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Cancellation Lootbear: Easy Method
What is Lootbear
Service overview
Lootbear is a subscription-based gaming service that lets players rent in-game items and skins for games such as CS:GO and Dota 2.
The service offers access to premium content without requiring permanent purchases, using a rental or subscription model managed via user accounts.
How Lootbear operates
Users create an account, choose a plan or item rental, and receive in-game items for the rental period.
Lootbear’s policies and user controls (cancellation, refunds, terms) are documented in their Help Center and Terms pages.
How to cancel Lootbear
Cancel a subscription (step-by-step)
- Sign in to your Lootbear account.
- Open Account settings and click the top-right dropdown menu.
- Select the Cancel Subscription option and confirm the cancellation.
- Note: cancelling before the subscription end date removes access immediately.
For the official step-by-step guide see the Help Center: How do I cancel my subscription?
Cancel your account entirely (step-by-step)
- Sign in and go to Account settings.
- Open the pop-up menu and click the “Cancel Account” button at the bottom.
- Ensure you have no rented items or pending payments before attempting full account cancellation.
Official instructions are available here: How do I cancel my account?
What happens when you cancel
Access after cancellation
If you cancel a subscription before the end date, access to rented items and subscription benefits is removed immediately.
There is no automatic continued access after cancellation unless specified otherwise in your account at the time of cancellation.
Renewals and data handling
Cancelled subscriptions stop future renewal charges, but Lootbear’s terms govern remaining account data and balances.
Check Lootbear’s Terms for details on account data, refunds and residual balances: Lootbear Terms
Will I get a refund?
Refund eligibility
Refunds are possible within 14 days of sale provided the item has not been taken, used or withdrawn.
Some payment methods may be non-refundable, and a support ticket must be submitted to request a refund.
Processing and exceptions
- A 3% processing fee may apply to refunds.
- Refunds may take up to 2 business days plus up to 7 business days depending on the payment method.
- Submit a refund request via Lootbear support as described in their refund policy.
See the official refund policy for full details: Refund policy
Lootbear plans and pricing
Pricing availability
No exact South African Rand (ZAR) pricing for Lootbear was found in official sources for 2024 or 2025.
Public pricing is primarily listed in USD; for precise ZAR figures check your Lootbear account or the South African App Store listing.
Contact for pricing
| Plan | Period | Price |
|---|---|---|
| Standard subscription / rentals | Contact for pricing | Contact for pricing |
For account-specific prices, check your Lootbear account settings or the store where you subscribed (web / App Store / Google Play).
Your consumer rights in South Africa
What Lootbear states
Lootbear’s public materials do not reference South African consumer law or statutory rights such as the Consumer Protection Act.
The only stated rights are those in Lootbear’s own refund policy (14-day unused items) and their general cancellation terms.
What to consider under South African law
- South African consumers may have statutory protections for digital services, including certain cooling-off rights in some cases.
- Lootbear’s terms do not explicitly confirm these rights for South African users; document interactions and seek local advice if needed.
- Be aware Lootbear merged into Tradeit; some remaining Lootbear balances were not transferred and became inaccessible. See Tradeit notice: Lootbear is now part of Tradeit
Customer experiences
Positive feedback
Some users report that Lootbear was “very fast and reliable” for their needs.
Positive reviews are available on Trustpilot reflecting satisfied customers for specific transactions: Trustpilot reviews
Negative feedback and common complaints
- Multiple reports of lost or stolen skins with compensation given as internal balance perceived as undervalued.
- Complaints about slow or poor customer support, account verification delays and site lag.
- Accusations of freeze or take issues where users say items were not returned or accounts were restricted without resolution.
See user reports on Trustpilot: Trustpilot
Documentation checklist
Before cancelling
- Confirm you have no rented items active and clear any pending returns or withdrawals.
- Record any outstanding balances, receipts and subscription billing history.
When submitting support or refund requests
- Prepare account email/username and transaction IDs.
- Include screenshots showing item status, receipts, and error messages.
- Keep copies of all support correspondence and ticket numbers.
Common mistakes
Cancelling with active rentals
Many users cancel without returning or resolving active rentals; cancelling early removes access immediately and may affect refunds.
Always ensure rented items are returned and no pending payments exist before full account cancellation.
Assuming statutory rights are guaranteed
Users sometimes assume South African consumer protections are explicitly honoured by Lootbear; the site does not reference local consumer laws.
If you rely on statutory remedies, document communications and consider local consumer advice if a dispute arises.
Comparative recap
Quick comparison
| Feature | Lootbear | Notes |
|---|---|---|
| Service model | Subscription / rental of in-game items | Access to items for rental periods rather than permanent ownership |
| Refund window | 14 days for unused items | Item must not be taken, used or withdrawn; processing fees and delays may apply |
| Cancellation effect | Immediate loss of access if cancelled before end date | Subscription cancellation does not preserve prior access |
| South Africa specifics | No site-stated SA statutory rights | Lootbear’s terms do not reference the Consumer Protection Act; consider local advice |
After cancelling
Immediate actions
Confirm cancellation confirmation emails, keep screenshots of the cancellation screen and save any ticket numbers from support.
Check your account to ensure no ongoing charges are scheduled.
Where to get official help
- Cancellation instructions: How do I cancel my subscription?
- Account cancellation guide: How do I cancel my account?
- Refund policy and procedures: Refund policy
- Notice about Lootbear joining Tradeit: Lootbear is now part of Tradeit
Address
Company address
Loot Online (Pty) Ltd
Unit 3, Khutaza Park, Bell Crescent, Westlake Business Park, Westlake, 7945, South Africa
Postal information
PO Box and other postal details are maintained by the company; use contact details in your account for official mail or support communications.
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Written by Ayanda Maseko
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.