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I hereby notify you of my decision to terminate the contract relating to the Multcloud service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Multcloud: Easy Method
What is MultCloud
Overview
MultCloud is a cloud storage management service that lets you connect multiple cloud drives into a single interface for transfers, syncs and backups.
It is designed to move files between providers, schedule transfers, and manage storage without downloading files to your device.
Core features
Key features include cloud-to-cloud transfers, scheduled tasks, and a unified file browser across accounts.
MultCloud supports many popular cloud providers and offers paid plans that increase data traffic limits or provide unlimited transfer capacity.
How to cancel MultCloud
Cancel via mobile in-app purchase (App Store / Google Play)
- If you bought MultCloud through the South African App Store or Google Play, cancel the subscription in your Apple/Google account subscriptions.
- Open your App Store/Google Play subscriptions, find MultCloud, and choose Cancel Subscription or Turn Off Auto-Renewal.
- Cancellation through the store prevents future billing; refunds are handled by that store's refund policies.
Cancel via MultCloud web account
- Log in to your MultCloud account on the web and go to Account Settings or Subscription/Billing.
- Locate your active plan and choose Cancel Subscription or Disable Auto-Renewal, then confirm the cancellation.
- If you cannot cancel from the dashboard, contact MultCloud support from your account page for assistance.
What happens when you cancel
Access and renewal
After cancelling, your subscription will not auto-renew at the next billing date.
You typically retain paid benefits until the end of the current billing period (prepaid month, year, or lifetime terms apply).
Data and tasks
Your linked cloud accounts and files remain untouched on the original cloud providers; MultCloud does not delete your cloud data.
Scheduled transfers or syncs may stop working once paid features expire - export or complete any outstanding transfers before the end date.
Will I get a refund?
General policy
Refunds depend on how you bought the subscription and the timing of your request.
MultCloud may offer refunds for direct website purchases in limited situations, but policies vary and are evaluated case-by-case.
Purchase platform exceptions
- In-app purchases made through the Apple App Store or Google Play are governed by Apple/Google refund rules; request refunds through those stores.
- If you purchased on MultCloud's website (direct payment in USD), contact MultCloud support to discuss refund eligibility.
MultCloud plans and pricing
Pricing table
| Plan | Price | 期間 | Features |
|---|---|---|---|
| 50 GB | R119.99 | One‑time | 50 GB data traffic |
| 100 GB | R199.99 | One‑time | 100 GB data traffic |
| 100 GB / Month | R194.99 | 月額 | 100 GB data traffic per month |
| Unlimited Data / Year | R2 399.99 | 年間 | Unlimited data traffic per year |
| Unlimited Data for Lifetime | R2 499.99 to R4 999.99 | Lifetime | Unlimited data traffic for lifetime |
Notes on pricing
These prices reflect the South African App Store listing for MultCloud (in-app purchases) and are shown in ZAR.
MultCloud’s official website lists prices only in USD and does not provide ZAR-specific pricing; actual site pricing may differ.
Your consumer rights in South Africa
Cooling-off and returns
The Consumer Protection Act provides protections including rights around faulty goods and certain service contracts.
For digital subscriptions, check whether a cooling-off period applies and whether you are eligible for a refund under the Act.
Dispute resolution and enforcement
- If you cannot resolve a billing or quality dispute, you may contact the National Consumer Commission (NCC) or seek advice from local consumer protection bodies.
- Keep records of your purchase, cancellation attempts and correspondence to support any complaint.
Customer experiences
Common positive feedback
Users often praise MultCloud for simplifying multi-cloud transfers and saving time on migrations.
Many customers appreciate scheduled transfers and the ability to manage many cloud providers from one interface.
Common complaints
Some users report confusion when purchases are made via app stores, expecting MultCloud support to process refunds directly.
Others mention billing renewals they expected to cancel immediately; careful cancellation and confirmation are essential.
Documentation checklist
Required account information
- Your MultCloud account email and username
- Order or subscription ID (from confirmation email or receipts)
- Payment method details and purchase date
Optional supporting documents
- Screenshot of the active subscription in your App Store or MultCloud dashboard
- Receipts or invoice emails showing the ZAR amounts
Common mistakes
Canceling the wrong account
Users sometimes cancel a different account (personal vs. work) or the local device subscription but not the account-level billing.
Verify the account email and provider before cancelling to avoid losing access unexpectedly.
Missing the billing platform steps
If you purchased in-app, cancelling on the MultCloud website won’t stop App Store/Google Play renewals.
Always confirm cancellation in the same platform used to purchase (App Store, Google Play, or MultCloud website).
Comparative recap
Plan comparison table
| Plan | Price | 期間 | Best for |
|---|---|---|---|
| 50 GB | R119.99 | One‑time | Occasional small transfers |
| 100 GB | R199.99 | One‑time | Single medium migration |
| 100 GB / Month | R194.99 | 月額 | Regular monthly transfers |
| Unlimited Data / Year | R2 399.99 | 年間 | Frequent heavy use for a year |
| Unlimited Data for Lifetime | R2 499.99 to R4 999.99 | Lifetime | Long-term unlimited transfers |
Takeaway
Choose one-time plans for single transfers, monthly for ongoing moderate use, and yearly/lifetime for heavy or long-term needs.
Compare upfront cost versus expected usage before purchasing to avoid unnecessary renewals.
After cancelling
Immediate steps
- Confirm cancellation by checking your subscription status in the account or your App Store / Google Play subscriptions.
- Export or complete any pending transfers and save important logs or receipts before access changes.
Contact and follow-up
If you need help after cancelling, contact MultCloud support from your account dashboard or review your purchase receipts for the store used.
Retain all correspondence and timestamps in case you need to escalate a refund or billing dispute with your payment provider.
Address
Headquarters
Unit 83, 3/F, Yau Lee Center No. 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
Regional note
MultCloud is headquartered in Hong Kong. Local regional contact details shown on review sites may represent regional offices or contact points, not the main headquarters.