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I hereby notify you of my decision to terminate the contract relating to the Pcloud service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pcloud: Easy Method
What is pCloud
Overview
pCloud is a cloud storage service that provides file storage, sharing, and backup across devices. It offers subscription plans, lifetime licenses, and an optional client-side encryption add-on.
Main capabilities
Key capabilities include file sync, shared links, remote access from multiple OS platforms, and an encrypted folder option for extra privacy. pCloud is operated by pCloud International AG.
How to cancel pCloud
Web - paid by credit card
- Log in to your pCloud account in a browser.
- Click your account avatar and choose Manage Subscription.
- Click Cancel to stop future renewals; cancellation takes effect from the next billing date.
- See pCloud's cancellation help: pCloud cancellation guide.
Web - paid via PayPal
- Log in to your PayPal account.
- Go to History → Subscriptions, select pCloud, view Details and cancel the subscription to stop future payments.
App Store / iTunes subscriptions
- If you purchased through Apple's App Store, manage and cancel the subscription via Apple's subscription settings per Apple’s instructions.
Requesting a refund
- Cancellation does not automatically request a refund. To request a refund, forward a written request to support@pcloud.com within the refund window described by pCloud.
What happens when you cancel
Access and stored data
After cancellation, you retain access to your paid features until the end of the current paid period. Your files remain stored but access to paid storage limits ends when the subscription period expires.
Renewals and billing
Cancellation stops automatic future renewals. No additional charges will occur after the current paid period unless you re-subscribe.
Will I get a refund?
14-day money-back guarantee
pCloud offers a 14-calendar-day money-back guarantee from the day of payment for paid services. If you submit a written refund request within that period, pCloud will process a full refund, typically via the original payment method.
Exceptions and processing
- Promotional or discounted purchases may be excluded from refunds at pCloud's discretion.
- No refunds are provided for unused days if cancellation occurs outside the 14-day window.
- pCloud processes refunds within 30 calendar days after approval; see the full terms: pCloud terms & conditions.
pCloud plans and pricing
Notes on prices
The table below shows South African ZAR prices sourced from the pCloud app listing on the Apple South Africa App Store. Official web pricing may differ by billing country.
Current South Africa pricing (ZAR)
| Plan | Price (ZAR) | 期間 | Features |
|---|---|---|---|
| Premium (approx. 500 GB) | R99.99 | 月額 | 500 GB cloud storage |
| Premium Plus (2 TB) | R199.99 | 月額 | 2 TB cloud storage |
| Ultra (10 TB) | R399.99 | 月額 | 10 TB cloud storage |
| pCloud Encryption | R84.99 | 月額 | Client-side encryption add-on |
| Premium Lifetime | R3,999.99 | 一回 | Lifetime Premium storage |
| pCloud Encryption Lifetime | R2,999.99 | 一回 | Lifetime client-side encryption |
Your consumer rights in South Africa
Cooling-off and refund basics
Under the South African Consumer Protection Act (CPA), consumers generally have a 7-day cooling-off period for certain online purchases.
pCloud’s published policy provides a 14-day money-back guarantee, which exceeds the CPA minimum for refund window length.
Remedies and escalation
- CPA also gives rights to remedies for defective or unsatisfactory services. If pCloud’s service is defective, you may pursue remedies under the CPA.
- If pCloud’s terms limit refunds, you can still escalate a dispute through South African consumer protection channels or consider alternative dispute resolution.
Customer experiences
Positive feedback
- Users praise ease of use, OS integration, efficient syncing, strong security options like encrypted folders, and value from lifetime plans and free tiers.
- Aggregated reviews note fast upload/download speeds and good overall value for many users.
Negative feedback
- Common complaints include slow or unreliable syncing, desktop app performance problems, and slow customer support response times.
- Some users report sync failures, delayed backups, and occasional data-related issues, which have led to trust concerns in specific cases.
Documentation checklist
What to gather before contacting support
- Subscription ID or order number (from purchase receipt).
- Payment method and payment date (credit card, PayPal, App Store receipt).
- Screenshots showing active subscription, billing, or errors.
How to submit a refund or dispute
- Prepare a written request and send to support@pcloud.com if you seek a refund within the 14-day window.
- Keep copies of all correspondence and any case or ticket numbers you receive.
Common mistakes
Assuming cancellation = refund
Cancelling your subscription stops future renewals but does not automatically trigger a refund. You must explicitly request a refund within pCloud’s refund window.
Not checking purchase channel
If you bought through the App Store, attempts to cancel or refund via the pCloud web interface will not affect Apple billing. Always check which store processed your payment before proceeding.
Comparative recap
Quick comparison table
| Aspect | Example plan | Price (ZAR) | 期間 | Notes |
|---|---|---|---|---|
| Entry monthly | Premium (500 GB) | R99.99 | 月額 | Affordable monthly storage |
| Mid-tier | Premium Plus (2 TB) | R199.99 | 月額 | Good for heavy personal use |
| One-time lifetime | Premium Lifetime | R3,999.99 | 一回 | Single payment, long-term value |
Recommendation
Choose monthly plans if you want flexibility and short-term commitment. Consider lifetime plans for long-term cost savings if you plan to use pCloud for years.
After cancelling
What to check immediately
- Confirm cancellation in your pCloud account under Manage Subscription.
- Check the expiry date of the paid period so you know when paid features end.
Where to find official help
- Cancellation instructions: pCloud cancellation guide.
- Terms and refund policy: pCloud terms & conditions.
Address
Headquarters
pCloud International AG, 74 Zugerstrasse Str, 6340 Baar, Switzerland.
Support contact
For refund requests or support, email: support@pcloud.com.