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Cancellation service #1 in South Africa
Humble Bundle is a digital storefront that sells game bundles, individual games and a monthly subscription called Humble Choice.
The service often bundles games with charitable donations and offers a rotating selection for subscribers.
Humble Choice is a monthly subscription that gives claimable games, access to a games collection and store discounts.
Purchases may be delivered as platform keys (Steam, etc.) or direct downloads depending on the offer.
After cancelling a Humble Choice subscription you will not be billed for future months.
You retain access to any games already claimed and your Humble library remains available.
There are no cancellation fees; billing simply stops for future cycles once cancelled.
Your account data and library remain linked to your Humble account after cancellation.
Refunds are handled at Humble’s discretion and requests are considered case-by-case.
Humble often applies an approximate 60-day window for refund requests for purchases, but this is not guaranteed.
Humble Choice is listed in USD but South African customers are typically charged in ZAR at an exchange-equivalent rate.
Typical approximate local charge is shown below for reference; check your local billing for exact amounts.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Humble Choice | ≈ R217 (USD 11.99 equivalent) | Monthly | Rotating claimable games, Games Collection access, 20% store discount |
Under South African consumer protection rules, a 14-day cooling-off period may apply to digital purchases if the goods have not been accessed or delivered.
If you have not received or accessed a key, you may be entitled to withdraw within that period.
Once keys are delivered or content is activated the cooling-off right commonly no longer applies.
Disputes over delivered or activated content are often resolved at the merchant’s discretion rather than by automatic statutory refund.
Some users report quick, helpful support and refunds in situations such as failed deliveries or special circumstances.
Positive anecdotes include refunds granted even in edge cases, though these appear discretionary.
Other reports mention missing or exhausted keys, slow support response and frustration after the platform’s ownership changes.
Public review sites show recurring complaints about responsiveness and region-based pricing concerns.
Many users forget to cancel before the renewal date and are charged for the new month.
Set a calendar reminder before the billing date to avoid unwanted renewals.
Assuming refunds are automatic after activation is risky; keys already redeemed are frequently considered ineligible.
Also, cancelling a subscription does not automatically issue a refund for the current month once content was delivered.
| Feature | Cancel (Humble Choice - Web) | In-app (App Store / Google Play) |
|---|---|---|
| How to cancel | Via Humble website account settings; no fee | Via Apple/Google subscription management (platform-controlled) |
| Refund likelihood | Low after delivery; discretionary in special cases | Governed by Apple/Google refund policies; Humble not always involved |
| Access after cancel | Claimed games and library remain accessible | Depends on platform and how purchase was made |
If you need a refund or assistance, contact Humble support and include the documentation checklist above.
Be clear about whether keys were delivered, redeemed, or inaccessible when you request help.
Humble Bundle corporate correspondence address:
201 Post Street, Floor 11, San Francisco, CA 94108, United States
Use your Humble account email and order details when contacting support or sending postal/legal correspondence.
Keep copies of all correspondence and receipts for any dispute or refund request.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Ryan du Plessis
Postclic editor · 8 years experience
Editor at Postclic for 8 years, I turn complex registered electronic mail procedures into clear, actionable English.