Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Cancellation service #1 in South Africa
Cancellation The Elder Scrolls Online: Easy Method
What is The Elder Scrolls Online
Overview
The Elder Scrolls Online (ESO) is a massively multiplayer online role‑playing game set in the Elder Scrolls universe.
Players explore Tamriel, complete quests, join PvP and PvE activities, and can subscribe to ESO Plus for extra content and benefits.
Core features
ESO offers a persistent world, character progression, DLC chapters, cosmetic items, and an in‑game Crown store.
ESO Plus subscribers receive access to DLC packs, monthly Crowns, a craft bag, bank/XP boosts and other conveniences.
How to cancel The Elder Scrolls Online
Cancel ESO Plus on PC / Mac / Epic (web-based account)
- Sign in to your ESO account at the official account site.
- Open Manage Membership, choose Cancel Membership, and confirm the cancellation.
- After cancelling you should see a confirmation banner and receive an email. See the official steps: Cancel via Bethesda/ESO account.
Cancel on Steam, PlayStation and Xbox
- Steam: Open Account Details → Manage Subscriptions → Edit The Elder Scrolls Online: Plus Membership → select "Cancel my subscription" and apply. The subscription will show "Cancelled".
- PlayStation / Xbox: Subscriptions must be managed through the console store (PS Store or Microsoft/Xbox account) - you cannot cancel these from ESO’s website.
- For platform billing or purchase issues, contact the store where you bought the subscription or see Bethesda’s billing guidance: Billing contacts.
What happens when you cancel
Access and renewal
When you cancel a recurring ESO Plus subscription you retain membership benefits for the remaining paid period.
The subscription will not renew at the next billing date after cancellation; you keep access until the current term expires.
Account data and entitlements
Items already redeemed or stored in your account remain unless explicitly removed by policy or action.
Purchased Crowns, unlocked DLC access and account progress are generally unaffected by a cancellation.
Will I get a refund?
Bethesda policy and platform direction
Bethesda states refunds are not generally provided, except where required by warranty or applicable local law.
They instruct users to contact the platform or store where the purchase was made for refund requests: Official billing guidance.
Exceptions and South Africa specifics
- In South Africa, downloaded or accessed digital software is typically not refundable unless faulty or unfit for purpose under consumer law.
- Retailers in South Africa (for example BT Games) state that digital codes are non‑refundable once issued: BT Games policy note.
- If you believe a product is defective, contact the seller or platform with proof and request a remedy under local consumer protection rules.
The Elder Scrolls Online plans and pricing
Plans summary
The prices below reflect South African listings for ESO Plus and common editions as found in 2024/2025.
Always confirm final pricing on your platform store or retailer before purchase.
Notes on billing
ESO Plus is a recurring subscription; the listed one‑time editions are single purchases.
Platform or regional taxes and currency conversions may change final charge amounts.
| Plan | Price | Period | Features |
|---|---|---|---|
| ESO Plus - 1 Month | R205.00 | Monthly | Access to DLC packs, 1,650 Crowns/month, Craft Bag, double bank space, XP/gold boosts |
| ESO Plus - 3 Months | R569.00 | Every 3 months | Same as 1‑Month, billed tri‑monthly |
| ESO Plus - 6 Months | R1,029.00 | Every 6 months | Same benefits, billed semi‑annually |
| ESO Plus - 12 Months | R1,999.00 | Annually | Same benefits, billed annually |
| Base Game (PC digital code) | R299.00 | One‑time purchase | Base game + Morrowind chapter |
| 2025 Premium Edition | R1,699.00 | One‑time purchase | Base game + 2025 Content Pass + all previous Chapters |
| Gold Edition (console/PC) | R799.00 (console), R699.00 (PC) | One‑time purchase | Base game + four DLC packs + Palomino mount + 500 Crowns |
Your consumer rights in South Africa
Legal position
South African consumer law (for example the Consumer Protection Act) generally allows remedies where digital goods are faulty or not fit for purpose.
There is no automatic 14‑day cooling‑off right for downloaded digital content once it has been accessed or downloaded in most circumstances.
Industry practice and seller terms
- Sellers and platforms commonly refuse refunds for non‑defective digital codes after issuance.
- If you suspect a defect, document the issue and contact the seller/platform promptly for a remedy.
- Retailer policies (e.g., BT Games) explicitly state digital codes are non‑refundable once issued: BT Games.
Customer experiences
Positive feedback
- Many players praise ESO’s immersive world, storytelling and variety of gear and builds.
- Reviews note strong quest design and a rich MMO experience (see aggregate user feedback references).
Negative feedback
- Common complaints include slow or generic customer support and concerns about monetization practices.
- Players also report technical issues, UI confusion and variable performance in some cases; see user review collections: Trustpilot and Metacritic user reviews.
Documentation checklist
Before contacting support
- Account email, username and platform used for purchase.
- Order number, transaction ID or receipt screenshot.
- Date/time of purchase and last billing date for subscriptions.
Supporting evidence
- Payment method statement or screenshot showing the charge.
- Screenshots of subscription status or cancellation confirmation.
- Any error messages, steps tried, and correspondence with platform or support.
Common mistakes
Wrong cancellation channel
Attempting to cancel a console subscription via the ESO website is a common error.
PlayStation and Xbox subscriptions must be cancelled through their respective account/subscription settings.
Expecting refunds for accessed digital content
Expecting a refund simply because you no longer want the game or changed your mind often fails for downloaded digital content.
Always check the seller/platform refund policy before purchase to avoid surprises.
Comparative recap
Platform comparison
| Platform | Where to cancel | Refund likelihood |
|---|---|---|
| PC / Mac / Epic (web) | ESO account: Manage Membership → Cancel Membership | Low (refunds only for faults or where law requires) |
| Steam | Steam Account Details → Manage Subscriptions → Edit → Cancel | Low (contact Steam for billing/refund queries) |
| PlayStation / Xbox | Console account subscription settings (PS/Xbox store) | Low (refunds handled by platform store; subject to their policies) |
After cancelling
What to check
- Look for an on‑screen confirmation and a confirmation email after cancelling.
- Verify the subscription status in your platform account and your payment method for future charges.
Useful links
- How to cancel via Bethesda/ESO account: help.bethesda.net - Cancel membership
- Billing and where to contact about purchases: help.elderscrollsonline.com - Billing contacts
- Retailer note on digital code refunds (BT Games): BT Games product page
- User review resources for community feedback: Trustpilot, Metacritic user reviews
Address
Company address
ZeniMax Media Inc., 1370 Piccard Drive, Rockville, Maryland 20850 USA.
Use this address for formal notices as listed in the publisher’s terms and support documentation.
Support postal and correspondence
If you send physical correspondence, include account details and proof of purchase to help the support team identify your case.
For fastest resolution, use the online support links above before sending mail.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Nomvula Coetzee
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.