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Cancel DATEBOX
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Datebox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Datebox: Easy Method
What is Datebox
Service overview
Datebox is a service that delivers themed date-night boxes containing activities, snacks and drink items. The service is presented as a way to receive curated physical date experiences by one-off purchase or subscription in some markets.
Availability in South Africa
Datebox-like products are offered in South Africa under DateFactory / Date Box names with one-time boxed products and ZAR pricing available. No verified app-specific South African terms or a dedicated Datebox app with local subscription terms were found.
How to cancel Datebox
Cancel via App Store (iOS)
- Open Settings on your iPhone or iPad.
- Tap your Apple ID, then Subscriptions and locate Datebox (or relevant subscription).
- Tap Cancel Subscription and confirm. If you cannot find the subscription, check purchase history in Apple ID.
Cancel via Google Play (Android)
- Open the Google Play Store app and tap your profile icon.
- Choose Payments & subscriptions > Subscriptions and select Datebox.
- Tap Cancel subscription and follow the prompts. Keep a screenshot of confirmation.
Cancel via Web (South Africa)
- Log in to your Datebox/Date Factory account and look for subscription or order settings to cancel.
- If no online option exists, contact the seller’s support by email with your order number and request cancellation.
- When you contact support, include order details, payment method and the date you want the cancellation to take effect.
What happens when you cancel
Access and delivery
After cancellation, most services allow access until the end of the current billing period or until a prepaid order is dispatched.
If you have a one-time paid box, cancellation typically only affects future orders, not already shipped boxes.
Renewal and billing
Platform-managed subscriptions (Apple/Google) stop future automatic renewals once cancelled, but billing may show a final charge for the active period.
Keep records of confirmation screens and emails showing the cancellation date and time.
Data and account
Canceling usually does not delete your account or personal data; you may need to request data removal separately if required.
Retain copies of communications and account statements in case you need to dispute later charges.
Will I get a refund?
South Africa - Available information
No verified South African refund policy for Datebox was found in public materials. There is no clear statement of a 14-day cooling-off right or a no-refund policy specific to Datebox South Africa.
Absent explicit terms, statutory consumer rights under South African law may apply; see the consumer rights section below.
Other markets and exceptions
- India-based Date Box (datebox.in) states they do not accept returns or offer refunds except for wrong or faulty delivery and requires contact within 24 hours.
- Platform purchases through Apple or Google may be handled under Apple/Google refund processes rather than the seller’s policy.
- If you receive incorrect or damaged contents, document the issue and contact the seller promptly to request a remedy.
Datebox plans and pricing
Pricing summary
Below are the one-time box prices reported for Date Factory / Date Box products in South Africa. Prices include shipping where specified.
Notes on pricing
These are one-time purchase prices rather than recurring subscription prices. No verified app subscription pricing in ZAR was located.
| Plan | Price | Period | Features |
|---|---|---|---|
| Let's get Raunchy! | R630.00 | One-time | Themed date-night box including drink, snack and activity; includes shipping |
| Take a Minute and Win'it! | R550.00 | One-time | Themed date-night box including drink, snack and activity; includes shipping |
| Honeymoon Time | R700.00 | One-time | Themed date-night box including drink, snack and activity; includes shipping |
| The Italian Job | R550.00 | One-time | Themed date-night box including drink, snack and activity; includes shipping |
Your consumer rights in South Africa
Relevant laws
In South Africa, consumer protections such as the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA) can apply to online purchases and subscriptions.
These laws can provide rights around defective goods, misleading representations, and certain cooling-off rights depending on the sale circumstances.
Practical steps under local law
- Keep order confirmations, receipts and communications as evidence.
- Contact the seller first to request a remedy (refund, replacement or repair) for faulty or incorrect items.
- If unresolved, use your bank's chargeback/dispute process and consider lodging a complaint with the National Consumer Commission.
Customer experiences
Reported problems
Public reports related to services named Datebox or similar indicate issues in other markets, such as unexpected charges after unsubscribing and difficulty contacting the company.
Some users reported disputes processed through banks and others reported not receiving refunds; these reports were from online discussion forums and may not represent the South African service.
Positive notes and absence of verified reviews
There were few verifiable positive reviews or official South African customer testimonials located during verification.
Because official South African terms and reviews are limited, exercise caution and maintain documentation when purchasing or subscribing.
Documentation checklist
Essential order documents
- Order number and confirmation email or invoice.
- Subscription ID or account username.
- Payment details (last 4 digits of card, payment date, amount).
Support and dispute evidence
- Screenshots of subscription pages, cancellation attempts and confirmations.
- Photos of received items showing damage or incorrect contents.
- Copies of all emails, chat transcripts and timestamps of calls.
Common mistakes
Cancelling in the wrong place
A common error is cancelling on the vendor website but forgetting to cancel the platform-managed subscription (Apple or Google), or vice versa.
Always check both your account on the seller site and your Apple/Google subscription lists to ensure cancellations take effect.
Missing evidence and late communication
Customers sometimes fail to keep proof of cancellation or miss time-limited windows to report faults (for example, the 24-hour claim some Date Box sites use).
Always save screenshots and send any complaints by recorded delivery or email so there is a timestamped record.
Comparative recap
Quick comparison
The table below summarises how cancellations and refunds are described or handled across platforms and the limited South African information available.
How to interpret this
Use this table to identify where you should start your cancellation or refund request and which processes apply to your purchase method.
| Platform | How to cancel | Refund policy (South Africa) | Notes |
|---|---|---|---|
| App Store (iOS) | Manage via Apple ID > Subscriptions | No Datebox-specific refund info found for South Africa | Likely handled by Apple refund processes for app-store purchases |
| Google Play (Android) | Manage via Play Store > Subscriptions | No Datebox-specific refund info found for South Africa | Google Play refund policies may apply for purchases through Play |
| Web (South Africa) | Cancel via account settings or contact seller support | No verified South African refund policy located | One-time boxes have listed ZAR prices; check seller terms for returns |
After cancelling
Check your billing
Monitor your bank or card statement for any further charges after cancellation and save all billing records.
If you see unexpected charges, contact your payment provider promptly to request a reversal or dispute the transaction.
If you have problems
- Attempt to resolve with the seller first and keep all written communication.
- If unresolved, use your bank’s chargeback procedure and consider lodging a complaint with the National Consumer Commission or appropriate dispute body.
Address
Company address (South Africa)
No verified physical or postal address for Datebox in South Africa was located in available materials.
If you require a postal address for complaints, request the seller’s contact address in writing and retain that correspondence.
If you need a mailing address
If no address is provided, send documented complaints by email (where available) and pursue a bank dispute or consumer complaint route if the seller does not respond.
Keep copies of all correspondence and delivery evidence to support any formal complaint or dispute.