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I hereby notify you of my decision to terminate the contract relating to the Crew service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Crew: Easy Method
What is Crew
Overview
Crew is a subscription-based service that provides team communication, scheduling and premium features under tiered plans including Free, Pro and Enterprise.
Who uses it
Crew is used by employers and teams to manage shifts, messaging and workflows, with some subscriptions managed by an employer rather than individual users.
How to cancel Crew
Cancel via web (employer-managed subscription)
- If your account is part of an Employer-managed Pro subscription, cancellation is usually handled by the Employer.
- An Employer may cancel a Pro subscription at any time with 7 days' notice; cancellation stops future invoicing.
- Contact your Employer or account administrator and ask them to submit the cancellation request on your behalf.
Cancel via mobile stores (App Store / Google Play)
- If you subscribed through Apple App Store or Google Play, manage and cancel the subscription directly in your Apple or Google account settings.
- Open the App Store / Google Play Store, find Subscriptions, select Crew (or the app name), and follow the store prompts to cancel.
What happens when you cancel
Access after cancellation
Cancellation typically stops future charges but does not necessarily remove access immediately.
Access to Pro features may continue until the end of the paid billing period depending on how the subscription was purchased.
Billing, renewal and data
Cancellation will stop automatic renewal; already-paid fees are generally retained by the provider under web subscriptions.
Account data (messages, schedules) may be retained per the provider's data retention policy; export important data before cancelling if you need a copy.
Will I get a refund?
Official refund policy (web subscriptions)
For web-based subscriptions managed by an Employer or purchased directly on the web, amounts already paid are non-refundable under the provider's stated policy.
An Employer cancelling a Pro subscription with 7 days' notice will stop future invoicing but does not trigger refunds for prior payments.
South African consumer exceptions
- Under South African consumer law (ECTA) there is a 7-day cooling-off right for online services in some cases; this can allow cancellation and a full refund if the consumer exercises that right.
- If you believe ECTA applies to your purchase, ask the provider in writing for a refund and cite your cooling-off rights; allow up to 30 days for processing.
- If you subscribed via Apple or Google, refunds are handled by those stores and follow their policies and processes.
Crew plans and pricing
Available plans
The following reflects available public plan listings and known pricing. Local ZAR pricing may differ in stores and include taxes.
Notes on pricing
Pro is listed in USD; convert to ZAR using current rates and account for App Store or Google Play regional pricing.
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | Free | Monthly | Basic app access - messaging, scheduling workflows |
| Pro | US$30.00 | Monthly | All Pro features (as listed by provider) |
| Enterprise | Contact for pricing | Custom | Enterprise-level features and custom terms |
Your consumer rights in South Africa
Cooling-off period (ECTA)
South African consumers may have a 7-day cooling-off right for certain online services purchased remotely under the Electronic Communications and Transactions Act (ECTA).
If ECTA applies, you can cancel and request a refund; the provider typically has up to 30 days to return funds.
Other protections
The Consumer Protection Act (CPA) provides general safeguards, including fair treatment and clarity on terms, though digital subscriptions are usually treated as services under ECTA.
If you believe your rights were breached, you can escalate to consumer protection authorities or seek legal advice for enforcement.
Customer experiences
Positive feedback
- Users praise ease of use, intuitive chat and scheduling features and helpful team communication tools.
- Many reviewers note responsive support and straightforward schedule management.
Common complaints
- Missing features such as clock-in/clock-out functionality noted by some users.
- Reports of glitches when scaling teams or limitations in the free tier.
- Notifications can be excessive or buggy and schedule changes may not always appear for every user.
Documentation checklist
What to collect before cancelling
- Account email and username used for the Crew account.
- Subscription ID or invoice number, and payment method details.
- Employer or account administrator contact if on an Employer-managed plan.
Supporting evidence
- Proof of payment (receipts, bank/credit card statements) and screenshots of subscription details.
- Copies of written cancellation requests or correspondence with support.
Common mistakes
Attempting the wrong cancellation route
Users often try to cancel in the app when the subscription is managed through an Employer or directly via the web. Confirm how you subscribed first.
If you subscribed via Apple/Google, cancel in the respective store - cancelling the app does not stop store billing.
Expecting automatic refunds
Assuming you will receive an automatic refund despite a provider’s non-refundable policy is a frequent error.
Check your consumer rights (ECTA) and follow the provider or store refund process; provide required documentation promptly.
Comparative recap
At-a-glance comparison
Below is a quick comparison of the main plans to help decide what to keep or cancel.
How to use this table
Use the details to confirm which plan you are on before initiating cancellation, and gather the relevant documentation listed earlier.
| Plan | Price | Period | Main difference |
|---|---|---|---|
| Free | Free | Monthly | Basic messaging and scheduling; no Pro features |
| Pro | US$30.00 | Monthly | Full Pro feature set; billed monthly in USD (local pricing may vary) |
| Enterprise | Contact for pricing | Custom | Custom contracts, higher limits and enterprise support |
After cancelling
Immediate steps
- Save or export any important schedules, messages and reports you need before access changes.
- Check your bank or store account to confirm the cancellation and future billing stops.
If you need further help
Contact the provider's support through the app or your account portal to request confirmation of cancellation and to ask about refunds if applicable.
If your purchase was through Apple or Google, use their account subscription management and refund request processes.
Address
Company address on file
Fortnite Crew Attn: Customer Service / Administration D4 PK 4. Platz 10 6039 Root D4 Switzerland
Notes about mailing
There is no public South African mailing address for Crew subscriptions; digital support channels and store-based subscription management are typically faster.