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Cancel EXPERTEER
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Experteer service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Experteer: Easy Method
What is Experteer
Overview
Experteer is a premium dating service aimed at high-profile singles seeking meaningful relationships and personalized matchmaking. The platform offers profile browsing, exclusive events and premium matchmaking features.
Main features
Members gain access to curated profiles, in-platform messaging, and curated event invitations depending on their subscription level. Premium membership unlocks full access to profile details and direct contact options.
How to cancel Experteer
Cancellation via the website
- Log in to your Experteer account on the web.
- Go to Subscription or Premium settings and select "Cancel".
- You will retain access until the end of the current billing period.
- For step-by-step guidance see the PostClic cancellation summary: PostClic cancellation guide.
Cancellation via app stores and alternative contact
- Google Play: Cancel in Google Play Store > Subscriptions. Note: uninstalling the app does not stop billing.
- Apple App Store: Cancel through your Apple ID subscription settings (Settings → [your name] → Subscriptions).
- Alternative: If you cannot cancel online, contact Experteer support by email or send a written notice (postal mail to the company address listed below).
What happens when you cancel
Access after cancellation
After cancelling a paid membership you typically retain full access until your paid billing period ends. Access is not cut immediately upon cancellation unless otherwise stated in your specific contract.
Billing and data
Auto-renewal will stop at the end of the billing period once cancellation is completed. Your account data may remain according to Experteer’s data retention and privacy policies; check your account settings or terms for specifics.
Will I get a refund?
Refund policy summary
Refunds may be granted on a case-by-case basis if requested within the first 14 days of subscribing. This is not guaranteed and depends on circumstances and the provider’s policy.
Platform-specific refund rules
- Purchases made via Google Play or Apple App Store are refunded through the respective platform’s refund mechanisms.
- Post-cancellation usage (access during the paid period) does not automatically entitle you to a refund; automatic renewals are often non-refundable unless covered by policy or platform rules.
Experteer plans and pricing
Available plans
| Plan | Price | 期間 | Features |
|---|---|---|---|
| Premium 1 Month (USD reference) | $39.95 | Monthly | Full access to profiles and matchmaking interactions |
| Premium 3 Months (USD reference) | $34.95 per month | 3‑month bundle | Full access to profiles and matchmaking interactions |
| Premium 6 Months (USD reference) | $29.95 per month | 6‑month bundle | Full access to profiles and matchmaking interactions |
| Premium 12 Months (USD reference) | $24.95 per month | 12‑month bundle | Full access to profiles and matchmaking interactions |
| Premium 18 Months (USD reference) | $19.95 per month | 18‑month bundle | Full access to profiles and matchmaking interactions |
Local pricing note
Exact ZAR pricing for South Africa (2024/2025) was not available in the sources used. Users are typically charged in ZAR at the time of purchase based on exchange rates, App Store conversions and applicable taxes.
Pricing advice
Before subscribing, check the payment screen for the final amount in ZAR and any local taxes. Compare bundles to reduce the monthly effective cost if you plan to use the service long-term.
Your consumer rights in South Africa
Key rights
- Cancel subscriptions through the correct platform - uninstalling the app does not stop billing.
- Keep proof of cancellation (screenshots, email confirmations and receipts) to support disputes.
- Under South African consumer law (e.g., Consumer Protection Act) blanket no-refund policies may be open to challenge where terms are unfair.
Steps to enforce rights
- Monitor bank/credit statements after cancellation to confirm auto-renewals have stopped.
- If an unauthorised charge occurs, escalate to Experteer support and, if necessary, your bank or card issuer to dispute the charge.
- Retain all correspondence and evidence when filing complaints or seeking chargebacks.
Customer experiences
Positive feedback
- Some users report successful membership cancellation and reimbursement when requested promptly.
- Several reviewers describe Experteer customer support as responsive, professional and helpful in handling cancellation issues.
Negative feedback
- Frequent complaints include unexpected auto‑renewals, difficulty cancelling and lack of reminders before renewal.
- Many users find some listings irrelevant and question the service value compared with free alternatives.
- There are allegations of misleading billing practices and difficulty unsubscribing in some reports.
See user reviews: Experteer reviews on Trustpilot.
Documentation checklist
Before cancelling
- Take screenshots of your subscription settings and the cancellation confirmation page.
- Save any on-screen cancellation confirmation or reference number.
- Note the date and time you cancel and the last charged billing date.
After cancelling
- Keep confirmation emails and any replies from support.
- Gather bank or card statements showing the last payment and watch for unexpected renewals.
- If pursuing a refund, assemble evidence (screenshots, receipts, correspondence) before contacting the payment platform or your bank.
Common mistakes
Typical errors
Many users assume deleting or uninstalling the app cancels the subscription; it does not. This often leads to unexpected renewals and charges.
Other mistakes include cancelling the wrong account, failing to cancel through the exact platform used for purchase, and not saving proof of cancellation.
How to avoid them
Always cancel via the platform where you subscribed (web, Google Play, or Apple App Store). After cancelling, capture a screenshot of the confirmation and verify your next billing statement.
If unsure which account or platform was used, check your payment history for the merchant descriptor and any app-store receipts before attempting cancellation.
Comparative recap
Summary table
| Method | Ease | Refund route | 期間 |
|---|---|---|---|
| Web (Experteer account) | High - direct in account settings | Request via Experteer support; case-by-case within 14 days | Immediate until end of billing period |
| Google Play | Medium - manage via Google Play subscriptions | Refunds handled by Google Play support | Depends on Google policy |
| Apple App Store | Medium - manage via Apple ID subscriptions | Refunds handled by Apple App Store | Depends on Apple policy |
| Contact support / written notice | Variable - may require manual processing | Handled by Experteer; use evidence to support request | Processing times vary |
Interpretation
Cancelling directly via the Experteer web account is usually the simplest for stopping renewals. App-store purchases must be handled through those stores for both cancellation and refund requests.
Keep documentation regardless of method to improve your chances of a refund or dispute resolution.
After cancelling
Next steps
- Check your account to confirm cancellation status and the access end date.
- Monitor bank/credit statements for the following billing cycle to ensure no unexpected charges occur.
Help and escalation
- If you cannot cancel online or are charged after cancelling, contact Experteer support and supply proof of cancellation.
- If unresolved, escalate with your payment provider or bank and keep all documentation. For practical cancellation guidance see PostClic cancellation guide.
Address
Postal address
Experteer GmbH, Lenbachplatz 3, 80333 München, Germany.
Support contact
If you cannot cancel through your account or app-store, send a written cancellation notice to the postal address above or contact Experteer support via the contact options in your account. Keep copies of any sent communications for your records.