R331.00 | Monthly | Example quote for a 2017 VW Move Up! 1.0 |
| Example: Suzuki Swift GL / Audi A3 | R490.00 | Monthly | Example quote for 2022 Suzuki Swift GL or Audi A3 |
Your consumer rights in South Africa
Cooling-off and refund rights
- You may cancel within 14 days of receipt of the contract (if no benefit has been paid) and receive a refund within 31 days.
- Refunds are subject to deductions for time on cover and capped at a maximum of 12 months back-dated cover.
Statutory protections and escalation
- Short-term insurance and consumer protections apply under South African law (Short-term Insurance Act, Consumer Protection Act and POPIA for privacy).
- If a complaint is not resolved, you may escalate further; see consumer guidance referenced in public summaries: Pineapple overview & rights.
Customer experiences
Positive feedback
- Many users praise Pineapple’s fast digital process, ease of use and rewards/cashback features, with high app-store ratings and strong Google review standing.
- Public summaries report app ratings around 4.7/5 and excellent scores on some review aggregators for user experience.
Common complaints
- Some customers report delayed processing for discounts or reimbursements and slow claim payouts in a few cases.
- Complaints platforms show low satisfaction in certain complaint-resolution metrics; check reviews and official terms before deciding.
- Sources: aggregated public articles and complaints pages: review summary, complaints record.
Documentation checklist
Before cancelling
- Policy number and full name as shown on the policy document.
- Payment method and next debit order date to confirm effective cancellation date.
- Any proof of purchase or correspondence relevant to disputes or refunds.
If you plan to claim before cancelling
- Claim reference numbers and supporting evidence (photos, police reports if applicable).
- Keep a copy of all communications with Pineapple for escalation if needed.
Common mistakes
Assuming app-store cancellation is enough
Many customers mistakenly cancel through the App Store or Google Play without cancelling inside the Pineapple app or website. App-store subscription screens do not replace policy cancellation in Pineapple’s system.
Ignoring the debit order and timing
Failing to check the next debit order date can cause you to lose cover for days you expected to be insured or to be charged for an extra period. Remember cancellation takes effect at midnight before the next debit order.
Comparative recap
Quick comparison
The table below summarises key points to help you compare Pineapple’s cancellation and refund approach with typical expectations for short-term insurers.
Use for decision-making
Use this recap to check timing, refund limits and user feedback before cancelling.
| Aspect | What Pineapple provides | What to watch for |
|---|---|---|
| Cancellation method | App or website only (digital cancellation) | Do not rely on app-store cancellation screens |
| Effective date | Midnight before next debit order | Confirm your next debit order date in the app |
| Refunds | 14‑day cooling off; refunds within 31 days; capped to 12 months back-dated and less costs | Refunds reduce for time on cover and incurred costs |
| Customer service | Digital-first support (app, email, WhatsApp references in reviews) | Some users report slow claim processing and low complaint-resolution rates on public platforms |
After cancelling
What to do immediately
- Download and save your final policy documents and any correspondence for your records.
- Check your bank or debit order to confirm no further collections after the effective cancellation date.
Where to find official information and escalate
- Review Pineapple’s full terms for cancellation and refund details: Pineapple terms.
- For rights, complaints context and escalation guidance, see public summaries and complaint records: Pineapple overview, complaints page.
Address
Pineapple office address
Office 201, 10 Kramer Road, Sandton, Johannesburg, South Africa.
Notes on contacting
If you need to escalate or send formal correspondence, include your policy number, full name and contact details. Keep copies of everything you send.