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Cancel IMVU
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Imvu service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation IMVU: Easy Method
What is IMVU
Overview
IMVU is a social/gaming platform where users create 3D avatars to chat, customise avatars and rooms, and buy virtual goods and subscriptions.
The service runs on a freemium model with one‑time credit purchases and recurring VIP subscription tiers.
Where it runs
IMVU is available on desktop and as a mobile app for iOS and Android.
Billing for subscriptions or in‑app purchases is often handled by the App Store or Google Play when bought on mobile.
How to cancel IMVU
Cancel VIP on the IMVU website
- Sign in to IMVU on a browser and open Account Settings.
- Go to Billing → Subscriptions and cancel the active VIP subscription.
Cancel via the platform you used
- If you subscribed on iOS, cancel through the App Store subscriptions settings.
- If you subscribed on Android, cancel through Google Play subscriptions.
- For more context on website vs platform billing see this guide: How to cancel IMVU (postclic).
What happens when you cancel
Access and benefits
After cancellation your VIP benefits continue until the current paid period ends.
No new recurring charges occur once cancellation is confirmed on the billing source.
Account and data
Cancelling a subscription does not delete your IMVU account or remove purchased virtual goods.
To remove your account entirely, use the mobile deletion option in app settings or follow account deletion instructions on IMVU support.
Will I get a refund?
IMVU refund policy (general)
IMVU treats most purchases - credits, upgrades, virtual goods - as final and non‑refundable.
Refunds are only issued in limited cases such as duplicate charges, billing errors, or unauthorised charges.
Mobile purchases and time limits
- In‑app purchases made via App Store or Google Play must be pursued through those platforms; IMVU does not handle those refunds directly.
- Card purchases: claims must be within 120 days; PayPal claims within 180 days, per IMVU support rules.
- IMVU’s terms state that deleting or cancelling an account does not automatically entitle you to a refund; see IMVU support for details: How to file for a refund and Terms and conditions of sale.
IMVU plans and pricing
Pricing snapshot for South Africa
The following prices reflect recent South Africa App Store listings captured in 2025.
No annual or quarterly ZAR VIP prices were located; shown VIP items are monthly.
| Plan | Price (ZAR) | Period | Features |
|---|---|---|---|
| Credits - 1,000 | R19.99 | One-time | In‑game credits |
| Credits - 2,000 | R39.99 | One-time | In‑game credits |
| Credits - 5,000 | R99.99 | One-time | In‑game credits |
| Credits - 10,000 | R199.99 | One-time | In‑game credits |
| Credits - 20,000 | R399.99 | One-time | In‑game credits |
| Credits - 50,000 | R999.99 | One-time | In‑game credits |
| VIP Gold (monthly) | R79.99 | Monthly | Gold VIP membership |
| VIP Platinum (monthly) | R164.99 | Monthly | Platinum VIP membership |
Your consumer rights in South Africa
Relevant laws
South African consumer protection is governed by the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).
These laws set general consumer rights for purchases made online, including digital goods.
Refunds for digital goods
- Generally there is no cooling‑off period once digital content performance has begun or items are delivered/used.
- ECTA provides a 7‑day cooling‑off for certain online purchases, but it typically does not apply after virtual goods are delivered or consumed.
- IMVU’s no‑refund policy for delivered digital content aligns with South African law in most cases; see local guidance for specifics: Refunds & returns (incorporateonlinestore) and consumer rights summary: Consumer rights overview.
Customer experiences
Reported negatives
Public reviews often complain about slow or unhelpful customer support and disputed bans after purchases.
Trustpilot contains multiple negative reviews describing support delays and billing disputes: IMVU reviews (Trustpilot).
Lack of local positive reviews
There are few notable positive reports specific to South Africa about cancellations or refunds.
Many users report getting no refund when purchases are deemed final or when mobile platform rules apply.
Documentation checklist
What to gather before contacting support
- Account username and email used with IMVU.
- Date and amount of the transaction in ZAR and the payment method used.
- If mobile, a screenshot of the App Store / Google Play purchase receipt.
Additional helpful items
- Bank or PayPal transaction ID for card or PayPal purchases.
- Any support ticket numbers or prior correspondence with IMVU.
Common mistakes
Deleting the app instead of cancelling
Removing the IMVU app from your phone does not cancel subscriptions or VIP status.
You must cancel via IMVU account settings, the App Store, or Google Play depending on how you were billed.
Assuming cancellation equals refund
Many users expect refunds after cancelling; IMVU’s policy is that cancelling does not automatically trigger refunds.
Refunds are restricted to duplicate charges, unauthorised transactions, or billing errors and must meet IMVU’s claim windows.
Comparative recap
Quick method comparison
The table below compares where to cancel, who controls refunds, and typical refund likelihood.
| Action | Where to cancel | Who manages refunds | Typical outcome |
|---|---|---|---|
| Website VIP subscription | IMVU Account Settings → Billing → Subscriptions | IMVU support / billing | Cancel stops renewals; refunds rare except errors |
| iOS in‑app purchase | Apple App Store subscriptions | Apple / App Store | Request via Apple; IMVU does not process |
| Android in‑app purchase | Google Play subscriptions | Google Play | Request via Google; IMVU does not process |
After cancelling
Immediate steps
- Confirm cancellation receipt or screenshot from the billing source.
- Keep records of transactions and any cancellation confirmations.
Where to get official help
- IMVU refund and billing guidance: How to file for a refund.
- IMVU account deletion (mobile): Delete your IMVU Mobile account.
- Common billing concerns: Common IMVU billing concerns.
Address
Mailing and corporate address
IMVU, LLC - Corporate address: 1001 Marshall Street, Suite 100, Redwood City, CA 94063, USA.
Official mailing address (billing/correspondence): PO Box 2772 (as used on IMVU contact listings).
Contact tips
When sending paper mail, include account username, email, a clear request (cancel/refund), and copies of receipts.
For faster resolution, prefer the online support pages and platform billing channels referenced above.