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Cancellation Gamivo: Easy Method
What is Gamivo
Overview
Gamivo is an online marketplace that sells digital game keys, gift cards and related digital goods from third-party sellers.
Users can buy individual keys or subscribe to Gamivo SMART for delivery and cashback benefits.
How the service works
Sellers list product keys on Gamivo and buyers complete purchases through the Gamivo platform.
Some purchases and subscriptions may be processed outside Gamivo (for example, via Apple or Google when bought in-app).
How to cancel Gamivo
Cancel Gamivo SMART via website
- Sign in to your Gamivo account and open the Gamivo SMART Pass section on the website.
- Click "Deactivate Gamivo SMART Pass" to start cancellation.
- If you cancel on the same day you activated SMART, follow the confirmation link sent to your email within 24 hours to complete deactivation.
- Source: Gamivo FAQ.
Cancel if you subscribed in-app (iOS/Android)
- If you purchased or subscribed through the App Store or Google Play, manage and cancel the subscription in your Apple/Google account settings.
- Gamivo cannot cancel app-store subscriptions; use Apple or Google support pages for those cancellations.
- General guidance: App-made purchase cancellations.
What happens when you cancel
Access to SMART benefits
If you cancel mid-period you keep SMART benefits until the end of the already-paid term.
Automatic renewals stop, but your current period remains active until it expires.
Data and account effects
Cancelling SMART does not automatically delete your Gamivo account or purchase history.
Any unused cashback or Gamivo Club benefits may be affected by account changes; review Gamivo Club terms for details.
Will I get a refund?
General refund policy for digital keys
Gamivo does not provide a blanket statutory 14-day refund right for digital keys in all cases.
Refunds are evaluated case-by-case, typically for issues like non-delivery, invalid or region-locked keys.
Cashback and exceptions
- Any cashback credited to you may be deducted from the refund amount.
- Unused cashback may be removed if your account is closed.
- See Gamivo Club terms: Gamivo Club Terms & Conditions.
Gamivo plans and pricing
Pricing availability
No public, ZAR-denominated subscription pricing for Gamivo SMART is listed in the verified sources provided.
Gift cards and keys may show EUR face values; final purchase prices often appear in EUR on the platform.
Contact for pricing
| Plan | Period | Price |
|---|---|---|
| Gamivo SMART | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Cooling-off and digital goods
South African consumer practice generally provides a 14-day cooling-off right for online purchases, but the right may not apply if the digital product has been delivered and is usable.
If a key has been delivered and can be redeemed, the right to cancel may not apply.
When to dispute
- If a key is not delivered, invalid, already used, or region-locked, raise a dispute with Gamivo as soon as possible.
- Keep evidence of purchase and delivery attempts to support any claim under South African consumer protections.
- Context and practical guidance: Can you return a digital game in SA?.
Customer experiences
Positive experiences
- Many users report fast key delivery, low prices and responsive support when issues arise.
- Verified buyers often describe smooth transactions and quick, working keys.
Negative experiences
- Reports exist of SMART being added or renewed without clear consent and difficulty cancelling in some cases.
- There are complaints about invalid or region-locked keys, refund delays or denials, and inconsistent support outcomes.
- Review sources: Trustpilot.
Documentation checklist
What to gather before contacting support
- Order number and transaction ID from your Gamivo order page or email receipt.
- Payment proof (bank/credit card statement or payment platform screenshot).
- Screenshots of the key delivery page, error messages or invalid key notices.
Additional useful records
- Email confirmations, SMART cancellation attempts and any confirmation links received by email.
- Dates and times of purchase, redemption attempts, and any correspondence with sellers or Gamivo support.
Common mistakes
Assuming automatic app-store cancellation
Users sometimes expect Gamivo to cancel subscriptions made through the App Store or Google Play - those must be cancelled in the store account.
Check where you subscribed before contacting Gamivo support.
Redeeming then requesting refund
Attempting to redeem a key and then requesting a refund often removes the right to cancel because the product has been used.
If a key fails, document the failure immediately and avoid redeeming if you intend to seek a refund.
Comparative recap
At-a-glance comparison
| Method | Ease | Refund likelihood | Notes |
|---|---|---|---|
| Cancel via Gamivo website | Moderate | Possible for subscription; case-by-case for keys | Requires email confirmation if same-day activation |
| Cancel via App Store / Google Play | Varies by store settings | Subject to store refund policies | Handled entirely by Apple/Google, not Gamivo |
| Request refund for keys | Depends on evidence and issue | More likely for non-delivery/invalid keys | Cashback may be deducted from any refund |
After cancelling
What to check next
- Confirm you received any cancellation confirmation emails and keep them for records.
- Verify that automatic renewals have stopped in your payment method.
Helpful links
- How to cancel Gamivo SMART (Gamivo FAQ)
- Gamivo Club Terms & Conditions
- Cancelling in-app subscriptions (Apple/Google guidance)
- Practical cancellation summary
Address
Corporate correspondence
For postal correspondence, Gamivo is listed as GAMIVO.com Limited at the Malta postal address below.
Mailing address
GAMIVO.com Limited, 99 Dingli Street, Sliema SLM 1905, Malta.
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Written by Bongani Smit
Digital-law graduate · 3 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 3 years.