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Cancel DIGITALOCEAN
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Digitalocean service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Digitalocean: Easy Method
What is DigitalOcean
Overview
DigitalOcean is a cloud infrastructure provider that offers scalable compute (Droplets), block storage, managed databases and object storage. It targets developers and small-to-medium businesses with simple, predictable services.
Core uses
Common uses include hosting websites, application servers, development environments and backups. Billing is usage-based and billed in USD.
How to cancel DigitalOcean
Cancel via the web Control Panel
- Log in to your Control Panel at DigitalOcean and identify all billable resources (Droplets, volumes, databases, load balancers, snapshots).
- Destroy or snapshot resources you no longer need; leaving billable resources active may continue charges.
- Go to Account Settings or Billing to find the option to close or cancel your account. If you do not see an immediate option, submit a support request asking for account cancellation.
- Reference: Postclic - how to cancel.
Cancel via mobile app marketplaces
- iOS: Cancel subscriptions through Apple’s App Store subscription tools; refunds and disputes are handled by Apple.
- Android: Cancel through the Google Play subscription page; refunds and disputes are handled by Google.
- For marketplace cancellations see: Postclic - app store cancellations.
What happens when you cancel
Access and resource behaviour
After cancellation your account access may continue for a short period to allow data retrieval. Billable resources you did not destroy can continue to incur charges until removed.
Automatic renewals and billing
DigitalOcean bills in USD and uses usage-based or prepaid billing depending on services. Prepaid longer-term arrangements may have prorated handling per their terms.
Will I get a refund?
Official policy
DigitalOcean’s stated policy is that they do not offer refunds as a general rule. Refunds are not guaranteed and are assessed by support case-by-case.
See DigitalOcean’s support documentation: Can I have a refund?.
Exceptions and prorated handling
- Terms allow prorated refunds for prepayments longer than one month, excluding the first month and start-up costs; any such refunds are subject to review.
- Reference to terms: DigitalOcean Terms of Service.
DigitalOcean plans and pricing
Pricing currency and VAT
DigitalOcean publishes pricing in USD only and bills in USD. South African customers will see converted ZAR amounts via their bank or payment processor and may be charged VAT and FX fees.
Contact for accurate local pricing
Because DigitalOcean does not publish official ZAR prices, contact DigitalOcean sales or your payment provider for exact local charges and taxes.
| Plan | 期間 | Price (note) |
|---|---|---|
| Entry / Basic | N/A | Contact for pricing (DigitalOcean lists USD prices only) |
| Standard / General Purpose | N/A | Contact for pricing (converted at point of sale; VAT and FX fees may apply) |
| Managed Services (DB, Kubernetes) | N/A | Contact for pricing |
Your consumer rights in South Africa
Statutory protections
South African consumer protections, such as rights under the Consumer Protection Act, may apply and cannot be wholly waived by contract.
How this affects refunds and cancellations
- Even if DigitalOcean’s policy says no refunds, statutory cooling-off or remedy rights may still apply to South African consumers.
- Consider citing local consumer law if you believe statutory rights have been breached; seek local legal or consumer-protection authority guidance for formal disputes.
Customer experiences
Positive feedback
- Many customers praise fast, professional and responsive support with issues often resolved quickly.
- Users on GetApp South Africa highlight ease of use, clear UI and affordability for small and large businesses.
Negative feedback
- Complaints include data loss after payment failures, unexpected blocks of servers or IPs, and cases of continued billing after attempted cancellation.
- Sources: Trustpilot, GetApp ZA, Capterra ZA.
Documentation checklist
Before you request cancellation
- Account email and login credentials (or ensure you can access the registered email).
- Billing details, recent invoices and payment method information.
- List of active resources (Droplets, volumes, databases, load balancers) and backups/snapshots you want to keep.
When you contact support
- Prepare a clear request stating account closure, dates, and any refund request with supporting reasons.
- Include screenshots of billing issues if applicable and a reference to the refund policy page: refunds.
Common mistakes
Not destroying billable resources
Many users cancel their account but forget to destroy Droplets, volumes or other billable services. These can continue to incur charges.
Assuming app-store cancellation covers everything
If you subscribed via an app store, cancel the marketplace subscription there, but also verify your DigitalOcean account status. App-store cancellation may not remove all billing triggers on the cloud account.
Comparative recap
Quick comparison points
This table summarises key attributes to consider when evaluating DigitalOcean relative to cancellation and refunds.
Notes
All refund information should be cross-checked with DigitalOcean’s support pages and terms for the most current policies.
| Feature | 期間 | DigitalOcean (summary) |
|---|---|---|
| Pricing currency | N/A | USD only; local conversion and VAT/FX handled by payment processor |
| Refund policy | N/A | No general refunds; prorated exceptions for multi-month prepayments per terms |
| Cancellation method | N/A | Control Panel cancellation or support request; app-store cancellations handled by respective stores |
| Support reputation | N/A | Mixed: many praise responsiveness but some report slow or problematic cases |
After cancelling
What to do immediately
- Download any remaining data and confirm destruction of billable resources to stop charges.
- Keep copies of confirmation emails, ticket numbers and any billing records for 6 - 12 months.
Helpful links
Address
Primary legal address
DigitalOcean, LLC, ATTN: Legal, 101 Avenue of the Americas, 10th Floor, New York, NY 10013, USA.
Alternative contacts
For other legal or CCPA correspondence, DigitalOcean lists a Broomfield, Colorado address in privacy notices; see their Terms of Service for official contact details.