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Loot Crate

Cancel LOOT CRATE

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To cancel Loot Crate,
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When do you want to cancel?
South Africa

Cancellation service #1 in South Africa

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Termination letter drafted by a specialized lawyer
Sender
Loot Crate Cancel | Postclic
Loot Crate
3401 Pasadena Ave.
90031-1929 Los Angeles USA
help@lootcrate.com
Cancellation of Loot Crate contract
Dear Sir or Madam,

I hereby notify you of my decision to terminate the contract relating to the Loot Crate service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.

Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.

This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.

In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.

I retain a complete copy of this notification as well as proof of sending.

to keep966649193710
Recipient
Loot Crate
3401 Pasadena Ave.
90031-1929 Los Angeles , USA
help@lootcrate.com
REF/2025GRHS4

Important warning regarding service limitations

In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.

Please note, Postclic cannot:

  • guarantee that the recipient receives, opens or becomes aware of your e-mail.
  • guarantee that the recipient processes, accepts or executes your request.
  • guarantee the accuracy or completeness of content written by the user.
  • guarantee the validity of an incorrect or outdated address.
  • prevent the recipient from contesting the legal scope of the mail.

Cancellation Loot Crate: Easy Method

What is Loot Crate

Service overview

Loot Crate is a subscription service that delivers curated boxes of gaming and pop-culture collectibles, apparel, and exclusives on a recurring schedule.

Each crate typically contains themed items from licensed franchises aimed at fans of gaming, movies, and comics.

How subscriptions work

Subscriptions are managed through Loot Crate's website or via third-party app stores when purchased on mobile devices.

Billing recurs automatically until the subscription is cancelled according to Loot Crate's terms and the app store's rules where applicable.

How to cancel Loot Crate

Cancel via web (lootcrate.com)

  • Go to Loot Crate and log in to your account.
  • Navigate to "My Subscriptions," select your active subscription, then choose the cancel option.
  • Complete cancellation at least 48 hours before the next renewal to avoid being charged for the upcoming term.

Cancel via email or app stores

  • Email: Send a cancellation request to support@lootcrate.com including the account email and your subscription or order ID. Do this at least 48 hours before renewal.
  • App Store / Google Play: If subscribed through Apple or Google, manage and cancel the subscription directly in the App Store / Google Play subscription settings; Loot Crate does not provide direct in-app cancellation for these purchases.

What happens when you cancel

Access and delivery

After cancelling, your subscription generally remains active until the end of the paid term; you will continue to receive crates already paid for.

There are no prorated refunds for mid-term cancellations; service access continues through the paid period.

Data and account

Account information, order history, and purchase records usually remain available in your account unless you request deletion.

If you need account changes or data removal, contact support@lootcrate.com for assistance.

Will I get a refund?

Standard refund policy

Loot Crate generally does not issue refunds for cancelled subscriptions and does not offer prorated refunds for cancellations made mid-term.

To avoid charges, cancel at least 48 hours before the next renewal date.

Exceptions and special cases

  • Multi-month subscriptions may incur early termination fees instead of refunds (commonly $30 for 6‑month plans and $60 for annual plans as reported in available sources).
  • Refunds or replacements for damaged or missing items are often considered if reported within 30 days, typically requiring photo evidence and review by support.
  • South African consumers also have statutory rights (see next section) that may require refunds in specific circumstances for distance purchases.

Loot Crate plans and pricing

Pricing availability

No verified South African Rand (ZAR) subscription prices were located for 2024/2025 in available sources.

For accurate, current pricing please contact Loot Crate support or view the subscription flow on the official site.

Contact for local pricing

Plan Period Price
Basic / Standard Monthly Contact for pricing
Multi-month 6 months Contact for pricing
Annual 12 months Contact for pricing

Your consumer rights in South Africa

Cooling-off period (ECTA)

Under Section 44 of the Electronic Communications and Transactions Act (ECTA), South African consumers generally have the right to cancel distance or electronic purchases within 7 days of receipt without giving a reason.

Sellers must provide a full refund within 30 days of cancellation, sometimes deducting only the direct cost of returning the goods.

See a summary of South African consumer rights: BusinessTech - consumer rights.

Implied warranty (CPA) and merchant terms

The Consumer Protection Act provides implied quality warranties (commonly 6 months) requiring repair, replacement, or refund for defective goods.

Loot Crate's own published terms may not reference South African statutory rights explicitly; statutory protections apply regardless of a merchant's terms.

Customer experiences

Positive reports

Some subscribers report receiving crates on schedule and receiving successful resolutions from support when damaged or missing items were reported promptly.

These positive outcomes tend to rely on timely communication and clear photographic evidence for damaged goods.

Negative reports

Public reviews include recurring complaints about delivery delays, wrong items shipped, poor customer service response, and difficulty obtaining refunds or cancellations.

Independent review platforms show mixed ratings; common issues cited are unexpected charges, long waits, and perceived poor value for some crates.

Documentation checklist

Essential account information

  • Account email address used to register with Loot Crate.
  • Subscription ID or order number (from account page or order confirmation).

Damage / return evidence

  • Photos of damaged or missing items (clear, dated images).
  • Order confirmations, shipment tracking numbers, and any prior communication with support.

Common mistakes

Missing the cancellation window

Users often try to cancel too close to renewal; Loot Crate requires cancellation at least 48 hours before the next billing to avoid charges.

Check your renewal date in "My Subscriptions" and set a calendar reminder well before the 48‑hour cutoff.

Attempting to cancel App Store subscriptions on the website

If you subscribed via Apple or Google Play, cancelling through Loot Crate's website will not stop app-store billing.

Always manage those subscriptions directly in the App Store or Google Play account settings to ensure cancellation takes effect.

Comparative recap

Quick comparison

Method How to cancel Timing requirement Typical refund outcome
Website Log in → My Subscriptions → Select → Cancel At least 48 hours before renewal No prorated refunds; access until end of paid term
Email Send cancellation to support@lootcrate.com with account email and order ID At least 48 hours before renewal Generally no refund; exceptions handled case-by-case
App Store / Google Play Cancel via App Store / Google Play subscription settings Refer to app store rules (cancel before next billing) Refunds depend on store policies; Loot Crate cannot cancel these subscriptions

After cancelling

What to monitor

Keep an eye on your payment method and account billing statements for any unexpected charges after cancellation.

If a charge appears, contact Loot Crate support immediately and preserve screenshots or statements as evidence.

Useful links and where to get help

Address

Corporate address

Loot Crate (corporate headquarters): 3401 Pasadena Ave., Los Angeles, CA 90031‑1929, USA.

Support contact

Primary customer support contact: support@lootcrate.com.

If you are in South Africa and believe statutory rights apply, retain all documentation and consider contacting local consumer-protection resources for further guidance.

Similar cancellation services

FAQ

To cancel your Loot Crate subscription online, log in to your account at lootcrate.com, go to 'My Subscriptions', select your active subscription, and choose the cancel option. Ensure you complete this at least 48 hours before your next renewal to avoid being charged.

Yes, you can cancel your Loot Crate subscription via email by sending a cancellation request to support@lootcrate.com. Include your account email and order ID in the email, and make sure to send it at least 48 hours before your renewal date.

After you cancel your Loot Crate subscription, your account remains active until the end of the paid term, and you will continue to receive any crates already paid for. There are no prorated refunds for mid-term cancellations.

Generally, Loot Crate does not issue refunds for cancelled subscriptions, and there are no prorated refunds for cancellations made mid-term. To avoid charges, ensure you cancel at least 48 hours before your next billing cycle.

Yes, cancelling a multi-month Loot Crate subscription may incur early termination fees, typically around $30 for 6-month plans and $60 for annual plans. Check your subscription details for specific terms.