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Cancellation Crashplan: Simple Process
What is CrashPlan
Overview
CrashPlan is a subscription-based cloud backup service designed for continuous, automatic backups for individuals and businesses.
Main uses
It focuses on reliable file retention, incremental backups, and restore capabilities rather than general cloud file syncing.
How to cancel CrashPlan
If you purchased via web / Paddle
- Sign in to the CrashPlan payment portal.
- Open the Subscriptions tab and select "Cancel subscription".
- Confirm cancellation; it will remain active until the end of the current billing period.
See the official billing article for details: CrashPlan billing information.
If you subscribed via App Store or Google Play
- Cancel through the App Store or Google Play subscription settings for your device account.
- CrashPlan Help Center does not list platform-specific steps, so use the platform's subscription management UI.
What happens when you cancel
Access and renewal
Cancellation stops future renewals; your subscription stays active until the end of the paid billing period.
Data retention and removal
Your backups and data are subject to CrashPlan's data retention and deletion policies and will be removed per those rules after cancellation.
Will I get a refund?
CrashPlan refund policy
CrashPlan states that all subscriptions are non-refundable, including unused time or unused licenses.
For the official policy see: CrashPlan refund policy.
Trial period and exceptions
- CrashPlan offers a 14-day free trial; if it auto-converts to paid, refunds are not provided.
- To avoid charges you must cancel before the trial ends; see the trial article: CrashPlan trial subscription info.
CrashPlan plans and pricing
Pricing availability
Official CrashPlan pricing is published in USD on their website and Help Center; exact ZAR pricing for South Africa is not publicly listed.
How to get a local price
To obtain an exact ZAR amount convert the official USD price with a current exchange rate or contact CrashPlan sales for local billing details.
| Plan | Period | Price |
|---|---|---|
| CrashPlan subscription | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and refunds
South African consumer law includes protections such as cooling-off periods for certain purchases of services and digital products.
CrashPlan's stated "non-refundable" policy may conflict with SA consumer protections in some situations.
If you have a dispute
- Request cancellation through the CrashPlan payment portal and keep documentation of attempts.
- If CrashPlan does not allow effective cancellation or refuses lawful remedies, you can approach SA consumer protection bodies such as the National Consumer Commission under the Consumer Protection Act.
Customer experiences
Positive feedback
- Capterra (South Africa) reviews note easy setup, reliable incremental backups, straightforward restores, and good reporting for small businesses. Capterra reviews.
- Many users praise the "set-it-and-forget-it" nature and security features of the service.
Negative feedback
- Trustpilot global reviews include complaints about slow or failed restores, perceived data deletion without adequate notice, and poor support. Trustpilot reviews.
- Some users report difficulty cancelling and issues with upload/download speeds or access during maintenance.
Documentation checklist
Essential account details
- Account email address and CrashPlan user ID.
- Subscription ID or order number from billing portal or receipts.
Proof and records
- Payment receipts, invoices, and trial start/end dates.
- Screenshots of subscription settings, cancellation confirmations, and any support correspondence.
Common mistakes
Cancelling the wrong way
Users sometimes try to cancel in the CrashPlan app when the subscription was billed through Paddle or an app store.
Always cancel in the platform where the subscription was purchased to avoid continued charges.
Assuming refunds will be issued
Many customers expect pro rata refunds or refunds after trial auto-conversion; CrashPlan's stated policy is non-refundable.
Do not delete backups before confirming retention rules or obtaining needed copies; deleted data may not be recoverable after policy timelines.
Comparative recap
At-a-glance comparison
The table below summarizes CrashPlan's key attributes versus a typical cloud backup provider to help with decision-making.
How to read this table
Use it to compare refund policy, trial availability, and restore characteristics relevant to South African users.
| Feature | CrashPlan | Typical cloud backup |
|---|---|---|
| Refunds | Non-refundable (stated policy) | Varies by provider; some offer pro rata refunds |
| Trial | 14-day trial (must cancel before end to avoid charge) | Often available; length varies |
| Data retention | Subject to CrashPlan retention/deletion rules | Varies; check retention and export options |
| Support & speed | Mixed reviews on support and restore/upload speeds | Varies widely between providers |
After cancelling
Confirm cancellation and keep records
- Save the cancellation confirmation and final billing statement.
- Record the end-of-service date so you know when backups will be inaccessible or removed.
Useful links
- CrashPlan billing information
- CrashPlan refund policy
- CrashPlan trial subscription info
- Capterra (SA) reviews
- Trustpilot reviews
Address
Company headquarters
CrashPlan Group, LLC., 400 S 4th St, Suite 410, PMB 31083, Minneapolis, MN 55415-1419, United States.
How to send written correspondence
If you wish to send postal cancellation notices or legal correspondence, use the address above and keep proof of postage and delivery.
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.